Not bad, not great
Posted Aug 29, 2016
Our experience was mixed. Beautiful location, excellent weather (despite the constant evening rain in late August), and the staff are very attentive. The food was also very good and they can even make vegan dishes for you. I suspect that you would have a much better experience if you go off-season and during weekdays, in order to avoid the local crowds, some of which can be rowdy.
The facilities are acceptable but the hotel shows its wrinkles. We reserved 3 rooms and one of them had bed bugs (which they immediately took care of by moving us to another room), clogged shower in the second room, and a faulty hairdryer in the third room. In all instances, the staff promptly took care of the problem. In some of the rooms, if you want running hot water you have to run it for 5 or 10 minutes. Also, because the water in the shower is also coming from the hot springs, it is sulfurous and has a smell to it. There are tons of mosquitoes, so keep your room doors and windows closed and make sure you bring inspect repellent. You are going to need it!
The place is couple-friendly and would be a perfect getaway. It is also family friendly and they have activities for the kids on weekends. The are several time-share vendors in the lobby and the restaurant. They will bug you once and then leave you alone for the rest of your stay. Why does the hotel have them? Another minor annoyance is that they only give you one key per room.