Master suite | Hypo-allergenic bedding, in-room safe, individually decorated
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Reviews of Los Agaves Hotel Boutique

3 out of 5
Los Agaves Hotel Boutique
Ancha De San Antonio 13a, San Miguel de Allende, GTO

Reviews

8.0

Very Good

Rating 10 - Excellent. 84 out of 228 reviews" "
Rating 8 - Good. 88 out of 228 reviews" "
Rating 6 - Okay. 33 out of 228 reviews" "
Rating 4 - Poor. 11 out of 228 reviews" "
Rating 2 - Terrible. 12 out of 228 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service
We didn’t like the lack of parking. It was a nightmare to find a space to park.
Stayed 2 nights in May 2023
Response from Reservaciones FHB on May 15, 2023
Dear Adriana, we appreciate your comments and score, we will continue working to provide a better service.

8/10 Good

Terena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and clean.
Stayed 1 night in Feb 2023
Response from Hotel Los Agaves on Feb 24, 2023
¡Agradecemos su visita en el hotel y que lo hayan disfrutado, para nosotros es muy importante la comodidad de nuestros huéspedes y sus comentarios, nos alegra escuchar que tuvo una estancia placentera!Los esperamos nuevamente.SaludosGerencia

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They put me in a basement room with very little light. It was dreadful.
Stayed 4 nights in Feb 2023
Response from Hotel Maria Isabel on Feb 15, 2023
We appreciate that you have chosen Hotel María Isabela to stay during your stay in San Miguel Allende.We will work to improve the mentioned details and be able to provide you with a good service, since for us the comfort of our guests is paramount on their next visit to the city.

6/10 Okay

Joseph

Disliked: Cleanliness, amenities
The hotel is very centrally located and is probably very popular for that reason. However, it seems like the owners or managers have not taken the time to review the Expedia information and therefore it is not correct. I had a Junior Suite which should have had a king sized bed but only got a room upstairs that was a double at best. Also, bathroom smell was unpleasant. The layout of the rooms means that anything in the lobby and in the rooms can be heard. There is no onsite parking, it is valet parking and has to be requested. There is coffee and a snack in the morning which was called "breakfast." Overall the hotel is OK and the location is great for walking around San Miguel, but attention to detail in the description could me less confusion and dissapointment for the guests.
Stayed 2 nights in Dec 2022

10/10 Excellent

FELIX

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place convenient price close to all kind people.
Stayed 2 nights in Apr 2022
Response from Concierge FHB on Apr 29, 2022
Estimado huésped, gracias por su visita y los comentarios brindados. Ha sido un placer haberle recibido en nuestra propiedad, siempre será usted bienvenido. Hasta pronto.

8/10 Good

Willem

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the big sitting room ,the nice view on the Cathedral, the friendliness of the staff and the fact that there were nice , small restaurants very nearby
Stayed 2 nights in Apr 2022
Response from Concierge FHB on Apr 26, 2022
Dear guest, thank you for your visit and comments, it has been a pleasure to host you in this your hotel Los Agaves. You will always be welcome in your next visits to the city, we hope to have your appreciated presence again. See you soon, have a wonderful day

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space in the rooms, friendly staff, parking lot not on premise.
Stayed 1 night in Apr 2022
Response from Concierge FHB on Apr 25, 2022
Thank you for your visit, it has been a pleasure to receive you in this your hotel Los Agaves. You will always be welcome in your next visits to the city. Whenever you like to come back. See you soon.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good
Mostly everything real good, the only things I didn't like is that the parking is not on site and can take up to 30 minutes to get your car and in the room you can hear anything that happens outside
Stayed 1 night in Dec 2021
Response from Concierge FHB on Dec 24, 2021
Estimado huésped, gracias por sus comentarios, son muy importantes para nosotros. Estaremos abordando los temas mencionados para brindarles un mejor servicio. Esperamos verle muy pronto.

10/10 Excellent

Celso

Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Dec 2021
Response from Concierge FHB on Dec 24, 2021
Gracias por sus comentarios, éstos son muy importantes para nosotros. Siempre será bienvenido en éste su Hotel Los Agaves.

