Ratings based on 828 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Good hotel if you want to be right in the center of all the action. Easy to walk around to most of the sites.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Coppell, TX

Good value if you don't need AC to sleep

Posted May 15, 2017
Right in downtown but there is no air cross circulation. With no AC the room stays hot even if it's cooler outside. I had the window open and couldn't sleep w only the fan provided. Location is great but be aware there is only two people elevator but you can't load your suitcase in there (only for people). The porter takes your suitcase upstairs though. Really good value if you don't mind no AC which that means also the bells start to ring around 7 a.m. and can't sleep late.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Have been living in San Luis Potosi

Great location, classic hotel

Posted May 11, 2017
Pros: The location is in the heart of the centro district. Cool huge old paintings on first level. Be sure to explore the whole hotel, including the upper d
Cons: The music outside went until 4 AM. I slept through it, but my husband didn't. Also, the ceiling fan, w, didn't generate a breeze and we were too warm.
Location: Everything you want to do in Guanajuato is walking distance from here.
We were delighted to find we were right in the middle of the action in Guanajuato. Lovely old hotel. Good food at their outdoor cafe as well as their indoor dining room. The staff were super helpful. Loved the classic old woodwork and doors. Everything was clean. Best bed I've slept in in ages in Mexico.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
2 out of 5
by A verified traveler from California

In the middle of the action!

Posted May 11, 2017
Pros: Staff did try to make our stay comfortable, showed us different rooms. All the rooms are very dated.
Cons: It needs to be remodeled.
Location: As I mentioned in the middle of everything.
Located in the Jardin of the Union, the music played into all hours of the night. The Hotel is old, it has not been renovated for a very long time. Missing tile in the bathroom is unacceptable. If like to feel like you are going back in time this is it. I do understand we are in Mexico but this could be better.
Comment from Hotel Management
May 29, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!
3 out of 5
by A verified traveler from San Diego, CA

Noisy and small bathroom

Posted May 7, 2017
We stayed a couple of nights at this hotel at even though the room is clean and very well located, the bathroom is extremely small, hardly any space to move around. Also, no AC in the room so you have to sleep with the balcony sliding door open, which would have been fine if there were no noisy, but being in the main square, the is loud music and people having loud conversations until very late (2 or 3 AM), and action starts very early, so not much sleep is possible.
Comment from Hotel Management
Jun 10, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and are very sorry not having been up to your expectations about your room. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Excellent location

Posted Apr 30, 2017
Excellent location close to everything and great bohemian enviroment
Comment from Hotel Management
May 2, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary ab Canada

great location lots of action

Posted Apr 21, 2017
loved it a bit noisey on park side, Mariachi's and horns but good music.
Comment from Hotel Management
Apr 22, 2017 by Gherrera , Hotel Management
Thank you for staying with us. We Appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Perfect location beautiful old hotel

Posted Apr 11, 2017
Pros: The hotel staff was definitely one of the things I liked most. They were helpful and went out of their way to ensure a good stay.
Cons: I loved the old character of the hotel and wouldn't change anything
Location: It's on the plaza and centrally located in the old city so walkable to many historic sites--the funicular, the theater, University, churches, markets
Booking on expedia was easy, photos of the hotel let me know what to expect. The location was perfect right on the Plaza and centrally located so an easy walk to most of the important sights in Guanajuato. The staff were so friendly and helpful that I immediately felt at home.
Comment from Hotel Management
Apr 11, 2017 by gherrera, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We did love your comments about our staff and we´ll share it with them!
4 out of 5
Recommended
for Everyone
by A verified traveler from salinas, ca

Wonderful stay.

Posted Mar 26, 2017 on Orbitz
This is a great hotel to stay at. You can't beat the location. Rooms are nice and staff is friendly and helpful. This is the 2nd time I have stayed in this hotel.
Comment from Hotel Management
Apr 1, 2017 by Gherrera , Hotel Management
Thank you for your visit We thank you your commentsite and will be Looking Forward see you again
5 out of 5
by patricia

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!