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Reviews of Royal Mediterranean Hotel

5 out of 5
Royal Mediterranean Hotel
No 518 Tianhe Road, Tianhe District, Guangzhou, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 158 out of 636 reviews" "
Rating 8 - Good. 282 out of 636 reviews" "
Rating 6 - Okay. 119 out of 636 reviews" "
Rating 4 - Poor. 48 out of 636 reviews" "
Rating 2 - Terrible. 29 out of 636 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Nickolas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Property was musty and moldy. Difficult to breath in corridors.
Stayed 1 night in Apr 2024

8/10 Good

Huei Shyong

Traveled with family and small children
Liked: Cleanliness, staff & service
The quality of the housekeeping was good as it is important to have a comfortable room to stay
Stayed 4 nights in Mar 2024

8/10 Good

Richard Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the area looks very rundown, hence the reason for the high wall around me the entrance. Hotel and staff though were very pleasant and we had a nice stay there.
Stayed 1 night in Mar 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling was leaking like a heavy rain, and even though it was repaired twice, it was not repaired. There is no compensation or upgrade compensation from the hotel. I will not stay at this hotel again.
Stayed 2 nights in Jan 2024

6/10 Okay

KHALED, DORAL

Disliked: Staff & service, amenities, property conditions & facilities
The same hotel before corona much better.
Stayed 3 nights in Oct 2023

2/10 Terrible

Charles

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had lukewarm water on the 48th floor. Not a must but it didn’t have room service either. Wouldn’t recommend.
Stayed 4 nights in Oct 2023

8/10 Good

Jiewen

Traveled with family
Disliked: Property conditions & facilities
We stayed there for one night. All power plugs didn't work, which caused refrigerator and all other electric devices couldn't work. When we talked to the front desk while checking out, the staff didn't give any explanation, not even said a word of sorry.
Stayed 1 night in Sep 2023

10/10 Excellent

Annie, New York, NY USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, in the heart of the city and very convinence. The room size is big and worth the price.
Stayed 4 nights in Jan 2020

2/10 Terrible

jorgen

Disliked: Staff & service, property conditions & facilities
frandsen
This is NOT a 5 star hotel, the room was icy cold when we arrived, and were told the heating system couldn't be turned on! The toilet was blocked constantly. Run down decor. Very poor!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Thamer

Business traveler
Disliked: Staff & service
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and clean.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Canton fair. Familiar with the area, always stay at this hotel when visiting Guangzhou
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Horrible service not fit to be 5 star
Drilling & knock noise- I speak nicely the reception & he mentioned that he will send a staff to my room to check also explain to me that certain floors of the hotel is rented out. I did my CSI and found out 22nd floor carried out renovation works. I leave the room at 10.30am but no sights of the staff who suppose come up to my room. The same night i complain to a few ladies at the reception twice and they denied my allegations and argued with disbelief until i show them the video. They called the manager and I request for a callback. I went back to my room x2 with no calls to me.   There are too many lapses in the communication between the reception, hotel staff, managers. There are no protocol or guidelines given to the tenants when they sublet out the whole floor to other companies.The nonchalant & disbelief attitude by the reception staff is horrible.   cleanliness also not the top notch with algae growing at the washing basin.  The table lamp also in faulty condition.  They seriously need some mystery shopper to deem their service rating. Honestly, this is not fit to 5 star hotel
Stayed 3 nights in Oct 2019

8/10 Good

Amin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bed was very comfortable. Hardly anyone spoke English. Concierge service was excellent and willingness to go extra mile. Very convenient for shopping.
Stayed 2 nights in Sep 2019
Response from ANGIE on Sep 20, 2019
Thank you for choosing Royal Mediterranean Hotel Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here.

6/10 Okay

Joseph

Ok for short stay.
Check in was smooth. All was good. However the rooms are dated. The carpet looks a concern to even step on without slippers. The tv channels are hard work. Only in chinese and should you want international selections, look elsewhere. Breakfast is a miss.
Stayed 3 nights in Sep 2019
Response from ANGIE on Oct 2, 2019
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

6/10 Okay

Robert

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good with nice rooms and facilities. Friendly staff, reasonable price.
Stayed 3 nights in May 2019
Response from candy on Aug 25, 2019
Thank you for your comment. We are delighted to learn that you have a great and memorable experience with us.

6/10 Okay

Verified traveler

Traveled with group, Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
overall stay was good.. was abit disappointed with the room cleanliness but its ok.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I stay from abril 22 to abril 25 only 3 days and all the same
Stayed 4 nights in Apr 2019

6/10 Okay

Murad

Liked: Cleanliness
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Poor wifi, could not download an email. Constant drop outs.
Stayed 10 nights in Apr 2019

2/10 Terrible

Abel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room looked dated & old. The bedsheets were stained & the TV didn’t work.
Stayed 3 nights in Apr 2019

10/10 Excellent

Mohamad, Kuwait

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Royal Mediterranean! An oasis close to the exhibition I was attending. for my 10 days of business trip in Guangzhou . Thanks for Ms. Helene for making this stay an amazing experience. Hotel personnel was clearly happy and dedicated... service including the room cleanliness was impeccable. Thank you!
Stayed 10 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more professional English speaking Staff..for so many overseas guest arriving at this property!
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
a bit Old, need to repair. we are told that Spa inside building operate separate from the Hotel.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location
Stayed 3 nights in Mar 2019

6/10 Okay

Sadiya

Liked: Cleanliness
Disliked: Staff & service
The worst treatment I have found in the world is in this hotel ( the reception team)
Stayed 10 nights in Mar 2019

8/10 Good

Chan hwee Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good by Wifi very bad. Need to impro
Stayed 2 nights in Dec 2018
Response from ANGIE on Jan 16, 2019
Thank you for choosing Royal Mediterranean Hotel Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in convenient location.
Stayed 3 nights in Dec 2018
Response from angie on Jan 18, 2019
Thank you for your comment. We are delighted to learn that you have a great and memorable experience with us.

