Posted Jan 6, 2016 on Hotels
The hotel and grounds are well kept and quite stunning. The view of San Miguel from the grounds and dining area is amazing We had trouble with the wifi in the room, no bottled water, no coffee as advertised, no working TV remote control. Our room was cleaned at a minimum (new towels and soap), no dusting. The worst was the noise from other guests' dogs. They were barking all night. You can hear people walking. One of their staff climbed up on the roof of our room in the middle of the night, why?. We complained, but nothing was corrected. Breakfast was included and was very minimum, so be prepared for COLD eggs and fruit EVERY DAY. The location was fine for exploring the city. We walked to downtown, but the walk back up the hill was strenuous. The price was too high for a hotel at this standard. Staff don't speak English so there are problems with language also, but we managed somehow. We love the city and will probably return, but to a different hotel. Management needs to correct those problems.
Comment from Hotel Management
Mar 26, 2016 by Jorge Sandoval, Hotel Management
Dear Customer, thank you very much for your comment, I am left with the details of what we talked the day of check out and of course, that will give me great pleasure to give us another opportunity to change your personal impression about the details mentioned. I remain attentive and waiting to greet you again. And remember that we work to have satisfied customers in this new administration.