Excellent Location - Need Help with Housekeeping
Posted Oct 8, 2016
Ok hotel. The best thing about it is its location to the main fashion wholesale markets of Guangzhou. Also right next to the subway. Across from one of the main train stations. All taxi drivers know the location. Main customer facing staff speak ok English if you need it. Hotel staff aren't quite aware of the needs of guests/ don't care. Rarely but rarely refilled with coffee in the room. Within the hotel there is a little convenience store (not hotel owned) just by the ATMs, slightly more expensive than outside but very very convenient and stocked with a decent range of food, drinks, beer, instant noodles, coffee, Chinese snacks, Korean snacks and even some gift type items. This always makes my stay more comfortable.
Drawbacks: Asked for a late checkout due to a complication with a late opening warehouse which meant I wouldn't have time to arrive get back to the hotel and shower before official checkout time, needed an extra hour or two, I had to battle for them not to charge me for a full half day. This is despite the fact that this is my third or fourth stay with them, staff know me and my wife by face, I know them by face and I stay for weeks at a time. Even after agreeing that I wouldn't be charged, was called in my room and told that I would be charged, at check out all was fine but the staff can be like little robots at times. Tip: If you ever need something, don't ask the new guys, do ask the oldest person at reception. Cleanliness is not great, is okish.