Ratings based on 423 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Very nice hotel!

Posted Sep 13, 2017
Very comfortable rooms with a little living room, very good beds; just a little problem with the Wi-Fi in the room.
Comment from Hotel Management
Oct 2, 2017 by Manager, Hotel Management
Thanks a lot for your comments, it help us to improve our service & facilities.
2 out of 5
by A verified traveler

Old hotel

Posted Jul 18, 2017
We had to change the room because the smell was really bad !! Like pup water !! So bad
Comment from Hotel Management
Aug 29, 2017 by Administration, Hotel Management
We want to apologize about this situation. It doesn´t fit with the level of service and facilities that we want to offer to our guests.
4 out of 5
by Scarlett P

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
We are so glad that you enjoy your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel, a little off the beaten path

Posted Jul 5, 2017
Pros: Very clean, very comfortable and people are extremely nice.
Cons: The organization of the front office.
Location: It's too far to walk to the main plaza (it's all hills-- very tiring to climb up at the end of the day). Take cabs-- fairly cheap.
Great hotel, nice people but not very well organized. Front personnel booked a tour and did not pass it on to the tour company, and tried to blame them. No apologies were offered. I think they should've offered a complimentary SOMETHING for the horrible experience!
Comment from Hotel Management
Aug 29, 2017 by Administration, Hotel Management
We apologize about this incident, as you say we are completely responsible about the promotion, booking & service of the Tour Company. We are going under review of this process to avoid this happen again. Thanks for your comments.
2 out of 5
by A verified traveler from Chino, California

Close to a supermarket

Posted Apr 24, 2017 on CheapTickets
Pros: It offered parking
Cons: sewer system and restaurant service
Location: next to a supermarket
We stayed at room # 212 the sewer smell was unbearable all night.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Cuco, the concierge QUEEN.

Posted Apr 14, 2017
Cuco helped me print airline tickets, &my bus tickets. Was a warm, kind & wonderful soul. Couldn't have likely done it without her. Offered a wealth of knowledge about my travel. MOTEL MEXICO PLAZA, DONT LET HER GET AWAY.😀👍👍✌
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Great hotel with very comfortable beds and a little living room with a sofa bed in every room, it's 10 mins away from the center (by car). Hotel staff were very nice and helped us make the best of our stay in Guanajuato.
2 out of 5
by Jose

Misleading Hotel and Booking site

Posted Jan 12, 2017 on Hotels
False advertisements of amenities, views, and services. There was no laundry services or offered at all. It's located in a shopping center with traffic passing buy and leaving burnt fuel smoke at the on site dinning area. Showers had heavy soap scum on floor tiles and wall tile grout has black mold. Our view of the room was a concrete wall!!!! Meals offered are not worth what one pays. On a positive note, the beds are comfortable. A/C sucks!
3 out of 5
by A verified traveler

Needs maintenance, poor service

Posted Dec 27, 2016 on Hotels
We chose this hotel because of the price and the rating, but we will not stay here again. We were given a room with a really awful smell (stinky pipe), I reported this to the front desk and their solution was just to spray some glade on the bathroom and that's it.. room was still stinky. I asked for the Manager who was nice and empathetic and moved us to a new room. We noticed the manager was doing a much better work compare to the staff.
3 out of 5
by A verified traveler from los angeles

Uncomfortable

Posted Dec 23, 2016
Rom is for 4 people but actually is only for 2. Beds are way to smalll. Sofa very uncomfortable , very bad smell in the bathroom and faucet licking all the time. Very uncomfortable!