Ratings based on 146 Verified Reviews

3.3 out of 5
50% of guests recommend
3.6 Room cleanliness
3.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Australia

Close to Fair but That's All

Posted May 3, 2017
Pros: It's Close to the Fair but the taxi drivers don't know where it is. I got my room at a good price but I got what I paid for and that was not much.
Cons: It needs to be made a NON SMOKING HOTEL - Smoke filled hallways and rooms is DISGUSTING AND MOST UNHEALTHY AND UNPLEASANT -
Location: Close to the Canton Fair & other Fairs - a Food Hall and the Train - very little Western Food of any quality to be had anywhere in the area.
Close to the Canton Fair but that's all it's good for. On their website it states 'mini bar'& 'Western & Asian Dining' - there is no Restaurant in this Hotel & NO Mini Bar. There's a microwave, a cook top, fridge & a washing machine but not one piece of cutlery or cookware to be had in the rooms and no dish cloth or tea-towel either. The hallway on my level was always filled with cigarette smoke & no air-conditioning. My room was always full of smoke. To a non smoker this was DISGUSTING & made me fill quite ill. I have an oxygen machine to breath with at night, when I got home this had to be thoroughly cleaned as it smelled of cigarette smoke. The window glass was so thin that everything that happened outside was clearly heard up on the 20th Floor. 24/7 construction - police tooting &yelling at truckies triple parked on the road - it was just like you were on the ground level with your windows open. Food was found at the Gourmet Plaza that was not Gourmet by any standards. All Asian fair but there was a Subway & a McDonalds where you could buy a Big Mac or a Filet o Fish - nothing like Australian McDonalds at all. The cleaning lady was lovely.Most of the Desk staff were pleasant but only one spoke English and it all fell to her. She was always busy but very polite and helpful. Would I stay here again. NO. As a NON Smoker I did not appreciate a Hotel where smoking was clearly allowed. Getting a Lift was also an effort especially when busy& one lift didn't appear to be working.
1 out of 5
by A verified traveler

Pls do not book, has no food around, nothing works

Posted Apr 23, 2017
I had really bad experience with this hotel, it does not have food delivery to room, no proper food available specially for asians, and nothing works in this hotel like stove, heater. No hot water. Please do not book, you will have a nightmare.
3 out of 5
by A verified traveler

Only really useful if you are going to the exhibit

Posted Dec 2, 2016 on Hotels
It is not a great hotel, little bit scruffy, odd check in, and no restaurant etc....
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear customer! Welcome to Guangzhou poly World Trade Center and make comments! First of all, to bring you the bad experience of our sincere apology. The room is our health attaches great importance to the problem, in a few at the peak may be a little careless, we must strengthen the service staff training, improve the hygiene standards, look forward to your next stay feel we can change! Thank you
4 out of 5
by A verified traveler

Convenient and comfortable hotel

Posted Nov 28, 2016 on Hotels
Very accessible to the exhibition center. Very comfortable rooms. Needs food center or restaurant center.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for your check in and comment, a stay apartment, Guangzhou poly world trade in Pazhou Exhibition Center area, non bustling business district, so quiet, but because the surrounding facilities is in perfection, we are deeply sorry for the inconvenience caused to you.
4 out of 5
by A verified traveler

Convenient for Canton Fair.

Posted Nov 6, 2016 on Hotels
Decent place to stay for the canton fair. Room is spacious. Kitchenette with induction cooker, microwave, fridge, sink, and also a washing machine. Gd if you plan to cook and eat (especially if you are looking for veg/halal food which is hard to find nearby). Very near to metro (Pazhou station) and walkable distance to trade complexes for Canton Fair. This was the cheapest and decent option if looking to stay nearby the fair. However, pls note that this is a serviced residence and do not expect hotel facilities (pool, gym, restaurant, etc). And only one staff (out of almost 10) at the reception is able to barely converse in English. Overall, stay was ok.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Hello, thank you very much for your stay in the apartment, Guangzhou poly World Trade organization! Thank you very much for your comments and comments. Your apartment of satisfaction and recognition is our motivation to improve, we will make persistent efforts, eagerly looking forward to your visit again!!
5 out of 5
by A verified traveler

