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The staff was incredible. When confronted with a situation of a potential mistake from the hotel, no questions asked, they took the side of the customer. Great customer service.
Very helpful stafff and very good rates definately recomend it
At arrival short in staff Once checked in, keys to rooms do not work, have to go to the reception back and forth like 4 times. Person at the reception complaining that responsible person is not in and he does not know. (Like if I was going to solve the issues) Once in the room, no soap, no shampoo, ...
Nice hotel, my 7 yr old loved it!! Very medieval Style!
My stay was nothing but perfect! The room was spacious. The staff was friendly. Perfect location. We will definitely stay there agsin!
Can't believe how helpful and friendly all the staff were had a great visit and this hotel is close to everything.
It was a little complicated to get there, but when i got there it was well worth it. The location was the best very European like atmosphere. The rooms where very clean, reception and lobby very nice. Outside shopping and activities where fun Tours where amazing .
Nice hotel, a little far from the center of the city, but other then that I would definitely recommend it
Clean and modern. Nice restaraunt. Great bartender does great job solo! Parking is a little antiquated but acceptable. Will stay here again.
This hotel was beautiful. It had everything you need and high class service
Hotel is Hacienda style looking. Really close to the center of town. Got two room for the family. One bedroom window looked directly to a brick wall. The other bedroom window had a beautiful view of the city but the door had a broken latch. Good thing the main lock still functioned.
Very well located close to the historical centre of town and a short walk from a large car park. Located in a very picturesque street. The hotel is a bit of a labyrinth which adds to its charm. The room was large and airy and nicely appointed. A staff member took the trouble to explain the facilities ...
We set up and confirmed 2x for a shuttle to pick us up from the airport. Very long story short, hotel never picked us up. After 45 min wait we took a taxi. Other than that our stay was lovely. No complaints. Hotel is right in the center of where everything is happening. Shops, restaurants, festivities ...
Overall positive stay at the hotel - there are limited dining options and road noise was a minor issue.
I was very satisfied with the staff members, the room condition, and its location, etc. However, the only drawback of this hotel comes with the great location of it (right next to the busiest place in Guanajuato, Plaza de la paz). It can be VERY LOUD at night because of all the street noise, which ...
good hotel for an excellent price. The room was clean. Bed was rather hard. Breakfast was simple with yogurt and pastries. Staff were friendly and helpful. It was also rather loud with little insulation to block the noise.
Hotel staff very kind, the room we chose was a Suite with 2 bed rooms, 2 bathrooms. The linens and pillows quality was excellent, same with the personal things ( shampoo, conditioner, soap, etc ). Quiet hotel.
A nice property, a little more modern than most hotels in San Miguel. Rooms are comfortable and spacious. And the area is perfect for me as I often have a car with me and driving downtown is a nightmare. And still it’s only a 15 minute walk to get to the center.
Impeccable service!! The location, the staff and the ambiance are a 10!
Everything was perfect, from room cleanliness to hotel staff, food was delicious. Will definitely stay there every time I go visit.
Some globe-trotters choose hotels based on location, but others book by name. And thanks to Expedia you don’t have to pick. It is why we offer such an expansive range of Independent hotels in Guanajuato, Mexico. Known for well-appointed rooms and friendly, personalized service, each of the top Independent Guanajuato hotels guarantees an unparalleled level of comfort and quality.
You’ll find best-in-class amenities like clean rooms and quiet atmospheres, and some Guanajuato Independent locations may even offer extra little benefits and discounts for frequent travelers.