Ratings based on 137 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Cincinnati, OH

South of City, close to bus station

Posted Dec 3, 2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Stay

Posted Oct 24, 2016
Pros: I liked that it was quiet and clean. Parking and breakfast were included.
Cons: It's a bit far from downtown.
The hotel was really clean. The staff was nice and helpful. The beds were really comfortable. It was nice and quiet at night.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Alejandra, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting from the Staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Not too close, not too far

Posted Oct 10, 2016
Pros: Clean and what you would expect from Holiday Inn
Cons: Faster internet is needed!
Location: Not in the downtown vicinity, therefore you need to consider ground transportation if that's what you're visiting. Other attractions are spread out,
Great morning shuttle service, clean room, good breakfast, quiet at night.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Henry, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, This month we will install and improve the quality and speed of our internet We send you a cordial greeting Staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Posted Oct 4, 2016
Fifth time staying here. Staff is always amazing!
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Lily, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
3 out of 5
by A verified traveler from Mission TX

Cons and Pros..

Posted Sep 6, 2016
Location: about 15mins to get Downtown GTO
Pros... Good location Friendly Staff Good car parking lot Cons... Very poor Breakfast... No Dinner service... Noisy room A/C Out fashion Rooms
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Kemal, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We will work immediately with the areas of opportunity identified We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara

Good hotel outside of Guanajuato

Posted Aug 8, 2016
Pros: clean and spacious room
Cons: better organized reception
Location: Applebees outside the hotel
Overall a good hotel and I was aware that the hotel was outside the city. The hotel was quite busy and we had a room to the inside where the breakfast buffet is served so it was a bit noisy in the morning. Check out was chaotic and had to wait long time to get luggage stored and getting a taxi to the city. If you are looking for a standard hotel and no problem being outside the city it's a good option.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Guillermo, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

We love Holiday Inn. Always consistent.

Posted Jun 23, 2016
Pros: Cleanliness.
Location: Away from noise of downtown. Perfect for us.
Perfect hotel. Beautiful decor in lobby. Had to take a cab to downtown Guanajuato but we knew that when we booked. Cabs very reasonable. Never had to wait more than 5 minutes. Highly recommend.
Comment from Hotel Management
Jun 23, 2016 by General Manager, Hotel Management
Dear Isabel, Thank you very much for your kind comments, We are pleased to know that we offered a stay as pleasant and nice facilities, We hope very soon again, we send cordial greetings to all the staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2016
Great experience! Great hotel and staff. Close proximity to things we were interested in seeing.
Comment from Hotel Management
Mar 22, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for your kind comments, We are pleased that we meet your expectations and offered a comfortable and pleasant stay, We will always be working with the goal of improving every day, We send you a cordial greeting Staff, Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel in Guanajuato area

Posted Mar 21, 2016
Great hotel, the only inconvenience is the location, everything else was great!
Comment from Hotel Management
Mar 22, 2016 by General Manager, Hotel Management
Dear Texas traveler, We appreciate your kind comments, We are pleased that we offered a comfortable and pleasant stay, One of the pluses of not being located in the center is that we have a large parking lot and a taxi are in the center in 10 minutes, We hope your visit again soon and send you warm greetings !! Fran Dolores Gerente general
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and friendly staff!!

Posted Nov 30, 2015
Pros: The staff was helpful with recommending eateries. Everyone was very friendly!
Enjoyed our stay! The room was clean and the staff was wonderful! I would definitely stay there again!
Comment from Hotel Management
Dec 1, 2015 by HIEGTO , Hotel Management
thank you very much for your kind comments, we are happy that their experience has been enjoyable, we hope to return soon