Ratings based on 759 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from NC

Great Hotel, close to everything, PM entertainment

Posted Dec 2, 2016
Pros: Close to everything, shops, PM Jardin entertainment with Mariachis, all kinds of eats, very walkable all around. Clean, safe and very comfortable.
Cons: Nothing!
Location: Walkable, Pipila for great view of Guanajuato and pictures, Teatro Juarez, hotel tours, good restaurants and lots more.
I greatly enjoyed this hotel. It is right in the heart of El Jardin. Walking distance to Pipilla for the greatest view of Guanajuato in the day and don't miss the night view. Very inexpensive for this beautiful treat. Hotel staff is the best. Very professional and friendly, there if you need them. The rooms have personalities of their own. Very clean and spacious. Great view from the roof top. Walking distance to shops, restaurants and Teatro Juarez for a visit.
5 out of 5
by A verified traveler from US

Great Hotel! Excellent location.

Posted Nov 27, 2016
Pros: Excellent location. Walking around is easy, PM entertainment at the "Jardin" with Mariachis. Great view from roof top, clean and awesome hotel staff.
Cons: I was very happy with my vacation stay. I can't really call to any improvement.
Location: Excellent walking location. Mariachis at the Jardin in evening for Mexican flair. Fresh fruit vendors around. Take Pipila for awesome view, Starbucks.
I had a wonderful experience for 8 days at this hotel. Hotel is very comfortable, clean and the professional, friendly and courteous staff is excellent. Whenever I had a question about anything, the staff was available with knowledge and a smile to assist. Even just to chit-chat. I was frequently asked how I was enjoying my stay. The front desk, room service, restaurant, concierge are tops!
Comment from Hotel Management
Nov 29, 2016 by customer service, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from US

Excellent Stay & Location

Posted Nov 27, 2016
I want to say this was one of the most centrally located hotel. Great food and people.
Comment from Hotel Management
Nov 29, 2016 by customer service, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler from hialeah, United States of America

Nice colonial hotel in the center of town.

Posted Nov 27, 2016
Beautiful stay. Safe to walk around and close to shops restaurants.
Comment from Hotel Management
Nov 29, 2016 by customer service, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from Cholula Puebla

En el corazón de Guanajuato

Posted Nov 22, 2016
Pros: Su ubicación y la atención.
Cons: Prefiero que las habitaciones no estén alfombradas.
Location: La ciudad tiene muchos atractivos debido a su pasado colonial: arquitectura civil y religiosa, calles muy originales, buenos lugares para comer.
El hotel está en el Jardín de la Unión, en el centro de la ciudad de Guanajuato. Muy bien situado para conocer los principales puntos de la ciudad. El personal es muy amable y las instalaciones adecuadas. Es de los pocos en el centro que cuentan con estacionamiento.
Comment from Hotel Management
Nov 29, 2016 by servicio al cliente, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
by A verified traveler from US

Nice hotel, great location!

Posted Nov 17, 2016
Very happy with the hotel, location and food. The staff was very nice. I would definitely stay there again!!!!
Comment from Hotel Management
Nov 29, 2016 by customer service, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from mexico

estancia no tan agradable

Posted Nov 15, 2016
Pros: Ubicacion excelente atencion buena excepto un dia el de recepcion poco ambale
Cons: Mucho ruido en la mañana por la aspiradora almohadas duras horribles faltan cobijas nuevas
Location: Todo muy bello
Comment from Hotel Management
Nov 29, 2016 by servicio al cliente, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
by A verified traveler from US

Honeymoon in Guanajuato

Posted Nov 13, 2016
Location: Bars and restaurants situated nearby. We liked Casa Veladez and Truco 7. If street food interests you head to Mercado Hildalgo food court. Yum
They gave us the room on the top floor which was great. We had to climb 4 flights of stairs to get to it. But it ended up being a great advantage because privacy. In addition the back door of the room opened up into a terrace on top of the hotel. Its like having a 2000 sqft balcony. The view from this terrace is amazing, especially at night. The sounds of the city were evident all night, including the bells from the cathedrals. But it all contributed to the overall atmosphere of wonder and charm. This hotel in situated in the best possible location as it sits astride Plaza de la Union. Another surprise was the restaurant Casa Valedez situated across the plaza. Excellent food and service at a great price (approx $ 45 for 2) We will stay at Sta Fe on our next visit.
Comment from Hotel Management
Nov 29, 2016 by customer service, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler from Ensenada, México

Céntrico, con atmósfera historica y agradable

Posted Nov 9, 2016
Pros: La cama resultó excepcionalmente cómoda. Y aunque pequeña la habitación resulta acogedora.
Cons: La relación precio servicios me pareció un poco desproporcionada, aunque tal vez se debe a que la reservación fue en temporada alta. El baño es realmente reducido y para un viajero jóven puede ser insuficiente la cantidad de conectores que había (solo había dos libres para toda la habitación) para los viajeros con laptop, tablet, cámara y celular me parece un punto que vale la pena destacar, en especial si va a dormir más de una persona por habitación. Otro punto que llamó mucho mi atención fue la facilidad con que me dieron la llave de la habitación, cuando hice check-in no me solicitaron identificación, ese me pareció un grave problema de seguridad tomando en cuenta que la habitación ya se encontraba pagada, a lo largo de toda mi estancia no me pidieron que me identificara, tampoco que hacer el check-out.
Location: El hotel está en el centro por lo que queda accesible prácticamente todo: el callejón del beso, el Teatro Juárez, el funicular, el mirador el Pípila
Comment from Hotel Management
Nov 29, 2016 by servicio al cliente, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
1 out of 5
by A verified traveler from US

Nice hotel close to downtown

Posted Nov 8, 2016
Very small room, noisy and expensive, if you want to be close to downtown this is for you