Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Aguascalientes

EL hotel es agradable, solo poner atención a......

Posted Aug 29, 2016
Pros: Es agradable
Cons: Mejorar el control de plagas
Location: Reactivar el cine
Nos encontramos con infestación de plagas en la habitación, la cual el personal del hotel respondió con cambio de habitación, sin embargo mis hujos y yo sufrimos las consecuencias de las picaduras de los insectos.
3 out of 5
by A verified traveler from Washington, DC

Not bad, not great

Posted Aug 29, 2016
Pros: Stunning views, friendly and attentive staff, hot springs
Cons: Bedbugs, facilities that need renovating, hotel is not handicapped-friendly. Pesky time-share vendors.
Location: The resort is located in an isolated and beautiful area in the mountains. It's an oasis of tranquility and it's just about 15 minutes from the airport
Our experience was mixed. Beautiful location, excellent weather (despite the constant evening rain in late August), and the staff are very attentive. The food was also very good and they can even make vegan dishes for you. I suspect that you would have a much better experience if you go off-season and during weekdays, in order to avoid the local crowds, some of which can be rowdy. The facilities are acceptable but the hotel shows its wrinkles. We reserved 3 rooms and one of them had bed bugs (which they immediately took care of by moving us to another room), clogged shower in the second room, and a faulty hairdryer in the third room. In all instances, the staff promptly took care of the problem. In some of the rooms, if you want running hot water you have to run it for 5 or 10 minutes. Also, because the water in the shower is also coming from the hot springs, it is sulfurous and has a smell to it. There are tons of mosquitoes, so keep your room doors and windows closed and make sure you bring inspect repellent. You are going to need it! The place is couple-friendly and would be a perfect getaway. It is also family friendly and they have activities for the kids on weekends. The are several time-share vendors in the lobby and the restaurant. They will bug you once and then leave you alone for the rest of your stay. Why does the hotel have them? Another minor annoyance is that they only give you one key per room.
2 out of 5
by A verified traveler from Mexico

Muy mala administración

Posted Aug 8, 2016
Cons: Administrar mejor el cupo de sus habitaciones. No puede ser que asignen una recamara ocupada por otras personas. Tienen un desorden en la recepción.
Location: Tienen un parque acuático que viene incluido pero les falta mantenimiento. Los baños estaban sucios, la alberca principal de color verde.
Muy mala atención. El check in dice que es a las 3 y nos dieron una habitación hasta las 5. Primer nos dieron una habitación ocupada por otras personas, después una habitación que tenía una sola cama y un catre arrumbado (yo había reservado un cuarto con dos camas matrimoniales) y al final nos ofrecieron una recamara en la cual la llave del lavabo estaba descompuesta. El baño tenía mucho hongo en su tina. En el restaurante pedí lugar para 11 personas y me dieron solo 5 lugares. Llegaron a limpiar la mesa casi hasta el final que estábamos acabando de comer. Al pedir toallas para la alberca en recepción, se tardan mucho tiempo en entregarlas y cuando las entregan las entregan mojadas, sucias y apestosas.
5 out of 5
by A verified traveler from D.F

lugar excelente para disfrutar las aguas termales

Posted Jul 26, 2016
Pros: la atencion de su personal y el horario tan amplio de las albercas, asi como disfrutar de sus aguas termales
Cons: Un detalle importante a mejorar es el servicio de toallas a la alberca, simpre que pedi, no habia. nunca pude usar una. sazon en la comida mejoralo.
Location: hicimos caminatas al cerro que esta enfrente Piedras Azules y fuimos a conocer el CRISTO DEL CUBILETE, DE COMPRAS A LA CD. DE LEON.
EN UN LUGAR PARA TODA LA FAMIL.IA, AMPLIOS JARDINES, ALBERCAS DE AGUAS TERMALES, LIMPIAS Y CALIENTES, ADEMAS ESTA UBICADISIMO, PARA SALIR TROTAR, O PASEAR EN EL CUBILETE, IR ACD DE GTO O A LEON, LA GENTE ES MUY AMABLE. ADEMAS NO ES UN HOTRL CARO, A COMPARACION DEL SERVICIO QUE RECIBES.
4 out of 5
by A verified traveler

Hotel Comanjilla

Posted Jul 17, 2016
Warm pools were great. Next door water park was a blast, though not all slides are open all the time - depending on how many visitors they are expecting, they staff and operate accordingly. The beds had firm mattresses which I like - soft ones give me a sore back. Housekeeping was inconsistent. At move in, there were no towels and no controller for the room AC. Took three calls and two trips to the front desk to sort it out. Each day they cleaned, they left us with two towels for three people in the room. One day they took away the bar soap we had been using but left nothing to replace. Never did get that sorted out in spite of several requests. Food from the restaurant was excellent. The buffet included a great variety of delicious dishes - something for everyone to like.
3 out of 5
by JOSUE ISAIAS from Querétaro

arreglen detalles y pasarían de regular a bueno

Posted Jun 27, 2016 on Hotels
Regular, no soy muy exhigente pero hay cosas que no se pueden pasar, como ropa interior olvidada arriba del closet del los huespedes anteriores, que hagan algo en el restaurante con las moscas, cubiertos sucios, no sirve su wifi asi que viajes de negocio para nada. Simplemente REGULAR
5 out of 5
by HILDA

This traveler left a rating score only Posted Jun 21, 2016 on Hotels
5 out of 5
by Guillermo

This traveler left a rating score only Posted Jun 15, 2016 on Hotels
5 out of 5
by A verified traveler

Posted May 31, 2016 on Hotels
Divertido y relajante
1 out of 5
by A verified traveler

NEFASTO

Posted May 30, 2016 on Hotels
MUY MAL REALMENTE LAS INSTALACIONES SON VIEJAS Y SIN MANTENIMIENTO. COBRAN COMO HOTEL 4 ESTRELLAS PERO NO LLEGA NI A DOS.