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2018
Response from ANGIE on Jan 18, 2019
Thank you for your comment. We are delighted to learn that you have a great and memorable experience with us.

10/10 Excellent

Si Young

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from ANGIE on Jan 16, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
They can not give us a non-smoking room.
Stayed 1 night in Dec 2018
Response from angie on Jan 16, 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Not a 5-star hotel.
I had reserved the room for a stay of two nights for my family. I already specified in the reservation that we are a group of 2 adults and 2 kids. However, there were only two sets of bathroom stuff and slippers in the room. I had to called them and requested for two more sets. They put me on hold for the first time, and hanged up. I had to call again…One of the closet has a broken door hinge, the door is unable to stay closed completely…..show door unable to close well, water leaking when taking shower…... At night time, the pillow is so low then I called the service and asked for more pillows. I asked them to send us 4 more pillows, and they "counter offered" me: "How about I give you two more?"...Negotiation on pllows!!...... The beds in double room are Twin size…. Not everything is bad, good thing for this hotel: 1. The room is spacious, about 600 sq.ft., very good for a family; 2. Every day they will provide some fresh fruits at the elevator lobby; 3. The rooms are at the 30+ floor, which allows you to make a good observation on the city’s old/new buildings
Stayed 2 nights in Nov 2018
Response from ANGIE on Jan 16, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Pklin, Spore p

Liked: Staff & service
The bed is too soft. I think is more than ten yrs old. Is time to upgrade
Stayed 3 nights in Oct 2018
Response from ANGIE on Jan 16, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

chris, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and very comfortable bed. The breakfast disappointing ,all hot food was cold at 7am when breakfast started.
Stayed 1 night in Oct 2018
Response from angie on Jan 16, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Rick, Rhode Island, USA

Disliked: Staff & service
The Hotel: After staying here for several years... it's most likely my last stay. The rooms are run down and repairs were clearly evident in the room. I was extremely upset at the fact that they tried charging me more because I was a NON-SMOKER...yes you read that right. I clearly made a reservation for a non-smoking room and called China to confirm yet they said I would have to pay more if I wanted a different room that was on a non-smoking floor!! I finally convinced them that it's their responsibility to make my stay comfortable for the week I was there for. I was "upgraded" to a non-smoking room which was better but no way should I have had to argue with them over it. They did blame Expedia because those were the rooms allowed on the website so Expedia should take notice to that. The fruit flies are still there too....have never understood why they can't seem to get rid of them. The bathrooms are the only good thing I can write about, however, if I was not put into a non-smoking room then I'm not sure how that would have been. There is NO WAY this is a 5 star hotel so don't be fooled....3.5 at best.
Stayed 6 nights in Oct 2018
Response from ANGIE on Jan 16, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Smith, New York

Disliked: Cleanliness
On checking out, was told that I must pay 35rmb for an allegedly stained face towel (which nobody informed or showed me). Said amount was deducted from my deposit. Terrible customer service.
Stayed 15 nights in Oct 2018
Response from ANGIE on Jan 17, 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

2/10 Terrible

Jamshid, Milwaukee

Disliked: Cleanliness
This is not a 5-star hotel. It has nice physical plant but its management is like that of a 2-star hotel. The staff needs a lot of training to understand friendliness, consistency, care, and all other knowledge and attitude issues required for a 5-star hotel.
Stayed 2 nights in Oct 2018
Response from ANGIE on Jan 18, 2019
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

2/10 Terrible

Elizabeth, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went out in the morning and when I came back to my room at 15:00 they still haven’t clean it! I couldn’t conet to WiFi
Stayed 4 nights in Oct 2018
Response from ANGIE on Jan 17, 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveler

Disliked: Cleanliness
All properties are located in bad areas. This one is no different
Stayed 2 nights in Oct 2018
Response from ANGIE on Jan 17, 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Freddye, Mexico

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hoteld not accept VISA and MASTER CARD, is a problem when make check inn.
Stayed 7 nights in Oct 2018
Response from ANGIE on Jan 17, 2019
Thank you for your comment. We are delighted to learn that you have a great and memorable experience with us.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The location was fine. Nor interested in adding more
Stayed 7 nights in Oct 2018
Response from ANGIE on Jan 17, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Alice, singapore

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Higher floor
Room big but I stay5day 4 night nv change the bed sheets ,carpet is dirty , me n Son bitten by insects
Stayed 4 nights in Sep 2018
Response from ANGIE on Jan 17, 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Easy walking around location and friendly staffs.
Stayed 3 nights in Sep 2018

8/10 Good

kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Reasonable price and good location easy to everywhere!
Stayed 1 night in Sep 2018