Ratings based on 840 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Place to be happy,and clean, staff very nice

Posted Jul 19, 2017
Not need to take a taxi,walking from there was every thing close ,stores,food etc.
Comment from Hotel Management
Jul 19, 2017 by gherrera, Hotel Management
Thanks for your visit. We work hard to make your experience a good one, and appreciate your feedback!
3 out of 5
by A verified traveler from LA CA

Le Jardin de Union is very noisy

Posted Jul 5, 2017
Pros: Bar in the back
Cons: Get and ordinance to stop the loud noise on the streets after 1 AM
Location: It is close to everything one could imagine doing in Guanajuato
The hotel staff was very accommodating and helpful. Rooms were clean, shower was small, but functioned well. The biggest problem was the outside cafe noise from other hotel cafe's. It went until 4:30AM, I look at the clock when I could finally open the windows. The sliding glass doors cut the sound extremely well and closing the old wooden shutters worked wonders, BUT you could not open the windows for the lovely fresh breeze because of horrible racket (worse music conceivable) going on outside. We were told that the back of the hotel does not have that issue, but I don't know that, so good luck.
Comment from Hotel Management
Jul 10, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments about the noise on the streeet, we have been dealing with that for months without luck. Your review will help us to make our point!. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Good hotel if you want to be right in the center of all the action. Easy to walk around to most of the sites.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Coppell, TX

Good value if you don't need AC to sleep

Posted May 15, 2017
Right in downtown but there is no air cross circulation. With no AC the room stays hot even if it's cooler outside. I had the window open and couldn't sleep w only the fan provided. Location is great but be aware there is only two people elevator but you can't load your suitcase in there (only for people). The porter takes your suitcase upstairs though. Really good value if you don't mind no AC which that means also the bells start to ring around 7 a.m. and can't sleep late.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Have been living in San Luis Potosi

Great location, classic hotel

Posted May 11, 2017
Pros: The location is in the heart of the centro district. Cool huge old paintings on first level. Be sure to explore the whole hotel, including the upper d
Cons: The music outside went until 4 AM. I slept through it, but my husband didn't. Also, the ceiling fan, w, didn't generate a breeze and we were too warm.
Location: Everything you want to do in Guanajuato is walking distance from here.
We were delighted to find we were right in the middle of the action in Guanajuato. Lovely old hotel. Good food at their outdoor cafe as well as their indoor dining room. The staff were super helpful. Loved the classic old woodwork and doors. Everything was clean. Best bed I've slept in in ages in Mexico.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
2 out of 5
by A verified traveler from California

In the middle of the action!

Posted May 11, 2017
Pros: Staff did try to make our stay comfortable, showed us different rooms. All the rooms are very dated.
Cons: It needs to be remodeled.
Location: As I mentioned in the middle of everything.
Located in the Jardin of the Union, the music played into all hours of the night. The Hotel is old, it has not been renovated for a very long time. Missing tile in the bathroom is unacceptable. If like to feel like you are going back in time this is it. I do understand we are in Mexico but this could be better.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
3 out of 5
by A verified traveler from San Diego, CA

Noisy and small bathroom

Posted May 7, 2017
We stayed a couple of nights at this hotel at even though the room is clean and very well located, the bathroom is extremely small, hardly any space to move around. Also, no AC in the room so you have to sleep with the balcony sliding door open, which would have been fine if there were no noisy, but being in the main square, the is loud music and people having loud conversations until very late (2 or 3 AM), and action starts very early, so not much sleep is possible.
Comment from Hotel Management
Jun 10, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and are very sorry not having been up to your expectations about your room. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Excellent location

Posted Apr 30, 2017
Excellent location close to everything and great bohemian enviroment
Comment from Hotel Management
May 2, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary ab Canada

great location lots of action

Posted Apr 21, 2017
loved it a bit noisey on park side, Mariachi's and horns but good music.
Comment from Hotel Management
Apr 22, 2017 by Gherrera , Hotel Management
Thank you for staying with us. We Appreciate your feedback
5 out of 5
by jorge

Beautiful hotel

Posted Apr 20, 2017 on Hotels
We had a great time in this great city. The hotel is in the best location possible.
Comment from Hotel Management
Apr 25, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!