10/10 Excellent

LUIS FRANCISCO BROZON, CHULA VISTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent locatin
Stayed 2 nights in Dec 2021
Response from Concierge FHB on Dec 24, 2021
Estimado huésped gracias por sus comentarios, éstos son muy importantes para nosotros. Le reitero que siempre será bienvenido en sus próximas visitas a la ciudad. Esperamos verle muy pronto.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close walking distance to town. Beds very comfortable. Room was spacious but needed a little remodel.
Stayed 3 nights in Oct 2021
Response from Concierge FHB on Oct 24, 2021
Estimado huésped agradecemos sus comentarios los cuales son muy importantes para nosotros. Estaremos trabajando en el tema mencionado para poder brindar un mejor servicio. Que tenga usted un excelente día.

2/10 Terrible

José Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
Incorrect information on the hotel facilities
They advertised that there was parking available when in reality the parking was 12 blocks away. That is totally un resano le and also imprudent. I am traveling on a motorcycle and wanted the security of being able to check on the bike frequently. I have already had bad incidents regarding security and didn’t want to take a chance. The girl at the desk said that she would cancel my reservation, her name is Alma
Stayed 1 night in Oct 2021
Response from Concierge FHB on Oct 22, 2021
Dear guest, I regret the incident that has occurred, we will be working on it, to provide a better service, unfortunately it has been withdrawn from the property without giving us the opportunity to offer you a lodging option according to the required needs. . We appreciate her comments that are very important to us. We hope and on other dates we can count on her presence.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It Has Potential
I really wanted to love this hotel, but it needs work, despite some strengths. LA is very conveniently located for shopping and restaurants, and it is close enough to the city center to soak up the energy without being too close. Another strong point was the staff, who were all very nice, although I’d recommend keeping Google Translate handy if you speak no Spanish. The room was very clean, and the cleaning woman worked at superhuman speed, so no complaints there. However, while the bed was comfortable and the rooms spacious, neither the room safe nor the TV worked. Torrential rains during our stay generated the faint smell of sewage or something similar in the room, which was also quite noisy at different times of the day. The hotel sits directly on one of the main streets of SMA, with one room literally a pane of glass away from the sidewalk. Some of these issues may be beyond their control, but I didn’t appreciate that the rooms did not live up to the website photos. The lobby picture was significantly enhanced; I am not sure the others even can from LA.
Stayed 6 nights in Sep 2021
Response from Concierge FHB on Oct 22, 2021
Dear guest, we appreciate your comments that are very important to us. Unfortunately there are situations that escape us such as the external noise of the hotel and the rains. We will address the aforementioned issues to work on it and provide better service. We hope to see you again on your next visits to the city. Have a nice day.

6/10 Okay

Maria

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Podrían mejorar muchismo la limpieza del cuarto. Había telarañas y polvo en el extractor de aire del baño, coladera tapada. Basura en la alfombra en e piso en laa orillas de la cama.
Stayed 2 nights in Sep 2021
Response from Concierge FHB on Oct 24, 2021
Estimado huésped agradecemos mucho sus comentarios, los cuales son muy importantes para nosotros. Estaremos abordando los temas que menciona y trabajaremos sobre ello. Gracias por su visita.

2/10 Terrible

Katia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FK hotel
When I river the hotel door was close, have to pey another hotel room
Stayed 1 night in Sep 2021
Response from Concierge FHB on Oct 26, 2021
Dear guest, we appreciate your comment, we will address the issue in order to provide a better service.

