Ratings based on 158 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

A special hotel

Posted Feb 19, 2017
An affordable experience! I love the location: Shaman Island, facing the Pearl River!
Comment from Hotel Management
Mar 4, 2017 by White Swan Hotel, Hotel Management
Dear guest, thank you very much for your feedback of your recent stay at our hotel. We are pleased to hear that you enjoyed your visit here and had the opportunity to experience the surroundings in Shamian Island, the cultural heart of Guangzhou. Thank you again for your patronage and we look forward to welcome you again at another occasion. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Beautiful hotel and very clean.

Posted Jan 31, 2017
Pros: Clean and friendly staff.
Friendly staff. English was limited but enough to get answers and assistance.
Comment from Hotel Management
Feb 15, 2017 by Chris Ye, Hotel Management
Dear guest, thank you for sharing your recent experience at the White Swan Hotel with us. We are pleased to hear that enjoyed your stay with us, we will continue to strengthen English to give the guest better service. We look forward to welcome you again at another opportunity as our esteemed guest. White Swan Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice river view

Posted Jan 22, 2017
Staffs were not friendly enough, a bit far away from subway station
Comment from Hotel Management
Feb 15, 2017 by Chris Ye, Hotel Management
Dear guest, thank you for taking time to give us a feed back on your recent stay here. We are sorry to hear of your disappointment with our services and would like to apologize for the inconvenience experienced. Your feedback is valuable in our endeavor to consistently providing service excellence to all our guests in a comfortable, luxurious setting. Thank you once again for your comments and we look forward to welcome you again at another opportunity as our esteemed guest. White Swan Hotel
4 out of 5
by A verified traveler

ordinary vintage hotel

Posted Jan 19, 2017
location is relatively far from restaurants, transportation and other amenities. room is small and conditions are average yet rate high, dinning options inside the hotel are all way too expensive.
Comment from Hotel Management
Feb 15, 2017 by Chris Ye, Hotel Management
Dear guest, thank you for staying at White Swan Hotel and providing us with your feedback. In regards to your comment about the room size, for your next visit may we suggest to choose the Deluxe Room with twice the size of our Standard Rooms and more luxurious amenities. We look forward to welcome you again at another occasion. White Swan Hotel
5 out of 5
by celia

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017
尊敬的客人,感谢您下榻白天鹅宾馆。期待您的下次光临。白天鹅宾馆
5 out of 5
by Liang Hong

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017
尊敬的客人,感谢您下榻白天鹅宾馆。期待您的下次光临。白天鹅宾馆
5 out of 5
by A verified traveler

Posted Dec 26, 2016 on Hotels
Comment from Hotel Management
Mar 30, 2017
尊敬的客人,感谢您下榻白天鹅宾馆。期待您的下次光临。白天鹅宾馆
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Mar 30, 2017
尊敬的客人,感谢您下榻白天鹅宾馆。期待您的下次光临。白天鹅宾馆
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Mar 30, 2017
尊敬的客人,感谢您下榻白天鹅宾馆。期待您的下次光临。白天鹅宾馆
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

6 star room

Posted Nov 13, 2016
Pros: The beautiful room
Cons: No
Location: A little far away from the railroad station east.
The room I got is as good as the 6 star hotel room in Macau or Las Vegas. The bathroom the view the bed etc.
Comment from Hotel Management
Nov 23, 2016 by WhiteSwanHotel, Hotel Management
Dear guest, thank you for sharing your recent experience at the White Swan with us. We are please that you enjoyed your stay with us and have taken note of your various comments. There is complimentary shuttle bus between hotel and Guangzhou east railway station, you could make a reservation in advance for your next visit. We look forward to welcome you again at the White Swan Hotel in future. White Swan Hotel