Indoor pool, outdoor pool

Reviews of Country Garden Holiday Resorts

4 out of 5
Country Garden Holiday Resorts
Inside Country Garden, Bijiang Bridge, Beijiao Town, Shunde Area, Guangzhou, Guangdong

Reviews

6.6
Rating 10 - Excellent. 4 out of 42 reviews" "
Rating 8 - Good. 14 out of 42 reviews" "
Rating 6 - Okay. 14 out of 42 reviews" "
Rating 4 - Poor. 7 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Winnie, Framingham

Traveled with family
When we checked in, they couldn’t find our reservation record which we paid in advance to Expedia. we booked a lower rate room with no breakfast and have to pay at the spot (US$60 cheaper than what we paid to Expedia). When we checked out, they refunded us what we paid to them but not the amount that we paid to Expedia since they already received the payment from Expedia.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel with beautiful landscaping
Stayed 1 night in Dec 2018
Response from Cécile Zhou on Jan 3, 2019
Thank you for your comments and your score! We'd love to see you again in Country Garden Holiday Resorts and provide you more unforgettable experiences ^_^ !

8/10 Good

SHNEOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from Cécile Zhou on Nov 13, 2018
Thank you for your comment Mr. SHNEOR! We hope to see you again in Country Garden Holiday Resorts in Foshan

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self-Contained and luxurious but not a lot around
The hotel has lots of wonderful features - including spacious rooms, kettle and refrigerator, premium bedding and cable channels. The service was friendly and very attentive. The facilities themselves are wonderful, with a gym, bowling alley, arcade, and even a salon. The hotel is within a gated community, Country Garden, so there was not a lot locally to enjoy.
Response from Hotel Manager on Apr 12, 2018
Dear guest. Thank you for your compliments on our service and facilities, the hotel is located in the community, the quiet environment is the best choice for your leisure. Our Chinese restaurant is famous for Shunde cuisine, I wonder if you have tasted it. The hotel also has an oversized outdoor pool. We will improve on your questions, thank you for your comments and look forward to your return

8/10 Good

David

Liked: Cleanliness, room comfort
A good choice of a hotel for the country area
The stay was good. The buffet was good with a good variety. Would like to see renovations done for areas that are wirn down. Always nice to stay here
Stayed 6 nights in Oct 2017

6/10 Okay

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Daniel, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Of My Life
To say this was the worst experience of my life is a true understatement. Out dated, dirty hotel, rude non english speaking staff, disgusting food served not to menu description, messed up billing (paid online through hotels.com and then charged again on CC, and had to explain!), and to make it worse arrived at 2am and there was a cockroach in my bed. Honestly, avoid at all costs!

6/10 Okay

Michael Kan, Sheung Wan

Liked: Staff & service, room comfort
Decent Hotel but Too Remote from the Main Road
I think this is one of my shortest review because there are nothing to say about this hotel. This hotel is too far away from the main road. Even though we had car, we had to drive about 10 mins from the main gate to the main building of this hotel. The whole structure is getting old, lack of maintenance is observed. I stay in a room on the 1st floor, which mainland state "2/F". The room is roomy but the carpet getting old. Room lights are not enough. Bathroom is roomy as well. Room amenities are enough, not too much, not too less. They are a relaxing swimming pool which is clean and decent. Restaurants are nearby. Western food is not too good. I only can say it is Chinese style western dishes. Nothing more can say about this hotel because they really don't have much to be introduced.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

chris, Australia - NSW - Coffs Harbour

Liked: Property conditions & facilities
Facilities: Outstanding; Value: Reasonable; Service: Inoffensive; Cleanliness: Hygienic , Neat; pool and gardens are good

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island of tranquility
Regrettably only stayed one night and not enough time to explore but the hotel and facilities are excellent.Of special note is the breakfast consisting of chinese and western delicacies catering to even the fussiest taste.

2/10 Terrible

Zarko, Seattle, WA

Disliked: Property conditions & facilities, room comfort
Very hard beds
I do travel a lot and I have been all over the world but I have never slept on a harder bed. If you sleep on the floor or the bed the comfort is the same. Not able to sleep the first night and after complainig they put a 1" foam pad. I do not know if they use 2 boxsprings on top of each other or what but this by far was the most uncomfortable bed I ever slept in. The hotel is far away from everything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Club style hotel within Country Garden
We stayed two nights at the hotel. The staff were very flexible and friendly. The bed in the Deluxe room is huge - bigger than a King size and fit three of my friends on it comfortably. The hotel is located within the huge residential estate of Country Garden, so its a little hard to find and buses don't go there from the ferry port terminal of Lian Hua Shan - you have to take a bus to downtown then a RMB 40 taxi. The place is good though, relaxing, and rooms are fine. Bathroom is clean and generally quite good. I usually stay at the intercontinental when I travel, and this place would be a solid 4 star hotel on an international standard.

6/10 Okay

Halid, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The in Pan yu
Good for Holidays, but if you want to go to city center need 20 minits by taxi.