4/10 Poor

Eduardo

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
No es un hotel boutique
El hotel es una casa readaptada y no cuenta con acondicionamiento real de un hotel. En el caso de mi habitación desde la calle se ve toda la habitación
Stayed 1 night in Aug 2021
Response from Concierge FHB on Oct 24, 2021
Gracias por su visita, sus comentarios, son muy importantes para nosotros.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!!
Stayed 3 nights in May 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I am very angry and disappointed with Expedia, as well as with the staff of the hotel. When I made the reservation, Expedia showed me the picture of the room I was going to get. However, once I was in the hotel and made the check in, it was a different room. When I made the complain, the staff told that it was a Expedia mistake. Also, the room was very noisy, I cannot sleep. It was next to the street, beside a entrance of a parking and beside the reception, so people talking, gates closing and opening and cars on the street all the night. I asked the staff for another room and they told me that I had to pay more money if want another room. So, I had not a good experience in this hotel.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Asked for a King bed got a Queen. Room 104 very noisy next to a parking lot where there is action 24 hours a day. Not recommend! Second shift staff very helpful.
Stayed 1 night in Feb 2021

6/10 Okay

Carlos

Disliked: Cleanliness
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención de todo el personal que labora en el hotel. muy comodo, realmente es ideal para solo llegar a dormir. Incluye estacionamiento y las camas están super cómodas. Lo único que podrían cambiar seria un poco la iluminación de los cuartos y las almohadas ya que están muy aguadas. Cuentan con todos los cuidados y protocoles para el covid19.
Stayed 2 nights in Oct 2020
Response from Recepcion on Oct 20, 2020
Buen Dia! Muchas gracias por sus comentarios ,seguiremos trabajando en mejoras dia con dia para poder ofrecer mejor servicio,esperamos contar nuevamente con su visita. Saludos!

10/10 Excellent

Luis, Arizona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto y bonito! Súper bien la ubicación. Limpio y amables
Stayed 1 night in Aug 2020
Response from Recepcion on Oct 9, 2020
Muchas gracias por sus comentarios esperamos tenerlo pronto nuevamente. Saludos!

10/10 Excellent

Romel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reconmended
It is close enough to downtown. The street is well-lit. It appears to be a house previously that was converted to an inn. I asked for the master suite which was very spacious. It has an old-world charm that I like. Parking is ample and safe (it gets locked late-night though so there is an extra step to have a staff unlock it in those hours).
Stayed 2 nights in Jan 2020
Response from Los Agaves on Feb 20, 2020
Thanks for you comment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Los Agaves on Feb 20, 2020
Gracias por darnos una excelente puntuación.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
TV in room was BW. Color was not right. Nnnnnnnnnnnnnn
Stayed 1 night in Aug 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to return .
Nice and cozzy, big windows, warm, nice beds , a place to return .
Stayed 1 night in Jul 2019
Response from Ventas on Aug 31, 2019
We appreciate your kind comments. We look forward to see you any time soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very nice staff, excellent location, close enough to down town.
Stayed 5 nights in Jul 2019
Response from Dirección on Jul 26, 2019
We appreciate your kind comments. Thank you for staying with us!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall room service and cleaning staff was amazing! The convenience of how close it was to all the surrounding stores and restaurants.
Stayed 5 nights in Jul 2019
Response from Dirección on Jul 26, 2019
We really appreciate your kind comments. Thank you for choosing us, we are delighted that you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable place to stay
Very clean, comfortable rooms.Bottled water in the rooms. Wifi and air conditioning worked great. Angelica at front desk was very helpful in recommending transportation options and directions to nearby activities. Also the lady that cleans rooms very helpful and nice. About a 10-15 minute walk to main plaza. Really good Mexican restaurant across the street.
Stayed 1 night in Jun 2019
Response from Gerencia on Jul 12, 2019
Estimado huésped, muchas gracias por su preferencia. Nos da mucho gusto que su estancia haya sido placentera. Esperamos nos vuelva a visitar muy pronto, será un placer el atenderle nuevamente.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to downtown the service was excellent
Stayed 1 night in May 2019
Response from Marketing on May 21, 2019
Thank you for taking time to review and so happy you enjoyed our location and staff service. We look forward to seeing you hear again!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Apr 2019
Response from Marketing on May 3, 2019
Thank you for taking time to review our hotel. If there are specific issues, please let us know so we can address them with our staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 mins walk from the central area. Very large rooms with lovely traditional decor. Comfortable bed. Would be nice to have tea/coffee making facility or provide free morning coffee in lobby.
Stayed 2 nights in Feb 2019
Response from Atención al cliente. on Feb 24, 2019
Thank you for your visit, we hope to see you soon again. Best regards.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here 25 times. Not as wondeful as before. No hot water. Staff not as helpful.
Stayed 2 nights in Jan 2019
Response from Atención al cliente. on Feb 24, 2019
Thank you for your visit, we will work for improve our services. Best regards.

