Garden view

Reviews of Pullman Guangzhou Baiyun Airport

5 out of 5
Pullman Guangzhou Baiyun Airport
No. 2 Yiheng Road, Airport Avenue, Huadu District, Guangzhou, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Pflugerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to International Terminal 1
Stayed 1 night in Feb 2024

10/10 Excellent

Delfina Wen Ting

6/10 Okay

YE

Stayed 1 night in Dec 2023
Response from WangYang on Jan 10, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

Shianti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay easy close to airport and Train station
Stayed 1 night in Dec 2023
Response from WangYang on Jan 10, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

Wenwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from WangYang on Jan 10, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffers very nice. Thanks so much!😄😄😄
Stayed 1 night in Nov 2023
Response from WangYang on Jan 10, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Z
Stayed 1 night in Nov 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

CARLOS

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel rooms, executive wing are like always, clean and confortable, but wifi does not work well in the room, but in the restaurant and lobby not bad
Stayed 1 night in Oct 2023

10/10 Excellent

ARA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

Zydrunas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Oct 2023

10/10 Excellent

Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to T1
Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
尊敬的客人,您好! 感谢您对广州白云机场铂尔曼大酒店的支持!为了给每位客人留下美好的入住体验,酒店每间房间都采用双层特质隔音玻璃。酒店确实很方便,步行3分钟到一号航站楼,酒店有免费的穿梭巴士到2号航站楼,每30分钟一趟。酒店提供免费的接送机服务,您只需提前告知您的航班信息即可。真诚期待您的再次光临,发现更多铂尔曼的精彩!广州白云机场铂尔曼大酒店

10/10 Excellent

Sijun

Liked: Cleanliness, staff & service, property conditions & facilities
Pullman has the most comfortable beds and most friendly staff. Highly recommend.
Stayed 2 nights in Oct 2023
Response from WangYang on Oct 31, 2023
尊敬的客人,您好! 感谢您对广州白云机场铂尔曼大酒店的支持!为了给每位客人留下美好的入住体验,酒店每间房间都采用双层特质隔音玻璃。酒店确实很方便,步行3分钟到一号航站楼,酒店有免费的穿梭巴士到2号航站楼,每30分钟一趟。酒店提供免费的接送机服务,您只需提前告知您的航班信息即可。真诚期待您的再次光临,发现更多铂尔曼的精彩!广州白云机场铂尔曼大酒店

2/10 Terrible

sunhaeng

Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you can share more experience about your stay that will be much appreciated therefore we can serve you better in near future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

2/10 Terrible

nanda

Business traveler
Disliked: Staff & service
Service was horrible Wrong food was served for dine I Check in slow and concierge was rude
Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Pullman Guangzhou Baiyun Airport Hotel

6/10 Okay

Timothy

Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

JACK

Liked: Cleanliness, property conditions & facilities
5 star but since covid very little English spoken. Rooms comfortable and clean. Biggest benefit is easy access to the airport terminals.
Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

mary

Stayed 2 nights in Oct 2023

10/10 Excellent

Beth

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
All good
Stayed 1 night in Oct 2023
Response from WangYang on Oct 31, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location at Guangzhou airport. Great value for the price. Excellent breakfast buffet.
Stayed 1 night in Sep 2023
Response from WangYang on Oct 31, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

6/10 Okay

Jia

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff at front counter not been trained well, staffs at lobby door were quite good and helpful.
Stayed 1 night in Jun 2023

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
walking distance to airport easy for transit
Stayed 1 night in Jun 2023

10/10 Excellent

Zhihai, Herndon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, confirmable hotel. The hotel staff are very nice. You can stay there for a good rest for early departure or late arrival flights with shuttle bus service.
Stayed 1 night in May 2023

10/10 Excellent

Jingjing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, worth staying at
Very nice hotel, very conveniently located with a 1-2 minute walk of the airport. I don’t like most airport Hotels, This one is a very nice exception to that rule. Highly recommended
Stayed 1 night in Apr 2023

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveler

The hotel is conveniently located from the airport and the hotel shuttle bus is great. The Internet is not good as it dropped quite a few times. I am vegetarian, but there are very very limited options. The hotel room has coffee but no creamer! I think as an international 5 start chain I expected more.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great
Stayed 1 night in Mar 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

