Ratings based on 396 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from London

Very rude staff in reception

Posted Jan 30, 2017
Cons: Staff customer service training pls
I've booked a night stay for my mum in Hilton Guangazhou Tianhe but the reservation is under my name so she was refused by the reception staff to check in. This is still ok not a major problem as I called Expedia UK customer service immediately and they have sorted out for me just under few minutes and even called to the hotel for me. However, it is the rude manner of the reception staff that made this experience awlful. She was blaming my mum not following procedure and this is her problem to sort out herself. Even after Expedia sorted out for me, she asked my mum to pay an amount without explaining what's that for and my mum felt so confused to call me again to reconfirm if I have paid all the room rate already. Only until I picked up the phone to speak to that reception staff and asked her if that's the deposit then she said yes. I felt so surprise to receive this rude service from Hilton when I paid nearly £130 upfront to book a night stay! They can never compare to Hyatt in the same city in terms of customer service and will definitely not back! It's clearly in Hilton they didn't receive the right training and I don't know how can they carry on their business in this way.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tz

Excellent customer service

Posted Nov 26, 2016
It was such a good experience , the customer experience was the best. This is the place that I won't mind to go back even 10 times.
Comment from Hotel Management
Nov 29, 2016 by Manager, Hotel Management
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We kindly invite you to join HHonors and book on the official website, you can enjoy complimentary Wi-Fi and special gifts. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!Hilton Guangzhou Tianhe General Manager Michael Zhou
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

What a dream come true..

Posted Nov 12, 2016 on Wotif
Easily the best hotel me and the family has stayed at...
Comment from Hotel Management
Nov 22, 2016 by Hilton Guangzhou Tianhe Manager, Hotel Management
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Michael Zhou
5 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We kindly invite you to join HHonors and book on the official website, you can enjoy complimentary Wi-Fi and special gifts. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!Hilton Guangzhou Tianhe General Manager Michael Zhou
5 out of 5
by A verified traveler

Excellent Hotel with great facilities

Posted Nov 2, 2016 on Hotels
Lovely hotel in walking distance to IKEA, shops and restaurants. Located in the Business district.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Guangzhou Tianhe General Manager Michael Zhou
2 out of 5
by A verified traveler

Need to change Chef!!

Posted Oct 7, 2016 on Hotels
It was an ok experience. We liked the interior and style of the hotel. The staff needs to be more fluent in English. We had the hard time explaining the in room dining lady what we want to order from the menu as she didn't speak English at all. They need to hire people with English language knowledge. The food was very bad. They seriously need to change the chef! I had the worst French toast and Nasi Goren of my life. Overall it was an ok experience, not an excellent one.
4 out of 5
by A verified traveler

great hotel with reasonable price

Posted Oct 7, 2016 on Hotels
I love the style of the hotel, modern and contemporary. The room was clean and stylish. I love the huge bathtub in the bathroom! The gym was big but the swimming pool was small (but cute though). Overall, I would stay there again!
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room bathtub. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Excellent choice was was very pleased I booked thi

Posted Sep 20, 2016 on Hotels
The Staff are very courteous and helpful and efficient
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels!
5 out of 5
by A verified traveler

Posted Aug 20, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
4 out of 5
by A verified traveler

Need to improve housekeeping

Posted Aug 11, 2016 on Hotels
Generally good but the housekeeper didn't do the job well. I found a used teeth brush bag on the floor in the shower room when I was taking shower. It made me feel bad of thinking no one cleans the room properly. Also I found some uncertain rubbish on the carpet floor near the office table. This is not acceptable!
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thank you for taking time sharing your recent experience at Hilton Guangzhou Tianhe. We are sorry that your experience didn’t live up to your expectations and we have already issue with our team members. We will pay more attention on housekeeping and give guests a perfect room. Thank you again for you feedback and we hope you will consider staying with us again.