Ratings based on 310 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Very good hotel. Clean and very comfortable

Posted Jan 3, 2017
Nice staff, great stay. Very good location and excellent price
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston texas

Ok

Posted Dec 1, 2016
Good hotel overall but ther is only two things to fix. Wireless internet not good I rented two rooms and in both the smell on the bathrooms were awful. Not sure what they need to do but if they fix that this can be a fantastic hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel at the entrance of the city

Posted Nov 24, 2016
Nice and clean hotel. Good staff, very helpfull. The only problem was the noise but is because they are remodeling so it will end soon, I hope... Other than that, is very good hotel!!
Comment from Hotel Management
Dec 27, 2016 by Atte. La Gerencia., Hotel Management
Estimado. Huésped ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestro huésped sea lo mas agradable posible por lo que agradecemos su amable comentario.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Excellent hotel and overall experience, I recommend this hotel 100%
Comment from Hotel Management
Dec 27, 2016 by Atte. La Gerencia, Hotel Management
Estimado. Huésped ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestro huésped sea lo mas agradable posible por lo que agradecemos su amable comentario.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mission, United States of America

Cousins wedding.

Posted Nov 15, 2016
Everything was excellent. The location, the food, the staff, everything. The only discomfort was the room, the walls and the doors of adjoining rooms are too thin and I was woken up every day very early by my next door neighbor. Other than that, this is a great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Great hotel

Posted Nov 6, 2016
Location: Great place to go in november for "dia de muertos". Is an awesome celebration.
Excellent hotel for staying more than 3 days. The rooms are big and the beds are great. The hotel staff is very friendly and always ready to assist you in any issue you have.
Comment from Hotel Management
Dec 27, 2016 by Atte. La Gerencia , Hotel Management
Estimado. Huésped ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestro huésped sea lo mas agradable posible por lo que agradecemos su amable comentario.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel downtown San Miguel de Allende

Posted Sep 26, 2016
Pros: Everything. Clean, beautiful.
Location: Shopping, eating, walking
Unfortunately there was some construction/repairs done to stairs nearby and they worked late into the night so it was a bit noisy.
Comment from Hotel Management
Nov 6, 2016 by Atte. La Gerencia, Hotel Management
Estimado Huésped. ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestro huésped sea lo mas agradable posible por lo que agradecemos su amable comentario
3 out of 5
Recommended
for Everyone
by A verified traveler

Home base

Posted Jun 5, 2016
Pros: Location and pool . The staff
Cons: Air condition for sure and the shower
Location: Walking distance to the downtown plaza or a short cab ride . Restaurant all around .
We stayed 6 nights and used the hotel because of the location . The room was large . The location was great . We chose this hotel because of the air condition and pool . The pool was great the A.C was not . Remember this is an old city with old plumbing . The shower was not good but again considering where we are it was ok .
Comment from Hotel Management
Aug 21, 2016 by Gerente General , Hotel Management
Estimado Huésped . ¡ Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
3 out of 5
Recommended
for Everyone
by A verified traveler from McKinney, TX

Quick vacation

Posted May 4, 2016
Pros: Normal hotel. No surprises.
Cons: There was no refrigerator.
Location: San Miguel de Allende is one of our favorite vacation locations.
Hotel was OK. Not a real San Miguel de Allende experience. Just a common place to stay while there. About 15 minute walk from town square. Or about $3.00 US taxi ride.
Comment from Hotel Management
Aug 21, 2016 by Gerente General , Hotel Management
Estimado Huésped . ¡ Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
2 out of 5
by A verified traveler from Weatherford, TX

So disapointed in this hotel

Posted Mar 24, 2016
I was looking forward to coming to this hotel but was so disapointed once I saw our master sweet. The reception area looked so beautiful just like the photos but the room and pool was a whole different story. Our master lacked a fridge. The bath tub was so rusty and old. The door knobs were loose and bearly locked. The shower leaked so much water onto the floor. And the worst part was that you could literally hear your neighbor go to the restroom, take a shower, talk, and even sneeze! It was so uncomfortable! we stayed at doña urraca for our first hotel and trust me the junior sweet there beat this hotel by far! It was so much beautiful, relaxing, and the staff were beyond more helpful than hotel real de Minas staff. I would have rather stayed at doña urracas the whole week than switching to this hotel if I wouldn't have gotten fooled by the pictures.
Comment from Hotel Management
Aug 25, 2016 by Gerente General, Hotel Management
Es muy importante saber que tuvo una estadía placentera con nosotros! ¡Gracias por tomarse el tiempo de calificar nuestro hotel! ¡Esperamos que regrese y nos visite pronto! Saludos cordiales,