YING

Stayed 1 night in Feb 2023

10/10 Excellent

Ninoslav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connecting flights made easy
A very comfortable hotel with practical location for overnight stays for connecting flights. Practical shuttle service is complimentary.
Stayed 1 night in Jan 2023

10/10 Excellent

XUE WEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from WangYang on Dec 19, 2022
尊敬的宾客,您好! 广州白云机场铂尔曼大酒店给予您最真诚的问候!感谢您对我们的点评与分享。为客人提供优质的服务体验是我们的使命,我们十分欣喜地得知您在我们酒店入住愉快。再次感谢您给予我们宝贵的反馈,期待您的下次光临,祝愿您生活愉快!广州白云机场铂尔曼大酒店

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort
Pullman Guangzhou 11/11
Due to Covid hotel had very basic amenities available. Staff though were excellent
Stayed 1 night in Nov 2022
Response from WangYang on Nov 26, 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Pullman Guangzhou Baiyun Airport Hotel

10/10 Excellent

Diego

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Justin

Stayed 1 night in Apr 2022

10/10 Excellent

Haolai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Stay()
Stayed 1 night in Mar 2022

4/10 Poor

Martin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hopeless Concierge Service
Totally rude and incompetent concierge service spoilt it all Multiple people at the desk and none seemed interested in helping - on their phones the whole time on two occasions No concept of service whatsoever - a total contrast with the great help provided at the reception desk
Stayed 1 night in Sep 2021
Response from WangYang on Oct 4, 2021
Dear Mr Martin, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will pay more attention to staff training meanwhile we will review the SOP to ensure the good service standard.We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Guest Experience Manager WangYang

10/10 Excellent

Lisa Marie

Stayed 1 night in Jul 2021

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed!
It was a delightful stay. The GM is an extremely nice individual who will help you when needed. As an American in China that frequents the Baiyun Airport this is a great place to stay especially since there are alot of horrible hotels in the vicinity. I will gladly stay here again. What I enjoyed about this hotel the most was the 5 minute walk to the airport. Check in was easy and the staff treated us nice!
Stayed 1 night in Jul 2021

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from 王阳 on Apr 8, 2021
尊敬的宾客: 您好!感谢惠赐有关下榻 广州白云机场铂尔曼大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 广州白云机场铂尔曼大酒店

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from WangYang on Mar 26, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. Your right we are conveniently located across Guangzhou Baiyun International Airport it takes you 3 minutes walk from the main terminal Exit 12-13 don’t forget when you come from the Arrival please use the escalator and go up one level and ask at Information desk for exit 12-13 where you also see our Pullman Hotel Name. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager WangYang

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful, someone even gave my wife a shoulder massage when she mentioned how tired she was
Stayed 1 night in Mar 2021
Response from WangYang on Mar 10, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from WangYang on Nov 27, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

8/10 Good

Albert, Macau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to T1 of Baiyu Airport and it is just five minutes walking distance.
Stayed 1 night in Oct 2020
Response from WangYang on Oct 10, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from WangYang on Aug 26, 2020
Dear Guest Thank you very much for taking the time to share your experience regarding your stay at Pullman Guangzhou Baiyun Airport Hotel. We are very happy to know your recent stay was a total success and I am especially happy to read our room, location, restaurant and staff left such an excellent impression on you - much appreciated! We all welcome you to come back with you in the near future. Guest Experience Manager WangYang

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise Suite
We had a wonderful stay at the Pullman. We were upgraded to a suite when we arrived and were very impressed with the room. The bed and pillows were some of the most comfortable we have ever experienced. The service from all staff was impressive. We will definitely keep the Pullman on our list of favorite hotels.
Stayed 1 night in Jul 2020
Response from WangYang on Aug 26, 2020
Dear Guest Thank you very much for taking the time to share your experience regarding your stay at Pullman Guangzhou Baiyun Airport Hotel. We are very happy to know your recent stay was a total success and I am especially happy to read our room, location, restaurant and staff left such an excellent impression on you - much appreciated! We all welcome you to come back with you in the near future. Guest Experience Manager WangYang

6/10 Okay

Verified traveler

Stayed 2 nights in May 2020
Response from WangYang on Aug 27, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

10/10 Excellent

CHRISTIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Fantastic hotel and a fantastic room. Conveniently located on the Guangzhou CAN airport premises. Highly recommended for any short stay over or late night arrivals.
Stayed 1 night in Jan 2020
Response from WangYang on Aug 27, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang