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Overview of Guangzhou Phoenix City Hotel

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Guest reviews

3.7 / 5Good
68 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationGuangzhou Xiaofantian Paradise16 min drive
Popular LocationZengcheng Sea Caves20 min drive
Popular LocationEastern Suburbs Park20 min drive
AirportGuangzhou (CAN-Baiyun Intl.)57 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Superior room

    Superior room

    Room amenities

    • 452 sq ft
    • Sleeps 2
    • 2 Twin Beds
    Show more
  • Deluxe room

    Deluxe room

    Room amenities

    • 452 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
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  • Executive Room

    Executive Room

    Room amenities

    • 603 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
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  • Deluxe Suite

    Deluxe Suite

    Room amenities

    • 1022 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Commercial Suite

    Commercial Suite

    Room amenities

    • 947 sq ft
    • Sleeps 4
    • 1 King Bed
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About this area

Guangzhou

Located in Guangzhou's Zengcheng neighborhood, Guangzhou Phoenix City Hotel is in the business district and on a lake. Grand World Scenic Park is a local attraction and the area's natural beauty can be seen at East River and Huangpu Park.

Popular Location

What's nearby

  • Guangzhou Xiaofantian Paradise - 16 min drive
  • Zengcheng Sea Caves - 20 min drive
  • Eastern Suburbs Park - 20 min drive
  • GuangZhou BaoShuiQu GuoJi ShiPin ZhanShi ZhongXin - 27 min drive
  • Luogang Hornsey Park - 29 min drive

Getting around

  • Guangzhou East Railway Station - 38 min drive
  • Guangzhou (CAN-Baiyun Intl.) - 57 min drive

Restaurants

  • Vienna Restaurant – Serves breakfast, lunch, and dinner.
  • Chinese Restaurant – Serves breakfast, lunch, and dinner.

About this property

Guangzhou Phoenix City Hotel

4.5-star Baroque hotel connected to the convention center in Zengcheng
Along with 3 restaurants, this hotel has 2 outdoor pools and an indoor pool. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free manager's reception. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. All 573 rooms feature thoughtful touches like minibars (stocked with some free items) and bathrobes, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Guests will also find washers/dryers, balconies or patios, and pillowtop beds.
Guangzhou Phoenix City Hotel offers 573 accommodations with washers/dryers and minibars (stocked with some free items). Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 37-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Free extended parking
Roundtrip airport shuttle (surcharge) from 6 AM - 10:30 PM
Airport shuttle at scheduled times, on request
Free area shuttle up to 1 km
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 108 for adults and CNY 54 for children
3 restaurants and 1 coffee shop/café
1 poolside bar and 1 bar
Free reception
24-hour room service
Coffee/tea in common area(s)

Things to do

2 outdoor pools
Bicycle rentals
Billiards/pool table
Children's pool
Health club
Indoor pool
Outdoor tennis court
Playground
Sauna
Shopping
Spa tub
Steam room
Tennis

Family friendly

2 outdoor pools
Children's club (surcharge)
Children's pool
Dry cleaning service
Free area shuttle
Grocery/convenience store
Indoor pool
Laundry facilities
Playground
Refrigerator
Supervised childcare/activities (surcharge)
Washer/dryer

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Japanese

Business services

Business center
Meeting rooms
Conference center (3003 square feet of space)

Outdoors

BBQ grill(s)
Garden
Picnic area
Pool umbrellas
Terrace

Spa

Body treatments
Facials

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Pillow-top mattress

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

37-inch LCD TV
Satellite channels

Food and drink

Electric kettle
Free bottled water
Free minibar (some items)
Refrigerator

Outdoor space

Balcony or patio
Yard

More

Desk
Free newspapers
In-room massage
Phone
Safe
Separate sitting area
Slippers
Washer and dryer

Policies

Check-in

Check-in between 2 PM - noon
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.
  • Airport shuttle service is available on request from 6 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.
  • The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a free shuttle from the main building to apartment building. Contact information is provided in the reservation confirmation email.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Payment types accepted at this property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 108 for adults and CNY 54 for children (approximately)
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel
  • Phoenix City Guangzhou
  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel Hotel
  • Guangzhou Phoenix City Hotel Guangzhou
  • Guangzhou Phoenix City Hotel Hotel Guangzhou
All reviews

Frequently asked questions

Guest reviews

3.7
5 - Excellent
16
4 - Good
28
3 - Okay
17
2 - Mediocre
4
1 - Poor
3
3.9
Cleanliness
3.6
Service and Staff
3.0
Amenities
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.

Stayed 5 nights in Jan 2018

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness, property conditions & facilities, room comfort

Cannot recommend

Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.

Stayed 1 night in Jun 2017

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Knock Your Expectations Half a Notch

Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Generally very good for the price. Location suited our requirements.

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, far from everything.

Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.