Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Los Angeles, CA

Excellent Hotel

Posted Jun 6, 2016
Pros: the staff is so professional, the room is the cleanest.
Cons: everything is good.
Location: the location is very good, easy access. near down town and the EXPO.
The Hotel is excellent, clean, convenient, staff is really professional.
Comment from Hotel Management
Jun 7, 2016 by eric bourdales, Hotel Management
Dear Mr. Marco We want to thank you for your business We appreciate very much all your comments made, we work hard to ensure the satisfaction to the majority of our guests. We strive to be the very best We hope to see you son once again Thanks Radisson Team Leon
4 out of 5
by A verified traveler from Ciudad de Mexico

pretty nice hotel at a very good price

Posted May 27, 2016
Pros: rooms, facilities, pool, location
Cons: provide coffee compatible with the cofeee machine
Location: León soccer stadium is walking distance
the hotel is nice and clean. my only problem was that at some hours the wifi becomes very slow. Also, the coffee machine in the room was not compatible with the coffee provided. But the rest of the installations were just great
Comment from Hotel Management
Jun 7, 2016 by eric bourdales, Hotel Management
Dear Arturo We thank you for your business and all the comments you share with us. We apology for the inconveniences caused to you due to the coffee machine. We have solved that situation for now Thanks very much and we definitly look forward to see you once again son Regards The Radisson Leon Team
5 out of 5
by A verified traveler from EDO MEXICO

Un fin de semana en León

Posted May 5, 2016
Pros: que esta en buen estado, moderno y confortable.
Cons: el estacionamiento ya que habia muebles viejos y dan mal aspecto
Location: El estadio de futbol esta muy cerca, los outles, el centro de la ciudad, centros comerciales, museos, hay muchas actividades para realizar en familia.
El hotel es muy comodo, las habitaciones son confortables, su personal es muy atento y amable, las instalaciones estan bien cuidadas, tiene entretenimiento para chicos y grandes, la temperatura de la alberca es buena y es muy agradable pasar un momento para relajarse ahi, a mi hijo le encanto la mesa de billar. Tuve la oportunidad de desayunar rico en el hotel, puedes hacer ejercicio el gimnasio esta en buenas condiciones, El hotel esta muy bien ubicado cerca del estadio, los outles, el centro de la ciudad, León es una buena opcion para un fin de semana, el clima es muy agradable y hay muchos lugares que visitar, el museo, el arco y todo esta a muy cerca. Cumplio mis espectativas.
Comment from Hotel Management
May 8, 2016 by eric bourdales, Hotel Management
Muy Estimado huésped Muchas gracias por sus comentarios y por describir a nuestro hotel, sus instalaciones como a nuestro servicio. Trabajamos para la mejora continua de nuestro producto y de nuestro servicio. Unas sinceras disculpas por los muebles almacenados en el estacionamiento. Acabamos de terminar la remodelación de nuestras instalaciones, no deben de tardar de desaparecer estos antiguos muebles. Por todo lo demás, gracias por describir quien somos y lo que hacemos. Nuestra razón de ser radica en nuestros huéspedes. Deseamos volver a verlo pronto cuando regrese a León Muy atentamente
5 out of 5
by A verified traveler from Dallas

Great location

Posted Apr 26, 2016
Pros: Price, location
Location: Poliforum
This is my second time at this hotel in Leon, you can Spend a lot more in near by hotel and get the same .
Comment from Hotel Management
Apr 28, 2016 by eric Bourdales, Hotel Management
Dear guest, We thank you for your business, we are trully thankful for sharing your experience, we hope to see you once again son when travelling to León best regards
3 out of 5
by A verified traveler from Redondo Beach, CA

