Ratings based on 305 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from santa fe nm

Perfect if you are in Leon for business

Posted Mar 16, 2017
Cons: the gym
Location: close to the poliforum perfect for business or family weekend.
Perfect for business traveler or family trip, clean , good tv in the room , good shower and bathroom , god breakfast , excellent and friendly service, quite , good bed , over all perfect. may be they can improve the gym . the pool is nice as well.
Comment from Hotel Management
Mar 16, 2017 by eric bourdales, Hotel Management
Dear Mrs Paula We thank you for your business We appreciate so much your comments We are comitted to quality and we will keep up the good work Our reason to be are our guests Thanks for your visit and we hope to see you once again soon when you travel back to León Regards Radisson Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Pleased

Posted Feb 17, 2017 on Orbitz
Pros: The super quiet room on the 4th floor and easy check in.
Cons: It's important to respect the pool hours and have a designated attendant.
Location: Location is quiet and easy access to downtown.
This facility is very clean and well maintained. Unfortunately during my stay the pools hours were not respected by other guests, pools closes at 8 pm and there was no personnel keeping an eye out....I had to call front desk at 10 pm on a Tuesday and report about shouting and excessive noise in pool...
Comment from Hotel Management
Feb 21, 2017 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear April We thank you for your business We are sorry for the noise caused by others guests using the instalation after normal operating hours. We will work harder to get better on this issue We thank you to share your concerns and we look forward to see you once again son when travelling to León Best Regards Radisson Team
5 out of 5
Recommended
for Everyone
by A verified traveler from california

excellent

Posted Feb 2, 2017
My stay was great, the hotel is very clean and comfortable! I would recommend it. Its close to the fair and malls! Over all, the hotel is worth staying!
Comment from Hotel Management
Feb 4, 2017 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear Mr. Alfonso We thank you for your business We are happy and proud to see your experience at Radisson responded to your expectations We hope to see you soon Regards. Radisson Team
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Super quiet

Posted Dec 10, 2016 on Orbitz
Loved my entire stay! Super quiet and great room service!
Comment from Hotel Management
Dec 13, 2016 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear Abril We thank you for your business It was great to read you enjoyed your stay at Radisson Poliforum Plaza León We hope to wee you once again son. Best wishes for 2017 and have a merry Christmas The Radisson Team
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Extremely quiet

Posted Dec 5, 2016 on Orbitz
Pros: Everything ! Great Restaraunt , awesome room service...quiet, clean and personnel was attentive and professional .
Cons: The phone service..during certain hours.
Great experience enjoyed the 4th floor stay and room service.
Comment from Hotel Management
Dec 9, 2016 by ebourdales@raqdissonpoliforumplaza.com, Hotel Management
Dear guest. We thanks you sincerley for your comments. We do really appreciate your feedback We work hard daily to ensure the best satisfaction levels to all our guests. We hope to wee ou son again, best wihes for this coming new year 2017, and a very happy hliday season Regards The Radisson Team
4 out of 5
by A verified traveler

Leon ~ 2 nites

Posted Nov 4, 2016 on Hotels
Stay at this location 2~3 times a year when visit Leon for the past 3 years. This hotel overall have continue to improve in every aspect of hospitality and i'm very happy with my stay every time. EXCEPTION, internet connection has improved yet still lacking the speed needed coming from United States as a business traveler. Seems like every time when i leave i always leave the same comment, " you guys should upgrade the internet service or better equipment".
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear guest We thank you for your business We are so proud to read you enjoyed your stay. We will keep up the good work and we will keep working on improvements due. We look forward to see you once again son when you travel back to Leon Best regards Radisson Poliforum Plaza Leon Team
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel but don't expect a shuttle service!

Posted Oct 20, 2016
I chose this hotel specifically because it said it had a shuttle service to the airport and I had an early flight out from Leon after I had been staying in San Miguel. When I inquired about availability for an early morning ride, I was told it was not available until 7am and also there would be a service charge for it. Other times of the day were also subject to availability. This is false advertising, so please don't expect a free shuttle at this hotel, take Uber. Other than that, the hotel was very nice, clean, modern and very comfortable.
Comment from Hotel Management
Oct 24, 2016 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear Mrs. KAren Thanks for yourt business We are sorry no one was ablr to give a solution to the shuttle service you expected. In fact all our shuttle were on service when you needed it. For your information and all our guests we want to let you know that when our own shuttle is not available, we offer for free Uber transportation Please take this for your next trip to Radisson when you plan to return to Leon. We thank you and we would like to apology for this inconveniences. Best regards Radisson Team
5 out of 5
by LUIS FELIPE

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Estimado Sr. Luis Felipe Muchas gracias por su recién estancia con nosotros Es un honor haberlo atendido y deseamos volver a verlo pronto cuando regrese a León Muy atentamente
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is perfect, very quiet

Posted Jul 29, 2016
Pros: It's located away from the Blvd., Very quiet the staff are very friendly
Cons: Have more Pesos at the front desk for exchange, it was impossible to do it in the city.
Location: Great location to mayor attractions and things to see, you could walk to the museum
It's was our first time in Leon, The staff was very friendly and helpful their directions and suggestions about the city were very good.
Comment from Hotel Management
Aug 24, 2016 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear guest we thank you for your business. We look forward to receive you once again soon when you travel back to León Best regards Radisson Poliforum Plaza León Team
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, CA

Excellent Hotel

Posted Jun 6, 2016
Pros: the staff is so professional, the room is the cleanest.
Cons: everything is good.
Location: the location is very good, easy access. near down town and the EXPO.
The Hotel is excellent, clean, convenient, staff is really professional.
Comment from Hotel Management
Jun 7, 2016 by eric bourdales, Hotel Management
Dear Mr. Marco We want to thank you for your business We appreciate very much all your comments made, we work hard to ensure the satisfaction to the majority of our guests. We strive to be the very best We hope to see you son once again Thanks Radisson Team Leon