Ratings based on 291 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

excellent

Posted Feb 2, 2017
My stay was great, the hotel is very clean and comfortable! I would recommend it. Its close to the fair and malls! Over all, the hotel is worth staying!
Comment from Hotel Management
Feb 4, 2017 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear Mr. Alfonso We thank you for your business We are happy and proud to see your experience at Radisson responded to your expectations We hope to see you soon Regards. Radisson Team
4 out of 5
by A verified traveler

Leon ~ 2 nites

Posted Nov 4, 2016 on Hotels
Stay at this location 2~3 times a year when visit Leon for the past 3 years. This hotel overall have continue to improve in every aspect of hospitality and i'm very happy with my stay every time. EXCEPTION, internet connection has improved yet still lacking the speed needed coming from United States as a business traveler. Seems like every time when i leave i always leave the same comment, " you guys should upgrade the internet service or better equipment".
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear guest We thank you for your business We are so proud to read you enjoyed your stay. We will keep up the good work and we will keep working on improvements due. We look forward to see you once again son when you travel back to Leon Best regards Radisson Poliforum Plaza Leon Team
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel but don't expect a shuttle service!

Posted Oct 20, 2016
I chose this hotel specifically because it said it had a shuttle service to the airport and I had an early flight out from Leon after I had been staying in San Miguel. When I inquired about availability for an early morning ride, I was told it was not available until 7am and also there would be a service charge for it. Other times of the day were also subject to availability. This is false advertising, so please don't expect a free shuttle at this hotel, take Uber. Other than that, the hotel was very nice, clean, modern and very comfortable.
Comment from Hotel Management
Oct 24, 2016 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear Mrs. KAren Thanks for yourt business We are sorry no one was ablr to give a solution to the shuttle service you expected. In fact all our shuttle were on service when you needed it. For your information and all our guests we want to let you know that when our own shuttle is not available, we offer for free Uber transportation Please take this for your next trip to Radisson when you plan to return to Leon. We thank you and we would like to apology for this inconveniences. Best regards Radisson Team
5 out of 5
by LUIS FELIPE

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Estimado Sr. Luis Felipe Muchas gracias por su recién estancia con nosotros Es un honor haberlo atendido y deseamos volver a verlo pronto cuando regrese a León Muy atentamente
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is perfect, very quiet

Posted Jul 29, 2016
Pros: It's located away from the Blvd., Very quiet the staff are very friendly
Cons: Have more Pesos at the front desk for exchange, it was impossible to do it in the city.
Location: Great location to mayor attractions and things to see, you could walk to the museum
It's was our first time in Leon, The staff was very friendly and helpful their directions and suggestions about the city were very good.
Comment from Hotel Management
Aug 24, 2016 by ebourdales@radissonpoliforumplaza.com, Hotel Management
Dear guest we thank you for your business. We look forward to receive you once again soon when you travel back to León Best regards Radisson Poliforum Plaza León Team
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, CA

Excellent Hotel

Posted Jun 6, 2016
Pros: the staff is so professional, the room is the cleanest.
Cons: everything is good.
Location: the location is very good, easy access. near down town and the EXPO.
The Hotel is excellent, clean, convenient, staff is really professional.
Comment from Hotel Management
Jun 7, 2016 by eric bourdales, Hotel Management
Dear Mr. Marco We want to thank you for your business We appreciate very much all your comments made, we work hard to ensure the satisfaction to the majority of our guests. We strive to be the very best We hope to see you son once again Thanks Radisson Team Leon
4 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de Mexico

pretty nice hotel at a very good price

Posted May 27, 2016
Pros: rooms, facilities, pool, location
Cons: provide coffee compatible with the cofeee machine
Location: León soccer stadium is walking distance
the hotel is nice and clean. my only problem was that at some hours the wifi becomes very slow. Also, the coffee machine in the room was not compatible with the coffee provided. But the rest of the installations were just great
Comment from Hotel Management
Jun 7, 2016 by eric bourdales, Hotel Management
Dear Arturo We thank you for your business and all the comments you share with us. We apology for the inconveniences caused to you due to the coffee machine. We have solved that situation for now Thanks very much and we definitly look forward to see you once again son Regards The Radisson Leon Team
5 out of 5
by Clara

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Apr 29, 2016 by Eric Bourdales, Hotel Management
Estimada Srta. Clara Muchas gracias por su evaluación cinco estrellas es un honor haberla alojada con nosotros, deseamos volver a verla pronto cuando regrese a León muy atentamente
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great location

Posted Apr 26, 2016
Pros: Price, location
Location: Poliforum
This is my second time at this hotel in Leon, you can Spend a lot more in near by hotel and get the same .
Comment from Hotel Management
Apr 28, 2016 by eric Bourdales, Hotel Management
Dear guest, We thank you for your business, we are trully thankful for sharing your experience, we hope to see you once again son when travelling to León best regards
3 out of 5
by A verified traveler from Redondo Beach, CA

Could be better

Posted Apr 19, 2016
Pros: The food and omelet chef were good and so was the service. The entertainment at the lobby bar was lovely. The fitness room was small but descent.
Cons: Your reception staff... Guest service skill are horrible and not flexible, despite the circumstances.
Location: Lots to do near by...
Went to funeral, arrived at 8am from airport. Inquired prior to arrival early check in, they said maybe. On day of, early check in was forbidden, even if you offer to pay for it. We took a nap in the parking lot. Reception staff is arrogant. Hotel is beautiful, clean, very quiet, the bell man was very helpful, nice gym, good restaurant service. Some of the room outlets were not working even with the room card inserted. The toilet flusher would get stuck. Drainage stench by the pool area.
Comment from Hotel Management
Apr 23, 2016 by eric Bourdales, Hotel Management
Dear Mrs. Claudia First of all, we feel sorry for the loss of the beloved person you came at the funeral. We have analyzed with lots of attention your comments regarding this past experience at our hotel. We really thank you for the good comment, and as well for the unfortunate situation you came thhrew with our reception staff. We apology for such situation. Unfortunately, there was not much we could offer you that morning at that specific momento as the hotel was full the night prior, Certainly we could have anyway anticipated it some how giving priority to earlier departure guest meanwhile you would have had your breakfast. We thank you for trusting in our service and product, we hope to see you once agains, we will make sure to provide with a much better experience in as well a better situation. thanks very much and looking forward to see you.