2/10 Terrible

ROLANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse service ever !
Worse hotel I ever stayed!

8/10 Good

Joyce A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, great view from our room and very friendly staff.

4/10 Poor

TK, Minneapolis, MN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, terrible hotel
The front desk doesn't speak a word of English so if your Spanish is not up to par you might want to reconsider staying here. There are no bellhops - you'll have to carry your own suitcases up a narrow, spiraling metal stairs. The rooms are large, the bed was decent. The water pressure in the bathroom was only a trickle. You certainly won't be taking many hot showers here.

10/10 Excellent

jim, ajijic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Had a wonderful experience here. The staff were excellent. The hotel is small and quaint in a beautiful setting. The central plaza was a 10 min. walk from town and close to restaurants.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely intimate hotel
Very clean and quiet small hotel. 10- 15 min walk from main square, but nice and quiet and had off street parking. No restaurant on site, but coffee right across the street and 5 min walk to nice restaurants for breakfast. Striking and unusual photos in lobby made me want to explore other area of Mexico

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very noisy ..poor facilities
The hotel is located in the main arterial road of SMA and the noise of vehicle traffic is very disturbing. The breakfast was included in the plan but they did not tell us that it is served in another hotel (Casa Linda) which is quite a walk from Los Agaves. Staff were cordial but facilities and amenities were severely lacking.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Thieves
They gave me a twin size bed and i pay for a king (they say that expedia make that mistake), and because they only have like 4 bedrooms they werent be able to fix that terrible mistake...terrible service actually i have to sleep in the sofa because me and my wife can not fit in the bed. They close the entrance doors and the pa4king gates during the night and take like 20 minutes to open it for me when i arrive like at 1 in the morning. Imagine knoking for 20 minutes outside with so much cold and very tired for walking all day. I just dont recomend you guys for nothing also dont have spece or restaurant ALSO I ASK EXPEDIA TO RESPOND FOR THAT TERRIBLE EXPERI3NCE

6/10 Okay

mona m, b.c.

Liked: Cleanliness, staff & service
Noisy little hotel but great location
All room doors face lobby. So can hear every guest talking and coming in and out. Booked a king bed room but got a double bed. Pillows are very flat so they did give us more pillows when asked. Location is great. Was it terrible..no.. but would go elsewhere as I like a little quiet and don't like to hear all the goings on in the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alison, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cute place to stay with a massive room
We only stayed one night (3 adults) but the room was massive so there was plenty of room for all if us. Facilities were basic, but it was a lovely Mexican style place. The room smelt of cigarette smoke which was my only concern and the windows open into the indoor courtyard so you couldn't really get any fresh air, but overall a good place to stay.

10/10 Excellent

Nelly López, Guanajuato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very practical location!
It was very nice. The staff is very friendly and helpful! 10 or less minutes walking from downtown. Nice restaurants around! Very good price-quality!the room very clean and nice. Wifi works perfect! There are not amenities but you wont miss them! There are many things to do in town!

10/10 Excellent

Greg, puerto vallarta mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy
the stay was pleasant enough centrally located thank you!

8/10 Good

Colleen Krushelinski

Liked: Cleanliness, property conditions & facilities, room comfort
My stay here was very brief but pleasant. The location of the hotel was great and the room very lovely.

6/10 Okay

Laura Bravo

Disliked: Staff & service, property conditions & facilities
Nothing extraordinary
The location is great and have a nice view. The service is poor and do not offer any boutique amenities. Rooms are clean but need more details.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and fell in love with the city. The hotel was close to the downtown square so we were able to walk to all the ammenities. The restaurants were excellent and we loved the atmosphere. We would like to return and do more sightseeing as we ran out of time.