Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
67% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

Arrogant people

Posted Nov 21, 2016
I reserved a room for 10/31-11/4 and paid in advance. Couldn't make it at the first night, so I called and told them I would arrived one night later. I got to the hotel, at almost midnight, after a long trip, just to hear that my room was given to someone else. "I'm sorry, no show".This empty expression, "I'm sorry" was repeated about 50 times. I'm sorry bla bla bla... Five minutes of talking to the "I'm sorry" wall were enough: I entered Expedia's web sight and booked another hotel. Then I realized that the bell boy left in the taxi's trunk a bag full of duty free stuff I bought. That was an important test case for the hotel, and they failed it big time. Personally, I don't care. I don't need favors.
5 out of 5
by A verified traveler from Beirut

Nice hotel near Canton Fair

Posted Oct 28, 2016
Pros: The service
Cons: Nothing
Location: Canton Fair and the new Tianhe district.
Every year I stay at this hotel. The staff is very friendly, the food is excellent, and the Club Room is amazing.
5 out of 5
by jihui

This traveler left a rating score only Posted Jul 31, 2016 on Hotels
5 out of 5
by Maya from Dallas

Great

Posted Jul 1, 2016 on Hotels
I like the Ritz
5 out of 5
by Jorge

This traveler left a rating score only Posted May 12, 2016 on Hotels
4 out of 5
by A verified traveler

景觀失望

Posted May 2, 2016 on Hotels
景觀跟想像比有點差,房間大
5 out of 5
by Sandra

Posted Apr 28, 2016 on Hotels
After a long trip into China, The Ritz-Carlton was very welcoming and a wonderful place to 'revive' after a day of exploring
5 out of 5
by Gebran

This traveler left a rating score only Posted Apr 23, 2016 on Hotels
3 out of 5
by Musaed

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
5 out of 5
by A verified traveler from Sydney, Australia

Always good for business trips to GuangZhou

Posted Apr 19, 2016 on Wotif
The Ritz-Carlton is a great place to stay in GuangZhou. Very helpful and friendly staff, comfortable rooms and very well appointed as you would expect from Ritz-Carlton. They always have a bus to the exhibition centre when big trade shows are on. Its walking distance to several tourist attractions, close to the Metro, and walking distance from some good western restaurants and one bar district.