Ratings based on 212 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but....

Posted Mar 3, 2017
Pros: it is a Shangri La
Cons: F&B
very nice hotel I always like to stay with, staff is very helpful with some exception the communication is not always easy, what I do not like at this hotel the over prized F&B, if the quality would be up to it, no problem but the quality is not that good
Comment from Hotel Management
Mar 6, 2017 by Shangri-La Hotel Guangzhou at your service team! , Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We will report the issue you have mentioned here to the related department to follow up. Once again, thank you for staying with us and looking forward to welcoming you to experience Shangri-La hospitality again. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
I took my 6-yr old there for a weekend and it's fantastic. All facilities are good and there is even a amusement park with lots of activities. Definitely a family and kids friendly hotel. Highly recommended.
Comment from Hotel Management
Feb 15, 2017 by Shangri-La Hotel Guangzhou at your service team! , Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Moscow

Just nice hotel close to the Canton Fair Halls

Posted Dec 15, 2016
Pros: Clean and comfortable
Location: Close to the Canton Fair Hall.
Everything was good. Clean, safe, close to the Canton Fair Halls.
Comment from Hotel Management
Dec 15, 2016 by Shangri-La Hotel Guangzhou At Your Service Team, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
2 out of 5
by A verified traveler from Toronto

Just sleep... nothing more

Posted Nov 23, 2016
There's nothing to do near by No convinience store or anything to see... Just bunch of restaurants.... Very isolated area... thats the bad part
Comment from Hotel Management
Nov 25, 2016 by Shangri-La Hotel Guangzhou At Your Service Team, Hotel Management
Dear Guest, Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... Hope that you may make use of it next time. Once again, thank you for staying at Shangri-La Hotel Guangzhou! Shangri-la Hotel Guangzhou At Your Service Team.
4 out of 5
by A verified traveler

Comfortable Hotel

Posted Nov 20, 2016 on Hotels
Very good hotel but a little bit out of the way short walk to metro rail A1 service.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... Hope that you may make use of it next time. I'm thrilled to know you enjoyed our overall facilities and service. Looking forward to welcoming you again to experience Shangri-La hospitality. Shangri-La Hotel Guangzhou At Your Service Team.
4 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Decadent luxury

Posted Oct 30, 2016 on Wotif
Location: Right next to Canton fair and the river.
Well located. Friendly staff. Glamorous and comfortable. Food and lounge areas amazing. Spa ,gym , indoor and outdoor pool were very well maintained. I was impressed by something new ,everyday!
Comment from Hotel Management
Nov 1, 2016 by Shangri-La Hotel Guangzhou at your service team, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
by A verified traveler

Great Property in Guangzhou

Posted Oct 26, 2016 on Hotels
The breakfast outside was incredible
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Best staff,Good Location, nice room view

Posted Oct 20, 2016
Pros: Staff, Location
Cons: Cleanliness, a little bit improvement will be the best.
Location: Near Canton Fair
I would like to say that staffs here are really nice, polite, concern about customers at all time.
Comment from Hotel Management
Oct 24, 2016 by Shangri-la Hotel Guangzhou, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from East Yorkshire

Perfect location for the trade shows.

Posted Sep 26, 2016
Pros: The location is perfect for visiting any of the many many trade expos
Cons: The hotel got very busy at the weekend due to the many pre booked weddings/camps. It would have been nice to have been made aware of these events.
Location: This hotel is in the heart of the industrial sector, ideal for the many trade shows.
This hotel is stunning, the facilities are excellent and the staff are very very helpful. It was unfortunate that the hotel was extremely busy for my stay, there was pre booked events on during my stay. I booked this hotel for a business trip, and had I known that there was a kids camp booked in and a wedding that closed part of the hotel, I wouldn't have booked to stay here.
Comment from Hotel Management
Oct 10, 2016 by Shangri-la Hotel Guangzhou at your service team, Hotel Management
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-la Hotel Guangzhou at your service team