Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dallas

Great location

Posted Apr 26, 2016
Pros: Price, location
Location: Poliforum
This is my second time at this hotel in Leon, you can Spend a lot more in near by hotel and get the same .
Comment from Hotel Management
Apr 28, 2016 by eric Bourdales, Hotel Management
Dear guest, We thank you for your business, we are trully thankful for sharing your experience, we hope to see you once again son when travelling to León best regards
3 out of 5
by A verified traveler from Redondo Beach, CA

Could be better

Posted Apr 19, 2016
Pros: The food and omelet chef were good and so was the service. The entertainment at the lobby bar was lovely. The fitness room was small but descent.
Cons: Your reception staff... Guest service skill are horrible and not flexible, despite the circumstances.
Location: Lots to do near by...
Went to funeral, arrived at 8am from airport. Inquired prior to arrival early check in, they said maybe. On day of, early check in was forbidden, even if you offer to pay for it. We took a nap in the parking lot. Reception staff is arrogant. Hotel is beautiful, clean, very quiet, the bell man was very helpful, nice gym, good restaurant service. Some of the room outlets were not working even with the room card inserted. The toilet flusher would get stuck. Drainage stench by the pool area.
Comment from Hotel Management
Apr 23, 2016 by eric Bourdales, Hotel Management
Dear Mrs. Claudia First of all, we feel sorry for the loss of the beloved person you came at the funeral. We have analyzed with lots of attention your comments regarding this past experience at our hotel. We really thank you for the good comment, and as well for the unfortunate situation you came thhrew with our reception staff. We apology for such situation. Unfortunately, there was not much we could offer you that morning at that specific momento as the hotel was full the night prior, Certainly we could have anyway anticipated it some how giving priority to earlier departure guest meanwhile you would have had your breakfast. We thank you for trusting in our service and product, we hope to see you once agains, we will make sure to provide with a much better experience in as well a better situation. thanks very much and looking forward to see you.
4 out of 5
by A verified traveler from CDMX

Hotel confortable y bien ubicado

Posted Apr 8, 2016
Pros: La habitación
Cons: La zona de estar en la alberca y que pongan muebles de jardín
Location: Como ya he escrito está muy cómodo para llegar a la plaza del zapato y a los outlet de zapatos, cerca hay un súper Mercado y restaurantes
El hotel está bien ubicado para el outlet de zapatos y la plaza del zapato, muy cercano a restaurantes. Las habitaciones son muy confortables y el personal muy atento.
Comment from Hotel Management
Apr 16, 2016 by eric bourdales, Hotel Management
Estimada Srta. Rousse Muchas gracias por su recién estancia con nosotros. Es un honor haber contado con su presencia y leer que su experiencia con nosotros fue agradable. Hemos anotado su solicitud para poner más muebles de jardín a los que ya tenemos. Gracias por compartir con nosotros y deseamos volver a verla pronto cuando regrese a León Muy atentamente
5 out of 5
by A verified traveler

Posted Apr 7, 2016
Pros: It was a nice hotel, friendly staff, very clean & safe.
Cons: the pool didn't have a sections for the kiddies, it was mostly for older kids & adults
Was every pleased with everything about this hotel, the food was good. All the services were very satisfactory. I would definitely stay here again.
Comment from Hotel Management
Apr 7, 2016 by eric bourdales, Hotel Management
Dear guest, We thank you for your business, its an honor to have served you on your recent visit in León. We hope to see you once again son. Thanks to contribute to our success regards,
5 out of 5
by A verified traveler from New York

Nice hotel close to outlets and stadium

Posted Feb 28, 2016
I ilke the pool, the gym and the bed. The wifi is excellent.
Comment from Hotel Management
Mar 1, 2016 by eric bourdales, Hotel Management
Dear Mr Luis thanks for your business, we do really appreciate your comments Hoping to see you once again very son Best regards
5 out of 5
by A verified traveler

Very clean and quite

Posted Feb 18, 2016
A very happy stay and very relaxing tim close to everything yet away from noise
Comment from Hotel Management
Feb 26, 2016 by eric bourdales, Hotel Management
Dear guest thanks very much for your business We look forward to receive you once again son Best regards
5 out of 5
by A verified traveler from Chicago, IL

Great hotel located near restaurants and shops

Posted Feb 11, 2016
Pros: I was pleasantly happy with the maintenance of the hotel it is well kept. The service was outstanding.
Cons: The only thing I would improve would be their gym it is a little outdated.
Location: The location is near a main boulevard that offers many restaurants and shops to enjoy. It is near many points of interest and public transportation.
I was surprisingly shocked of the great experienced we had. The staff is very kind and always willing to go beyond their duties to make sure you are comfortable. The room itself was very clean and well maintained. The only thing I noticed compared to other hotels we have stayed in the are was the bathroom size. Which to us was not a deal breaker since you are practically not in your room 80% of the time. The location of the hotel has access to many great restaurants and shops that are walking distance. The hotel restaurant offered a menu with variety and the food was delicious. It has a great pool, gym, parking lot, and kids area. I would definitely stay at this hotel the next time I am in town and would recommend it to family and friends.
Comment from Hotel Management
Feb 26, 2016 by eric bourdales, Hotel Management
Dear guest We are really pleased to read your review. We have shared it with all our staff as we comunly do it. We work hard and dedicated, our reason to be is our guests. e want to thank youy for your business and we look forward to recieve you once again soon when you plan to travel back to Leon Best regards
5 out of 5
by A verified traveler

Muy buena opción de hotel en Leon

Posted Feb 8, 2016
Hotel moderno, con muy buena ubicación, excelente trato del personal, en buen estado y creo es una buena relación calidad-precio, muy recomendable.
Comment from Hotel Management
Feb 27, 2016 by eric bourdales, Hotel Management
Estimado Sr. Alejandro Muchas gracias por su recién estancia con nosotros Es un honor haberlo hospedado, deseamos volver a verlo pronto cuando regrese a León Muy atentamente
4 out of 5
by A verified traveler from morelos

Confortable

Posted Feb 6, 2016
Un lugar agradable limpio, sobre todo la comodidad de las habitaciones, la comida le falta sazón, el buffete le falta variedad de platillos
Comment from Hotel Management
Feb 27, 2016 by eric bourdales, Hotel Management
Estimado Huésped Muchas gracias por su recién estancia con nosotros Es un honor haber contado con su presencia y poder leer acerca de su experiencia Seguiremos trabajando para la mejora continua de nuestro producto y de nuestro servicio. Muy atentamente
5 out of 5
by A verified traveler

Posted Feb 2, 2016 on Hotels
A couples getaway to visit friends gathering for a reunion. Room was perfect to relax but also to entertain friends.
Comment from Hotel Management
Apr 30, 2016 by Eric Bourdales, Hotel Management
Thanks very much for your business its an honor to have counted you as part of our guests we hope to see you once again soon best regards