Great hotel, but no bar or restaurant

Posted Nov 5, 2016 on Hotels
Pricey (during the Canton Fair) but very convenient, and one of the best hotel rooms I've ever stayed in. Very helpful staff. But there is no food service, so you can get breakfast at a nearby cafe or convenience store, and there is also a food court nearby but mostly it closed early. So you can eat convenience store food in your room or otherwise catch the metro 5 stations (for 3 rmb) to an area where there are good bars and restaurants. The suite was fully equipped with washing machine, fridge, microwave and induction cooker, but preparing our own meals wasn't really possible because there were no pots, pans, plates, or cutlery. The staff were very helpful
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear guests: Thank you for choosing to Stay Apartments - Guangzhou poly World Trade Center, we are very proud to receive the whole work to get your approval, your satisfaction is the greatest support for us, we will continue our efforts to continuously improve service quality, to bring you a better stay feeling, looking forward to your visit again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, California

Posted Nov 3, 2016 on Orbitz
Location: Close to the Canton Fair, but that's about it.
The room was clean and comfortable. The staff speaks little English, and wasn't friendly. If you are going to the Canton Fair, it is a good choice, at a fairly reasonable rate, compared to others in the same area. If you are coming for any other reason, stay somewhere else in the city. It has kitchen amenities, but bring your own pot, pan and utensils, because nothing is provided. There aren't any restaurants in the area, so you will probably want to cook your own food. You can walk down the street and eat at The Langham Hotel, or The Westin, but it is expensive.
Comment from Hotel Management
Nov 6, 2016 by Mr Wang, Hotel Management
Dear guest: Thank you for staying in an apartment! We attach great importance to the service issues raised by you, and will be held in the near future for the service attitude of specialized training, and actively enhance their service skills! Strive to do better in the future service, I believe when you again feel we can change and progress, we have loaned the kitchen next time you can call directly to the front desk to the housekeeping department to send you the past. Again to your this check in the bad experience with my sincere apology, welcome you to come again next time!
2 out of 5
by A verified traveler

Posted Oct 17, 2016
Not recommended. The service is very bad, they don't have restaurant, don't work the hot water.
Comment from Hotel Management
Oct 20, 2016 by Mr Wang, Hotel Management
Dear guest: Thank you for staying in estay apartment, Guangzhou poly World Trade center! We attach great importance to the problems you put forward, and will be held in the near future for specialized training, and actively enhance their service skills! Strive to do better in the future service, I believe you will be able to feel the change and progress, thank you!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Stgt

Stay here only if you visit Canton fair or PWTC

Posted Sep 14, 2016
Pros: Location to Canton fair and PWTC, huge room, value for money
Cons: replace towels, add a spoon (at least), make sure that the mold spots removed, a language-/or etiquette course could be of help..
Location: Only Canton fair and PWTC, nothing else...
Staff (as everywhere in China) could be a bit more polite, language is an issue. Mind you that there is "nothing" left and right except the Canton fairground and the PWTC. No restaurants close by. Within the complex there is a "family market" with basic supply, some ATM's and that's it. Below the estay complex there is a underground strip with some shops related to the PWTC though note that they are all closing early. Room is grand and clean, a kettle plus 2 tea-pots,2 compl. tea-bags though no sugar, no spoon, no fork... some black spots on the room's ceiling (mold), looks like there had been issues with the a/c. linnen clean, shower-/hand towels outdated and within the shower cabin also some mold. 5 elevators for 45 floors, 1 was out of order, expect to wait for some minutes before being able to get into the lift, huge crowds!
Comment from Hotel Management
Sep 16, 2016 by ms lei, Hotel Management
Dear guest, thank you for your recognition and support of the World Trade Organization of Guangzhou poly! We attach great importance to the service issues raised by you, and will be held in the near future for the service attitude of specialized training, and actively enhance their service skills! Strive to do better in the future! About the problems we have to lift the property to be related to the maintenance and maintenance, in rare cases at the peak may indeed lead to lift more slowly, the property has to strengthen the maintenance and update equipment, for your opinion we proposed the room very heavy, ready room cleaning and inspection work in the first time and treatment supervision of the relevant responsible person, to ensure that the room has a high standard of hygiene requirements. Here to you in this stay in the bad experience of sincere apology, and look forward to your next visit, I believe you will be able to feel our changes! Thank you
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2016 on Hotels