Ratings based on 22 Verified Reviews

4.0 out of 5
82% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Close to downtown

Posted Aug 31, 2015
Pros: Its close to the downtown área. Easy to walk down the road and be in the centre.
Very nice, very quiet. Staff is very friendly. Also plus is that they have a parking space. No need for a car anymore after checking in. The rooms upstairs are very nice, especially in the back # 5 and # 6, with a nice view.
Comment from Hotel Management
Sep 11, 2015 by Guillermo, Hotel Management
Hola! Thank you for your review, Suites Santo Domingo is your house in San Miguel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful colonial hacienda

Posted Aug 30, 2015
Pros: Everything!
This is a lovely hotel in an old Mexican home with old tile and beautiful center patio with fountain and outside landscaping with bouganvilla. The suites are charming with the tile and bright with windows. Furnished kitchens are wonderful. Rooms are on upstairs terrace with to die for view of the garden and city. I loved this hotel! My idea of the perfect place to stay in Mexico. On the edge of the Centro, so walking distance to everywhere in town, but very quiet.
Comment from Hotel Management
Sep 11, 2015 by Guillermo, Hotel Management
Thank you for your coments, we are very happy to know that you had a nice stay with us, please come back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Great place to stay

Posted Dec 24, 2014
Pros: location, room and woner
Location: Short walk to center of town
Large room with great amenities. Has parking and friendly helpful owner. Nice views and grounds. Nice place to stay for many nights because the room was a suite
Comment from Hotel Management
Jul 4, 2015 by Guillermo, Hotel Management
Thank you for your comment. We hope you can visit us in the near future. We are working to make the place better every day.
5 out of 5
Recommended
for Everyone
by Jessica from Melbourne, Australia

Beautiful and homely

Posted Feb 3, 2014
Pros: Homely feel, good staff, great facilities, on site parking.
Cons: Language barrier was difficult but fair.
Location: Close to town, shopping, bus stop, bars, restaurants.
This is a small house with private backyard and rooftop seating. The house has a fireplace, full cooking facilities, good bathroom with shower over bath and large comfy bed. The staff don't speak English but were wonderfully helpful despite the language barrier. On site parking and short walk to the centre of town. Highly recommended!!
Comment from Hotel Management
Jan 3, 2015 by Guillermo, Hotel Management
Thank you for your note. We loved having you at our place and looking in to the future to provide the best service.
1 out of 5
by A verified traveler

Will not return there

Posted Jan 1, 2014
Pros: Nothing.
Cons: Staff customer service, heating, hot water, cleanliness, communication.
Location: Location was all the way up a hill with stone streets, so you need sneakers. Nearby: great restaurants, beautiful churches, other hotels with bars.
We arrived there and none of the staff spoke even a word or English. Luckily, I speak ok Spanish so I was able to communicate. Our electricity was out in our room and the staff was content to let it stay out indefinitely. I had to ask if they knew where the circuit breaker was, and flip the switch myself, in order to get the electricity to work in my room. It was also freezing. There was no heat, only one small fireplace in the foyer of the suite - no fireplace in the bedroom. We had to pay for logs for a fire, which didn't even heat the foyer, let alone the bedroom. The water in the bathroom sink did not go down so the bathroom sink was filled with water and we could not use it. The shower barely got hot. The kitchen sink water was cold water only. Several of the windows were permanently painted open, so there was no way to close them and try to get the suite warmer. Very disappointed.
3 out of 5
by Kevin from Puerto Escondido, Mexico

Could have been better

Posted Oct 9, 2012
Pros: Receptionist Xochitl made us feel very welome and was very helpful
Cons: Being checked into a suite with 2 individual beds after booking a "luxury suite" with a single large bed.
Location: You'll need to be fit to climb the hill back to the hotel.
We checked in late (9pm) and the male receptionist greeted us in the street by our taxi then led us to our room. It was a suite with two smaller individual beds despite my request for a suite with a large bed for my wife, baby and I. The suite was also not the "luxury suite" that I'd reserved. After explaining the issue, the receptionist talked with the hotel owner and arranged a switch to a suite of the specification we'd actually booked, with a larger bed. This was a disappointing experience after a very tiring journey. The suites are generous in size and the free wifi internet worked well for downloads but upload speeds were not great (think Google+ Hangouts and Skype calls). The location of the hotel is ok. A 15 minute walk down a narrow cobbled street takes you to the historic center of town. The suites include small kitchens, so there's the opportunity to prepare your own food. The hotel itself offered no food - not even breakfast - but rooms do include coffee machines with complimentary water and coffee (actually rather good), so we ate leftover pizza from the night before, then headed out in search of local cafes. In retrospect, I wish I had paid a little more to stay at a more modern hotel more centrally located.
4 out of 5
Recommended
for Everyone
by A verified traveler

Todo lo que sirve!

Posted Dec 28, 2016
Pros: Mucho
Cons: Modernizar un poco las suites.
Cerca del centro, apartamentitos equipados, terraza, vista, buen precio, tranquilos, estacionamiento, todas las comodidades aun si no lujosas. Mi hotel favorito en SMA.
5 out of 5
Recommended
for Everyone
by A verified traveler from Zapopan Jal

Hotel agradable , zona muy tranquila

Posted Dec 15, 2016
Excelente atención, instalaciones muy acogedoras , bien ubicado y cuenta con estacionamiento . El personal muy atento y honestos se me olvido un iPad y me lo mandaron a mi domicilio.
2 out of 5
by A verified traveler

Posted Nov 15, 2016
No me gusto, el cuarto limpio , el baño también, pero se me hace que el precio es muy alto para lo que es
Comment from Hotel Management
Nov 25, 2016 by Guillermo, Hotel Management
Muchas gracias por sus comentarios, mismos que son muy importantes para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gualdajara

Posted Oct 10, 2016
Excelente atención del personal, instalaciones en buenas condiciones y cómodas. Muy recomendable.
Comment from Hotel Management
Oct 31, 2016 by Guillermo, Hotel Management
Muchas gracias, esta es su casa.