Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
3.0 Room cleanliness
1.0 Service & staff
3.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by J. Lew


Posted Jul 25, 2012 on Hotels
If I actually paid what I was supposed to have paid, would have been a good value. Room itself was great: more like a 1 bedroom apartment with kitchen, only bathroom was a bit small. BIGGEST PROBLEM: I booked and pre-paid on Hotels.com, but upon check-in, the hotel claimed they did not have a record of my payment, and asked that I pay (in-cash) again; being that it was close to 1AM when I checked in, I paid to get the room, but did get a receipt of this second payment with a promise to have it sorted out next day. Next day, I showed (again) the hotel my proof of previous payment, as well as they say they called Hotels.com (not quite believing that), and to this day they still are not giving me back my 2nd (over)payment. I will plan to call Hotels.com when I return back to the USA. At best, extremely unorganized business practices; and worst, shady, very shady.