Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Quiet and pleasant stay

Posted Jan 23, 2016
Staff should speak with more English for better communication to foreigners. Appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fogang, China

Another Day trip to Guangzhou

Posted Dec 31, 2015
Pros: Easy to access and surrounds are pleasant.
Cons: Amenities are looking a little tired - not a big thing though.
Location: Shopping, river and cruises, cultural park and easy access to the subway.
Needed a bed to rest our weary head - this place is far enough away from the noise of the streets to get a good rest.
1 out of 5
by A verified traveler from TOKYO

最悪

Posted Dec 22, 2015
フロントは工事中でスタッフさんの声を聞こえないぐらい煩いのは第一印象がdown!2時からチエックインできるですが3時にホテルに着いた時に部屋はまだ掃除中なのでご用意できませんのこと!荷物だけ預かり1時間後ご案内できると言われました。いいよと答え、但し飛行機長時間を乗ってたのと広州は出発した都市より暖かいから着替えしたいから着替えする場所だけをお願いしますと言いました。 着替え場所最初提案してくれたのはトイレでした。トイレではなくほかの場所をお願いしますと言ったら9階のスタッフ用の簡易シャワー室を案内してくれました。 ホテルに入る時から9階に移動までスタッフがいるにも関わらず誰にも荷物を持ってくれず8歳の子どもは頑張って自分で荷物を持ってました。 9階に上がりボロボロな簡易シャワー室を見てこのホテルをやめようと決心しました。 予約をキャンセルしてくださいと言ったら3人部屋なら今すぐご用意できます、差額は払わなくていいとやっと部屋を案内してくれました。 夜になると分かりましたが部屋の窓はホテルの巨大が換気設備の真上にあるので騒音で煩くて寝れません。 再度部屋チェンジをお願いし、今度は凄く素敵な部屋をチェンジして貰いました。深夜12時、部屋移動完了、子どもは眠くて目が開けられません。 かなりランクのいい部屋をチェンジして頂いたがサービスは最悪で二度と泊まりません。
4 out of 5
Recommended
for Everyone
by A verified traveler

아주 좋지는 않지만 나쁘지 않았다

Posted Dec 20, 2015
위치가 시내와 떨어져 있었지만 호텔 직원은 친절하고 주변 관광지도 좋았다 아침 식사도 조용하고 깨끗한 분위기에서 먹을수있었다 다만 호텔 난방이 제대로 작동되지 않아서 처음엔 추웠다
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Nov 30, 2015
room are clean, staff are nice and helpful, but not easy to take taxi for travel and the counter cannot help us to order.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Comfortable and classy

Posted Nov 22, 2015
The old European style is cool and Shamian island is an interesting and (relatively) peaceful place to stay. But just a 10 minute walk across the canal and the freeway you are in the bustling city. With both old Chinese market streets and brand new western style mall. The subway stop is also there. the staff was friendly and capable. They had decent English language skills. The room was elegant and comfortable. The bathroom is an entirely western style even with a tub. the western style restaurant has a wonderful breakfast buffet brunch at reasonable price. However the restaurant is useless for dinner. The menu has 50 choices of which they only serve three. We were unable to unravel the mystery of why they even print the menu.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC, Canada

Very helpful staff and great amenities

Posted Nov 21, 2015
The staff were very helpful and flexible when we made changes in our plans. Thanks Vivi and Trainee. Even when we had to leave earlier than the start of breakfast, they prepared two takeaway breakfasts for us! Nice little gym and an incredibly diverse breakfast bar. Plus mattresses that catered to westerners that don't like firm beds!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, UAE

OLD STYLE HOTEL IN INTERESTING AREA OF CITY

Posted Nov 11, 2015
Pros: the location on Shamian island is quite charming and is reasonably priced.
Cons: interior needs updating. no separate bar, lounges and dining rooms need updating
Location: Shamian Island is interesting to walk around and has some historical significance in Guangzhou.
Hotel reception was rather stiff but due to language problems. room was OK and comfortable but dated appearance and hard beds.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2015 on Hotels
4 out of 5
Recommended
for Personal Event
by A verified traveler

上下九路、広州租界・沙面島の観光にぴったり

Posted Nov 5, 2015 on Hotels
地下鉄黄沙站から徒歩5~6分、歩道橋と小さな橋を渡るとホテル西館です。駅から少し歩くと読んだので、タクシーを使おうかと思っていましたが、まったくの徒歩圏内でした。ただ歩道橋にはエレベーターがないので、空港や駅からくるならばタクシーが良いかもしれません。 こちらのホテルには東館と西館があり、場所は1ブロックほど離れています。東館はかつては英系のヴィクトリアホテルという建物だったそうですが、残念ながら1階部分を残し外観が改修されてしまっています。私が泊まった西館は、元は銀行だったそうですが、今も当時の壮麗な外観をとどめており、内部を探検していても非常に趣深かったです。 地下鉄駅にはショッピングモール「西城都荟店」が直結しており、レストランやカフェ、また庶民的なスーパーマーケット「百佳超市」が入っており、バラマキ用のおみやげを買うのに大変便利でした。 上下九路もとても近く、朝の飲茶も夜食もすぐに行けます。沙面島内にもレストランやカフェ、セブンイレブンやグローサリーが幾つかあり、困ることはありませんでした。