Ratings based on 429 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel for business people

Posted Nov 18, 2017
Pros: Very clean, good breakfast buffet, helpful staff.
Location: Not much to do around. An Applebee restaurant next to the hotel and fast food near
I was attending an Ag Expo in Irapuato and could not find a hotel close by so I decided to give this hotel a shot even though it was an hour away. It turned out to be a great choice. I would say this is hotel for business people since the main attractions are a bit far from it.
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Dear JOSE, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ
5 out of 5
by Terri

Very comfortable and pleasant stay

Posted Oct 17, 2017 on Hotels
We were very happy with our stay at the Holiday Inn Express. We have stayed here before and would stay again. The staff is always very friendly and accommodating. The rooms are very comfortable, the bed and bedding was incredible. We were only going to stay for two nights, but changed it to seven nights because we were very happy there. The location is just a short 60 peso taxi ride to the Jardin, but for us, the location was perfect because we have family living in that area. Applebee's is next door - not our favorite place, but it served for our first night in town. The best part of the stay is the breakfast - nothing like you would ever get in the US. More than a full breakfast every day!
Comment from Hotel Management
Oct 26, 2017 by General Manager, Hotel Management
Dear TERRI, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRAN DOLORES
2 out of 5
by Fernando

Posted Sep 17, 2017 on Hotels
Rough sheets hard bed and no shuttle unacceptable
Comment from Hotel Management
Sep 25, 2017 by General Manager, Hotel Management
Dear FERNANDO, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
3 out of 5
by A verified traveler

Nice location but need a lot of updates

Posted Sep 5, 2017
Pros: The personnel
Cons: Refurbishment
Location: Downtown, is great!
I'm normally happy with Holiday Inn Express wherever I go. This hotel’ lobby is one of the nicest I saw, personnel was very friendly and helpful, but rooms need an urgent update. The bathroom was already outdated and I need restoration and cleanliness. This was the part that blew me away from this hotel. Overall it is noteworthy that the hotel is old and in desperate need of refurbishment.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Dear ANONYMOUS, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
4 out of 5
by Ricardo

Excellent

Posted Sep 1, 2017 on Hotels
Bed sheets a little rough
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Dear RICARDO, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice hotel - standard Holiday Inn

Posted Jul 15, 2017
Pros: Clean and comfortable, very close to bus station and easy access to Guanajuato
Cons: Add fridge in room
Location: Very close to bus station and easy access to Guanajuato Centro Historico
Clean and comfortable very close to bus station and easy access to Guanajuato Centro Historico
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Dear STEVE, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
5 out of 5
by Guillermo

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Estimado Guillermo, Gracias por su amable valoracion, Lo esperamos de nuevo muy pronto, Saludos cordiales, Fran Dolores GG
4 out of 5
by FRANCISCO

Great place to relax away from the crows

Posted Jun 28, 2017 on Hotels
Hotel provided what I expect and HIE is know to provide their guset.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Estimado Francisco, Gracias por sus amables comentarios y por su reciente estancia, Estamos a sus ordenes esperando regrese con nosotros muy pronto, Saludos cordiales, Fran Dolores GG
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 28, 2017
The staff is friendly and helpful. Their breakfast is not that great...I chose the hotel because of the convenience of the breakfast...if you want to experience the colonial and historical side of Guanajuato, this hotel doesn't offer these...
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
DearEli Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ Gerente General
4 out of 5
by Julieta

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Estimada Julieta, Gracias por sus amable calificacion y su reciente estancia con nosotros, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General