Could be better

Posted Apr 19, 2016
Pros: The food and omelet chef were good and so was the service. The entertainment at the lobby bar was lovely. The fitness room was small but descent.
Cons: Your reception staff... Guest service skill are horrible and not flexible, despite the circumstances.
Location: Lots to do near by...
Went to funeral, arrived at 8am from airport. Inquired prior to arrival early check in, they said maybe. On day of, early check in was forbidden, even if you offer to pay for it. We took a nap in the parking lot. Reception staff is arrogant. Hotel is beautiful, clean, very quiet, the bell man was very helpful, nice gym, good restaurant service. Some of the room outlets were not working even with the room card inserted. The toilet flusher would get stuck. Drainage stench by the pool area.
Comment from Hotel Management
Apr 23, 2016 by eric Bourdales, Hotel Management
Dear Mrs. Claudia First of all, we feel sorry for the loss of the beloved person you came at the funeral. We have analyzed with lots of attention your comments regarding this past experience at our hotel. We really thank you for the good comment, and as well for the unfortunate situation you came thhrew with our reception staff. We apology for such situation. Unfortunately, there was not much we could offer you that morning at that specific momento as the hotel was full the night prior, Certainly we could have anyway anticipated it some how giving priority to earlier departure guest meanwhile you would have had your breakfast. We thank you for trusting in our service and product, we hope to see you once agains, we will make sure to provide with a much better experience in as well a better situation. thanks very much and looking forward to see you.
4 out of 5
by Jorge Armando

Posted Apr 16, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Eric Bourdales, Hotel Management
Estimado Sr. Jorge Armando Muchas gracias por su recién estancia con nosotros. Es un honor haberlo atendido, gracias por tomarse el tiempo de evaluar nuestro desempeño. Sus comentarios al igual que los de todos nuestros huéspedes es fundamental para nuestros programas de mejoras continuas muy atentamente,
4 out of 5
by A verified traveler from CDMX

Hotel confortable y bien ubicado

Posted Apr 8, 2016
Pros: La habitación
Cons: La zona de estar en la alberca y que pongan muebles de jardín
Location: Como ya he escrito está muy cómodo para llegar a la plaza del zapato y a los outlet de zapatos, cerca hay un súper Mercado y restaurantes
El hotel está bien ubicado para el outlet de zapatos y la plaza del zapato, muy cercano a restaurantes. Las habitaciones son muy confortables y el personal muy atento.
Comment from Hotel Management
Apr 16, 2016 by eric bourdales, Hotel Management
Estimada Srta. Rousse Muchas gracias por su recién estancia con nosotros. Es un honor haber contado con su presencia y leer que su experiencia con nosotros fue agradable. Hemos anotado su solicitud para poner más muebles de jardín a los que ya tenemos. Gracias por compartir con nosotros y deseamos volver a verla pronto cuando regrese a León Muy atentamente
5 out of 5
by Julia A from Distrito Federal

Muy buena experiencia

Posted Apr 7, 2016 on Hotels
Muy buena estancia, en general todo el personal es muy amable, sólo en recepción podrían ser un poco más atentos. Las habitaciones cómodas y silenciosas.
Comment from Hotel Management
Jun 18, 2016 by Eric Bourdales, Hotel Management
Estimada Srta. Julia Muchas gracias por su recién estancia con nosotros Es un honor haberla atendida, sus comentarios nos ayudan a seguir trabajando para la mejora continua a la cual estamos plenamente enfocados Gracias por la confianza que nos brindo. Deseamos volver a verla pronto cuando regrese a León Muy atentamente
5 out of 5
by A verified traveler

Posted Apr 7, 2016
Pros: It was a nice hotel, friendly staff, very clean & safe.
Cons: the pool didn't have a sections for the kiddies, it was mostly for older kids & adults
Was every pleased with everything about this hotel, the food was good. All the services were very satisfactory. I would definitely stay here again.
Comment from Hotel Management
Apr 7, 2016 by eric bourdales, Hotel Management
Dear guest, We thank you for your business, its an honor to have served you on your recent visit in León. We hope to see you once again son. Thanks to contribute to our success regards,
5 out of 5
by A verified traveler

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Eric Bourdales, Hotel Management
Apreciado huésped, Muchas gracias por su puntuación de 5 estrellas. Estamos muy agradecidos y lo esperamos de vuelta pronto muchas gracias