8/10 Good

Toufic

Liked: Staff & service
This is a great hotel/resort.
This is a great hotel/resort. It's only drawback is that it is fat away from downtown and fairs. Taxi can run you 150-200 RMB

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
以後不會住碧桂園
我們一行人2:30到達酒店, 竟然要待到5點才完成兩間房間的清潔程序和進房, 嚴重阻礙我們的行程 客房冷氣完全不足夠, 即使晚間開到最低溫度也會流汗 沒有隔音的房間, 可以清楚聽見隔壁的對話內容 電力供應不足, 我的電話要充上8小時才完成由30%開始的充電
Stayed 1 night in Aug 2019

6/10 Okay

Shu Leung

Liked: Room comfort
Disliked: Property conditions & facilities
入住兩晚,浪費了三天假期!
地點偏僻,若非朋友有車接送,跟本不能去任何地方。附近的食店不多,玩樂設施缺乏。早餐更不用說,國內三星標準,只吃了一天,因為找不到理由吃第二天。
Stayed 2 nights in Jun 2019

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Cécile Zhou on Nov 13, 2018
Thank you for your comment!! We all hope to see you again in Country Garden Holiday Resorts in Foshan!

8/10 Good

Venus, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間較舊,但寛躺,裝置較陳舊,水壓不夠大。房间價錢較高,早餐吃自助餐,食物豐富。在交通接駁上則不太方便。會所設有泳池,方便兒童玩耍。
Stayed 1 night in Jun 2018

6/10 Okay

Hoi Lan

房間舊整體還可以, 廁所燈光不足, 水力不夠, 泳池人多及有付款入場嘅外來客, 保齡球有三條, 2條壞,1條唔齊樽, 桌球,羽毛球房收費及沒有冷氣的 ,早餐一般,但有不停補給食物,這個價錢 ,還有很多選擇
Stayed 1 night in Jun 2018

8/10 Good

Yung-Kuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!!
Good!!
Response from Kathleen on May 16, 2018
Thank you very much for your affirmation,and wish you happy every day. We look forward to your stay again 。

6/10 Okay

Wing Ha

Stayed 1 night in Dec 2017

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
房间走廊大堂太旧,20多年的酒店一直都没有翻新过,无法想象是个大企业的出品。有点失望。走廊阴暗,有点恐怖。
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
房間寬闊,大致不錯
今次是入住多次最好的體驗,感謝職員將房間升級,房間寬闊舒適。 可惜床舖清㓗劑味道不散,廁所企缸去水較慢。
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境清幽的酒店
交通方便,環境清靜
Response from General Manager on Nov 23, 2016
尊敬的宾客,十分感谢您的入住和评价。酒店位于青山绿水环绕的小区内,环境优雅清净,安全度高,我们致力为客人打造美好的入住体验。十分欢迎您再次光临!

6/10 Okay

Sau Fong Erica

Liked: Cleanliness, room comfort
Response from General Manager on Nov 23, 2016
Dear guest, thanks for your comment. We would like to know more about details about your staying expericence so that better improvment should be made. We sincerely look forward your presense again.

4/10 Poor

Wai Kin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Response from General Manager on Nov 23, 2016
Dear guest, we do very sorry that your couldnot have a nice stay expericence with us. This year, we have improved both software and hardware, everything have been better. We sincerely invite you to visit our hotel again if possible. Thanks and best regard.

8/10 Good

Sin iong

舊了一點點
冷氣不凍
Response from General Manager on Nov 23, 2016
尊敬的宾客,您好!碧桂园度假村酒店开业至今将近13个年头,具有一定的历史感,但每年都会定期对各零部件就行保养和维修,未能给您提供美好的入住体验,我们深感抱歉。近期,酒店的空调系统进行的大规模的改善提升。顺德碧桂园度假村期待您的再次光临。祝您一切顺利。

6/10 Okay

Verified traveler

Liked: Room comfort
호텔도 아니고 리조트도 아니고
늦은 시간까지 식사할 수 있는 식당을 운영해서 좋았고 아침 조식도 가격에 비해서 훌륭했습니다. 지은지 좀 오래되어서 내부 시설들이 좀 낡았습니다. 외부환경도 리조트라고 하기에는 좀 부족한 듯 합니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
順德之旅
酒店環境舒適,但電器設備壞掉,燈制壞不能関上,空調壊,幸好天氣涼,電視不能開。應該是床頭控制器的問題,退房時投訴,服務員的態度很好。整體還可以,只是偏遠一些。如市區有專車直到酒店就方便一些

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Nice hotel, nice environment
The hotel is not perfect, but nice location to get the kids out of the city. Service mixes up a lot if it comes to discuss matters in English. As usual in China. Back I've there several times despite those difficulties.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not bad
Not bad

