Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Mexico

Nice Hotel

Posted Nov 28, 2016
Pros: Nice price
Cons: The room only has towels for the showrer. No face or hair towels. There is only shampoo, soap and lotion. A conditioner and hair bag would be nice.
Location: Very far from downtown
The hotel is a bit far from downtown, so you have to either drive or take a taxi. You need to take a room the furthest from the highway or you will be listening to cars all night. Very clean, nice bed, nice bath, nice pool.
5 out of 5
by A verified traveler from ciudad de mexico

una arquitectura deliciosa..!!

Posted Nov 28, 2016
Pros: su arquitectura y limpieza..!!
Cons: si
nos trataron muy bien, tiene un servicio sin costo de llevarte al centro, muy limpio, amables y el bufete delicioso..!!
3 out of 5
by A verified traveler from mexico

muy agradable

Posted Nov 23, 2016
Bonitas instalaciones, alberca fría, habitaciones cómodas, muy limpio recomendable un poco lejos del centro Saludos!!!
3 out of 5
by A verified traveler

limpieza

Posted Oct 26, 2016
Tuvimos en dos ocasiones sábanas y cobertores sucios llenos de sangre previamente lavada El wifi no sirve
Comment from Hotel Management
Oct 31, 2016 by HRM, Hotel Management
Estimado huésped. Agradecemos sus comentarios y valoración. Lamentamos los incidentes ocurridos durante su estancia. Haremos llegar sus observaciones al área correspondiente para su atención inmediata.
4 out of 5
by A verified traveler from Denver, CO

Very Good Hotel in the outskirt of San Miguel.

Posted Oct 10, 2016
Pros: The restaurant had excellent food at remarkably low prices.
The physical facilities at the hotel are quite beautiful, with excellent interior design. The hotel staff was remarkably kind, attentive and dedicated. The restaurant had excellent food at remarkably low prices. The only reasons I do not give it a complete 5 are: - The was no hot water in our room when we arrived (but it was fixed within the hour of us reporting this). - It was somewhat inconvenient to be 2- 3 miles from the Historic Center (but I imagine that to have comparable accommodations at the Historic Center would have been more expensive).
Comment from Hotel Management
Oct 14, 2016 by RMP, Hotel Management
Dear Guest: We are thankful for your stay with us and for your comments too. We hope can give a new experience too soon.
5 out of 5
by A verified traveler

HOTEL FAMILIAR

Posted Sep 19, 2016
Pros: LAS INTALACIONES
Cons: ESTABIEN
Location: SAN MIGEL DE AYENDE UN PUEBLO QUE TE ASE SENTIR QUE ESTAS EN OTRO MUNDO MUY HERMOSO
ATENCION Y COMODODAS Y LO RUSTICO DEL HOTEL AGRADABLE
Comment from Hotel Management
Sep 21, 2016 by Hotel imperio de Angeles, Hotel Management
Estimado huésped . Agradecemos su estancia con nosotros y sus valioso comentarios. Esperamos pronto tener de nuevo la oportunidad de brindarle una nueva y excelente experiencia.
4 out of 5
by A verified traveler from Mexico

Hotel muy bueno.

Posted Sep 5, 2016
Pros: Ubicación, Instalaciones, habitación, limpieza.
Cons: El personal del restaurante, necesitan mejorar la atención a huésped.
Location: Como a 10 min del centro y un lugar muy tranquilo.
Las instalaciones y ubicación excelente, lo único malo fueron los meseros ya que se tardaban mucho tiempo en atenderte.
Comment from Hotel Management
Sep 7, 2016 by Imperio de Angeles, Hotel Management
Estimado huésped. Agradecemos su estancia con nosotros así como su valoración y comentarios. Lamentamos lo ocurrido durante su estadía. Continuaremos trabajando en la capacitación de nuestro personal para ofrecerle siempre un servicio y atención de excelencia. Esperamos pronto tener la oportunidad de brindarle una nueva experiencia.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
2 out of 5
by A verified traveler from New York City

Not what we had expected

Posted Sep 5, 2016 on Hotels
While the staff were great and helpful, the hotel was overpriced for a location out of the city (15 min taxi ride). It is located on one of the main roads into SM de Allende and the traffic noise was constant in our room. Despite being advertised, there is no working bar. The breakfast was quite overpriced for the area and the cost was not revealed until after dining - which made it feel like a scam.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Guest. We appreciate your stay with us and your comments , which will send the corresponding area . we deeply regret the incidents . we will work to always offer the best service and attention. We wish soon have the opportunity to provide a new experience.
4 out of 5
by A verified traveler from Monterrey

Buen hotel

Posted Sep 4, 2016 on Hotels
Muy buen hotel, sólo está un poco lejos del centro para ir a pie
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Estimado huésped. Agradecemos su estancia con nosotros así como sus comentarios. Nos es muy grato ofrecerles siempre un servicio de excelencia. Esperamos nos siga dando la oportunidad de servirle.