Ratings based on 127 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Mexico City, Mexico

nice hotel disgracefull staff

Posted Mar 21, 2017
Didn't have hot water even after complaining several times. At checkout I complained and didn't even receive a apology....
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahrain

Excellent in all aspects

Posted Mar 3, 2017
Pros: Everything, location, style, decor, and service.
Cons: Keep up the same high standard. Nothing
Congrats to the leadership of this hotel for creating such an amazing and strong team. Everyone we were in contact with were exceptional in their service , help, and dedication, not to mention in their ward welcome. Rosewood San Miguel Allende ranks as one of the best hotel experiences I had. The concierge staff were extremely helpful and did the almost to make of stay enjoyable.
Comment from Hotel Management
Mar 7, 2017 by Alfredo Renteria, Managing Director, Hotel Management
Dear Basim, Thank you for taking the time to share your kind comments with us. We are happy that you enjoyed everything and that this was one of your best hotel experiences. Come back soon so we can pamper you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from RGV

Rosewood is the best place in San Miguel

Posted Mar 1, 2017
Good location excellent staff service food on the rooftop bar was excellent, room service is also excellent, Sunday brunch is a must , restaurant 1826 is ok
Comment from Hotel Management
Mar 7, 2017 by Alfredo Renteria, Managing Director, Hotel Management
Dear tvela, Thank you for sharing your comments about your recent stay with us. I hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicagoland

50th Birthday Vacation

Posted Feb 3, 2017
Pros: Amazing decor with high-end artwork, sculptures throughout the property.
Cons: Nothing needs improvement.
Location: We liked a place down the street called Cafe Rama. We ate breakfast there twice.
This was my first time to San Miguel de Allende. Since it was my husband's 50th, we decided to splurge and stay at Rosewood. Glad we did because everything was magical. My husband said it was the best hotel he'd ever stayed in, and we've been to some nice ones. We swam in the pool, used the hot tub, ate at the main restaurant and had tapas/drinks at the rooftop bar. Place was awesome. Wish I was there again right now.
Comment from Hotel Management
Feb 8, 2017 by Alfredo Renteria, Managing Director, Hotel Management
Dear Kim, thank you for writing such a positive review about your stay with us. We are very happy that your husband enjoyed his special day! Come back soon!
1 out of 5
by A verified traveler from Montecito

Really nice hotel, really bad management!!!

Posted Jan 19, 2017
Pros: Nice amenities and great space
Cons: Authentic charm, really nice but very corporate feeling for the location. Customer relations and honesty!
Location: Relatively close to the center and the only choice with space.
I booked on Expedia and that was easy as always and was happy with the stay until after my departure. I received an additional $600 charge to my card. This was not for any room service or other incidentals so I called the hotel to see why the extra charge and they stated that is was because I booked through Expedia. Unbelievable, bad form Rosewood!!! There are many choices for high end hotels, from now on I will choose one of the others.
Comment from Hotel Management
Jan 27, 2017 by Managing Director, Rosewood San Miguel de Allende, Hotel Management
Dear Chase, I would like to thank you for taking the time to write your comments about your stay. I want to apologize for any misunderstanding occurred during your stay with us. I have discussed this situation with our managerial team and I know you didn´t like to be charged for the night you couldn't enjoy with us but unfortunately we weren't able to remove the charge as the reservation and all it´s changes/cancelations have to be done through Expedia. Please let me know if I can explain further.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City, Mexico

Amazing - One night stay in San Miguel

Posted Dec 26, 2016
Beautiful property. Friendly and courteous staff. Rooftop restaurant has a gorgeous view. All around a great experience for me and my girlfriend.
Comment from Hotel Management
Dec 27, 2016 by Alfredo Renteria, Hotel Management
Dear Dale Carlos, Thank you for your visit and for sharing your thoughts about it. We are happy that you and your girlfriend could enjoy your time here. Hopefully you can come back for a longer stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Visiting San Miguel de Allende

Posted Dec 23, 2016
We're very happy with our stay at Rosewood! Our room was great, staff was very friendly. Food was great....you've got to visit the restaurant/bar on the roof top....great views and the food and drinks are excellent. We would highly recommend this hotel to anyone, you will not regret it.
Comment from Hotel Management
Dec 27, 2016 by Alfredo Renteria, Hotel Management
Dear baldemar, Thank you for writing your comments about your recent stay. We are happy that you enjoyed everything and thank you for recommending us. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Excellent hotel

Posted Dec 21, 2016 on CheapTickets
Great service, their restaurant has very good food and the grounds are beautiful.
Comment from Hotel Management
Dec 27, 2016 by Alfredo Renteria, Hotel Management
Dear Janet, thank you for taking the time to write your thoughts about our restaurant. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice luxurious hotel with great amenities

Posted Dec 18, 2016
Pros: Loved the view of the balcony and design of the room. The housekeeping was excellent! The heated pools were awesome!
Cons: The hotel was a bit pricey but was worth it.
Location: Walking distance to local shops and restaurants. La Posadita restaurant and Parrocquia San Miguel Arcangel.
Staff was very courteous and informative. Hotel was beautiful and in a great location. Rooms were very spacious and clean. Would definitely recommend this hotel!
Comment from Hotel Management
Dec 27, 2016 by Alfredo Renteria, Hotel Management
Dear Guest, We are happy that you enjoyed your stay with us and that you liked the room, pools and the housekeeping service. Hopefully we can welcome you back in the near future.
5 out of 5
by A verified traveler

Best in the area

Posted Dec 14, 2016 on Hotels
What a gem. The staff at Rosewood was awesome. The grounds are beautiful. Will definitely be back.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments. Come back soon!