Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
50% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

El precio no corresponde a lo ofrecido

Posted Mar 22, 2016
Tuvimos complicaciones desde la llegada para estacionarnos, tuvimos que esperar y dar vueltas al pueblo para poder estacionarnos, había muy mala coordinación entre los empleados, estuve esperando parada por mi habitación pues el lugar no ofrece donde sentarse, tuve que pedir una silla. La habitación muy chica en comparación con lo que se ve en la página.
Comment from Hotel Management
Apr 6, 2016 by Eri, Hotel Management
Estimada Mary, agradecemos sus comentarios. Lamentamos los inconvenientes durante su estancia. Le comento que el personal que labora con nosotros es de reciente ingreso. Hay nuevo gerente y director de operaciones. Todo esto con la finalidad de mejorar en calidad y servicio.
5 out of 5
by Carlos from Mexico City

Great Stay in SMA!

Posted Jan 21, 2016 on Hotels
Great boutique hotel in a very accesible and centrally located part of town. The reception by staff was very welcoming, from the doorman to the chef in the kitchen. Very pleasurable and accommodating hotel.
Comment from Hotel Management
Apr 23, 2016 by Gina, Hotel Management
Excellent! thank you very much for your comments. Please come back son!
5 out of 5
by Mario

Posted Jan 7, 2016 on Hotels
La comida en el restaurante aperi excelente
Comment from Hotel Management
Apr 23, 2016 by Gina, Hotel Management
Gracias y esperamos verlo pronto.
1 out of 5
by A verified traveler from Bogota

Posted Jan 7, 2016
Nice Hotel, but very unhelpful staff. We tried to do an early check-out do to a personal emergency, which we understand very well can't always be accepted by the hotel/Expedia. However told us to contact Expedia because they couldn't help. We wasted more than 3 hours plus the cost of long distance calls to the Expedia customer service, to find out at the end that Expedia would call the hotel where the hotel answer would be "no". it is understandable that hotels have cancellation policies, however when you are in the middle of a trip trying to rearrange travel plans it is nice to know that the hotel staff is there to give you a hand and not to make you waste your time. Also we were not very pleased with our room which was directly above the barbecue and therefore every time the kitchen was open, the smell of food gets into the room, and you can hear the noise from the kitchen staff. The hotel is well located, and the two is very nice.
Comment from Hotel Management
Apr 6, 2016 by Eri, Hotel Management
Dear Nicolas, sorry about the inconvenients during your stay. We have a new manager and this is because we want to offer you the best service. Thank you for your comments.
1 out of 5
by A verified traveler from calexico

unprofessional staff and discrimanacion by reservi

Posted Oct 31, 2015
book a hotel room and was given a facility outside the hotel so I asked the manager to respect my reservation to which he replied that I made my reservation on Expedia and not responsible for it they were made . the room was dirty, the water heater did not work, the manager behaved rudely and told me that if I was not as got another hotel so I had no choice. I am not satisfied and would like a refund
Comment from Hotel Management
May 5, 2016 by Eri, Hotel Management
Dear guest, thank you for your comments. We apologize about the inconvenients. Did you tell the manager during your stay.
5 out of 5
by A verified traveler

Posted Sep 1, 2015 on Hotels
El mejor hotel en el que he estado en San Miguel
Comment from Hotel Management
May 7, 2016 by Gina, Hotel Management
Agradecemos su reseña. Esperamos verlo pronto.
5 out of 5
by A verified traveler

El mejor boutique de SMA

Posted Sep 1, 2015 on Hotels
Excelente hotel, tiene un muy buen restaurante.. En las mañanas puede llegar a ser ruidoso
Comment from Hotel Management
May 7, 2016 by Gina, Hotel Management
Estimado huésped, gracias por sus comentarios. Comentó en la gerencia durante su estancia acerca del ruido por las mañanas?
4 out of 5
by A verified traveler

Hotel muy agradable , excelente decoración

Posted Aug 31, 2015
Muy cómodo , bonito y confortable , excelente vista y preciosa terraza , muy recomendable . El servicio extraordinario y el personal del hotel sumamente amables !
Comment from Hotel Management
Mar 3, 2016 by Eri, Hotel Management
Estimado huésped, Es un gusto para nosotros saber que su estancia fue agradable Esperamos recibirlo pronto. Gracias!!
5 out of 5
by Felipe

This traveler left a rating score only Posted Jul 20, 2015 on Hotels
4 out of 5
by A verified traveler

hotel boutique

Posted Jun 14, 2015
Pros: ubicación, limpieza, el desayuno muy bueno
Cons: el valet parking
Location: caminando en 5 min llegas al centro de la ciudad
estuvimos 1 noche entre semana y estuvo muy tranquilo el hotel, muy cómodo por su ubicación.
Comment from Hotel Management
Mar 3, 2016 by Eri, Hotel Management
Estimado huésped, gracias por sus comentarios, estos nos motivan a ser cada día mejores. Reportó a la gerencia durante su estancia si tuvo algún inconveniente con el Valet Parking?