So disapointed in this hotel
Posted Mar 24, 2016
I was looking forward to coming to this hotel but was so disapointed once I saw our master sweet. The reception area looked so beautiful just like the photos but the room and pool was a whole different story. Our master lacked a fridge. The bath tub was so rusty and old. The door knobs were loose and bearly locked. The shower leaked so much water onto the floor. And the worst part was that you could literally hear your neighbor go to the restroom, take a shower, talk, and even sneeze! It was so uncomfortable! we stayed at doña urraca for our first hotel and trust me the junior sweet there beat this hotel by far! It was so much beautiful, relaxing, and the staff were beyond more helpful than hotel real de Minas staff. I would have rather stayed at doña urracas the whole week than switching to this hotel if I wouldn't have gotten fooled by the pictures.
Comment from Hotel Management
Aug 25, 2016 by Gerente General, Hotel Management
Es muy importante saber que tuvo una estadía placentera con nosotros! ¡Gracias por tomarse el tiempo de calificar nuestro hotel! ¡Esperamos que regrese y nos visite pronto!