Ratings based on 420 Verified Reviews

3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Poor service

Posted Mar 23, 2017
I requested a shuttle ride to the airport at 6:30 am so I could be 2 hours early for my flight. I was still standing at the desk at 7 am with no sign of the shuttle. I requested they call a taxi and arrange to pay for it. They did nothing. I eventually had to ask another guest to provide me with transportation. Terrible experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

VERY convenient to BJX airport.

Posted Mar 17, 2017
Cons: Food options in hotel and nearby are very limited. If you like pizza and beer there's a pizzeria next door. Also a Subway.
Location: Nothing there but the airport (BJX).
Very good accomodations *for Mexico*. We used it both coming and going from the San Miguel de Allende / Atotonilco / Guanajuato / Leon area. Excellent desk staff who all adequate English and one was fluent. We'd stay there again for the same purpose. There's really no other reason to stay there except the airport.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Mar 15, 2017
Only thing not good about room was bathroom door smashed my finger almost broke it need some other type of style for bathroom door
3 out of 5
by A verified traveler from Seattle

Close to Airport, nada mas.

Posted Mar 2, 2017
Pros: Close to airport.
Cons: Lighting and communication. Provide an email or texting ability.
Location: Nothing nearby. Only the airport.
Hard to contact by phone to tell them I would be late. On arriving at the airport, I tried to call to see about the shuttle: no answer. I had to pay $14 to take a taxi about 1/4 mile, literally across the street from the airport. Cold blue compact florescent lighting didn't help the ambiance. Worthless alarm/radio in room couldn't be set to the correct time. Staff did try to be helpful. Breakfast was included and was way above average. Better than camping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Staff was extremely helpful and willing to serve. Always greeted us with a smile. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Close to Airport

Posted Feb 24, 2017
Pros: The staff was super friendly and helped my father and I with our bags and provided a free shuttle to the airport.
Cons: We ate dinner at the hotel and that wasn't very good. Plus, it the bill was expensive. There are other restaurants nearby at reasonable prices.
Location: The hotel is near the airport, but not near shopping or museums. We were there for the flight the next day.
Had a nice stay! It is very close to the airport, but no noise from the planes. Nice room and helpful staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bussines hotel near to the Airport.

Posted Feb 10, 2017
People are so good, the hotel room are ok for bussines travelers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to fly from Leon MX

Posted Jan 10, 2017
Pros: Proximity to the airport, good service, and it is comfortable.
Cons: Noise isolation. I could hear a lot of trucks passing in the highway and the airport
Location: There is not a lot of things close except the airport. But there are a few shops behind the hotel.
Overall this is a great deal. The Leon (Bajio) Airport is less than 5 minutes from the hotel, so since we had a very early international flight (7:00 a.m.) , we decided to stay here for the night. They have free shuttle service which is very convenient. They offer coffee and cookies all day in the lobby and also have a small restaurant which we did not try because it was late when we arrived. I only gave 4 stars because due to the proximity to the airport/highway, if you are a light sleeper like I am, you will hear planes landing and trucks passing.
Comment from Hotel Management
Feb 8, 2017 by Gerente General, Hotel Management
Dear guest I appreciate your comments, it is a pleasure to serve you and to know that we have covered with your travel expectations. We hope to return soon to your home Wyndham Garden Silao Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jan 5, 2017
Hotel is clean and staff are welcoming. I would definitely stay there again.
Comment from Hotel Management
Feb 8, 2017 by Gerente General, Hotel Management
Dear guest I appreciate your comments, it is a pleasure to serve you and to know that we have covered with your travel expectations. We hope to return soon to your home Wyndham Garden Silao Airport
1 out of 5
by A verified traveler from Houston, TX

Yikes

Posted Jan 5, 2017
Pros: Nothing
Cons: Wall paint, decoration. A good exhaust system for the kitchen
Location: It is across from the airport, but there is no direct road to the airport. Taxis and vans have to make a long trip to make a uturn.
Let's begin with the horrible smell coming from the kitchen that pervades the whole hotel all the way to the third floor! Very small rooms painted black, with chipped walls and ugly art decoration. Breakfast offerings include tepid coffee, and plates that were outside the whole night with no covers. We will not be back.
Comment from Hotel Management
Feb 8, 2017 by Gerente General, Hotel Management
Dear guest I appreciate your comments to us are very important. I apologize for the inconvenience during your stay, we will be working to improve our service. Share your comment with our design department for the designs. We hope to return and give me the opportunity to transform your experience. It is a pleasure to serve you.