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差劲到极点的酒店 
去过那么多酒店 ,这次实在是:1.拖着行李去客房经过长长的走廊的时候,前面有个服务生准备用吸尘器打扫,离我们就几步的距离,我们托着行李,有小孩老人,无视我们不打招呼都无所为,竟然把吸尘器横着拉开,全部挡住我们的去路,我们要提起行李,跨过去,这样的服务。。。。2.客房的空调完全不起作用,因为白天都不在客房,晚上回来小孩热得一直哭闹,后来联系客服来弄也不见效果,态度也不错,我们就算了,懒得折腾了,整晚给小孩扇扇子。。。如果换了其他人肯定跟酒店的人闹,我们就算了。。。3.酒店的健身房竟然没有空调!我们是去避暑度假的,想舒适的游下泳,结果游泳池也难逃煮饺子的下场,因为附近碧桂园的住户也都过来游泳,所以人多可想而知。。。4.第二天退房了,后来查房的时候竟然说少了一个小咖啡勺子,我解释说我们没有拿到也没有看到呀 。他们说会不会小孩子拿去玩了,那个桌子很高的,一岁半的小孩根本够不着,我问了老人有没有拿了放哪里了,他们也说没拿到,而且早上看到好像就是只有两个勺子了,进酒店的时候我们错了,就应该每一细项都仔细核对的,我们相信你们,所以没有核对 ,可是我们真的没有拿过那个勺子,是不是你们当时就没有备齐的,结果他们却为了只有一把手指长的小勺子一再为难我们,这不是说要赔钱的问题,赔一把勺子用不了多少钱,你那么大一间酒店这样为难小孩老人实在是太过分了,后来我不服气,我们的确是没拿过勺子,然后大堂说再上去找找吧,我就上去,让客服给我开的门,结果是他们自己的员工在咖啡碟子下找到了那么勺子,我当时就说他们怎么没仔细找清楚就说我们拿的勺子,而且勺子就在咖啡碟子的下面,他们找都没找就说我们拿了勺子,后来回到大堂,把押金退给我们,什么也没有说,我说要给个解释,结果前台的一男一女的不管我们,我说你们不管,那把投诉意见表给我,我要填写投诉意见,结果找了半天也没找着,当时又赶时间,在等待的时间里没有任何一个人过来解释。。。回去的时候打了电话,后来仅有一个年轻人回电了。。。。这样的酒店真是无语了

6/10 Okay

胡沛兴, 香港

Liked: Property conditions & facilities
可以接受
酒店装修較汩,但配套齊全,泳池很整洁,又大,早攴多選擇,很好。

4/10 Poor

aa, 香港

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間整潔,冷氣不夠冷
房間整潔,冷氣不夠冷,位置太偏遠

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

ava, hong kong

Liked: Cleanliness, room comfort
bad location
設備老舊但交通不好。。

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
For this time trip I am really unhappy as well two case I want share with you, the taxi services the charge is extremely higher just go to closer mtr station need to pay for rmb120 do you believe that and the staff said in here we the taxi is not use the meter and the second case is the train bus route schedule never well prepare everything is don't know I am very disappointed

8/10 Good

Pablo M, Argentina

Liked: Cleanliness, staff & service, room comfort
Muy lindo hotel.....pero lejisimo.....ni los taxis
EL hotel esta muy lindo....pero la ubicacion es muy alejada y no es en guanzoug como esta puesto aca en su pagina.......muyyy lejosss nos fuimos al 2 dia y eso que teniamos pagado 4 noches......pero era imposible...

8/10 Good

gerrit, Delft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Country garden Holiday resorts
Hotel voldoet aan de 4 sterren. De kamers zijn ruim en redelijk netjes ingericht. Het personeel hoewel hun engels niet zo goed, doen hun uiterste best om je verblijf plezierig te houden. De directe omgeving van het hotel is redelijk, hoewel de tuin er zeer gelikt uitziet. Het grote minpunt is de ligging van het hotel. Het hotel ligt ver van het centrum vandaan. Ook ligt het ver van metrostation trein. De taxi chauffeur in guangzhou weten vaak niet waar het is. Wel te begrijpen als het een rit is van +- 50 minuten met de taxi. Indien dit geen probleem is of dat je zelf vervoer hebt dan is het een prima plaats om dit hotel als basis te nemen.

4/10 Poor

Julian, Kunming, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist sehr sauber und die Angestellten sind sehr bemüht bei jeder Frage zu helfen. Das Hotel liegt allerdings weit entfernt von Guangzhou. Leider wurde mir bei der Buchung von hotels.com nicht die Adresse in chinesicshen Zeichen und nicht die Telefonnummer mitgeteilt. So waren die meisten Taxifahrer überfordert und es dauerte 3 Stunden um vom Flughafen via U-Bahn und Taxis dorthin zu kommen.

4/10 Poor

加藤光太郎, 東京都港区

Liked: Room comfort
佛山中心部から足の便が非常に悪いです。
ホテルの環境はとても良く、プール、ボーリング場ほかアクティビィティ施設は充実しています。スーパーマーケットもあるので日用品も買えます。 この碧桂園区域に用があるなら最高ですが、佛山のダウンタウンで観光する場合は全くおすすめできません。(交通手段への投稿も参考にしてください)