Ratings based on 21 Verified Reviews

4.2 out of 5
75% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kennewick, United States of America

excellent hotel

Posted Nov 29, 2016
Staff was very helpful and friendly amazing view of Centro.
5 out of 5
by Carlos from Mexico City

Great Stay in SMA!

Posted Jan 21, 2016 on Hotels
Great boutique hotel in a very accesible and centrally located part of town. The reception by staff was very welcoming, from the doorman to the chef in the kitchen. Very pleasurable and accommodating hotel.
Comment from Hotel Management
Apr 23, 2016 by Gina, Hotel Management
Excellent! thank you very much for your comments. Please come back son!
1 out of 5
by A verified traveler from Bogota

Posted Jan 7, 2016
Nice Hotel, but very unhelpful staff. We tried to do an early check-out do to a personal emergency, which we understand very well can't always be accepted by the hotel/Expedia. However told us to contact Expedia because they couldn't help. We wasted more than 3 hours plus the cost of long distance calls to the Expedia customer service, to find out at the end that Expedia would call the hotel where the hotel answer would be "no". it is understandable that hotels have cancellation policies, however when you are in the middle of a trip trying to rearrange travel plans it is nice to know that the hotel staff is there to give you a hand and not to make you waste your time. Also we were not very pleased with our room which was directly above the barbecue and therefore every time the kitchen was open, the smell of food gets into the room, and you can hear the noise from the kitchen staff. The hotel is well located, and the two is very nice.
Comment from Hotel Management
Apr 6, 2016 by Eri, Hotel Management
Dear Nicolas, sorry about the inconvenients during your stay. We have a new manager and this is because we want to offer you the best service. Thank you for your comments.
1 out of 5
by A verified traveler from calexico

unprofessional staff and discrimanacion by reservi

Posted Oct 31, 2015
book a hotel room and was given a facility outside the hotel so I asked the manager to respect my reservation to which he replied that I made my reservation on Expedia and not responsible for it they were made . the room was dirty, the water heater did not work, the manager behaved rudely and told me that if I was not as got another hotel so I had no choice. I am not satisfied and would like a refund
Comment from Hotel Management
May 5, 2016 by Eri, Hotel Management
Dear guest, thank you for your comments. We apologize about the inconvenients. Did you tell the manager during your stay.
5 out of 5
by Sarah from Delay beach

Chic and charming

Posted Apr 26, 2015 on Hotels
This little boutique hotel is so cute and if we come back to San Miguel we'd definitely stay here again. The food and service was great too. Just not roof top pool as show in picture
Comment from Hotel Management
May 7, 2016 by Gina, Hotel Management
Dear Sarah, thank you for your comments. we are pleased to know that your stay was enjoyable. Come back soon.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2009 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de Mexico

Hotel nuevo, muy bien ubicado.

Posted Feb 15, 2017
El Spa, aunque pequeño, con muy buen servicio Muy buen restaurante y con desayuno incluido
Comment from Hotel Management
Mar 14, 2017 by Coordinador Dos Casas, Hotel Management
Estimado Sr. Gerardo Lo esperamos de regreso en esta su casa Dos Casas
3 out of 5
Recommended
for Everyone
by A verified traveler from TORREON

EXCELENTE OPCION EN EL CENTRO DE SAN MIGUEL

Posted Feb 7, 2017
Pros: UBICACION Y SERVICIO
EXPECTACULAR UBICACIÓN, EXCELENTE SERVICIO.... EL RESTAURANT APERI LO MEJOR!
Comment from Hotel Management
Mar 14, 2017 by Coordinador Dos Casas, Hotel Management
Lo esperamos en su próxima visita en esta su Casa Dos Casas Hotel & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from Reynosa Mexico

Hotel agradable cerca del centro

Posted Nov 6, 2016
Hotel muy conveniente. Personal del hotel súper amable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Viaje de aniversario

Posted Oct 25, 2016
Excelente hotel, un concepto muy agradable y el servicio personalizado nos hizo sentir muy comodos