Ratings based on 6 Verified Reviews

3.0 out of 5
67% of guests recommend
3.7 Room cleanliness
3.0 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Jacksonville, FL

Worst visit on China trip

Posted Dec 16, 2015
Pros: Nice view from balcony
Cons: Replace what passes as a Bed with something comfortable. Shut down Karaoke bar at a reasonable time - move it inside. Provide coffee in room.
What a disappointing stay. Karaoke bar downstairs blasted terrible singing until 1am. No coffee or mini-bar in room. The bed was so hard that it could pass as a table. TV gave a warning that "bill is due in 10 days" and blocked out my channels. Breakfast buffet had the doors wide open so you had to wear a jacket to eat breakfast and drink the cold coffee. I'm not a picky guy, it was that bad! The property as a whole is past it's prime and shows significant age. I'm sure this was a great place years ago but I don't recommend it at all. After 10 hotel rooms across China the past 2 weeks, this place is the worst by far.
Comment from Hotel Management
Dec 23, 2015 by nana, Hotel Management
Thanks for your hotel, we will make persistent efforts, improve the quality of hotel service, look forward to your coming next time
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Very private with beautiful swimming pool & view

Posted Oct 27, 2015
I love the hotel & the location. It's really beautiful. The only problem that it had was like the rest of the hotels in China the staff don't speak English & it makes everything hard.
Comment from Hotel Management
Dec 25, 2015 by nana, Hotel Management
Thanks for your hotel, we will make persistent efforts, improve the quality of hotel service, look forward to your coming next time
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Great hotel, historic location far from downtown

Posted Nov 4, 2014
Pros: Ambience was great. Clean with beautiful surroundings. Very good facilities, services and food, friendly staff, effective Business Center
Cons: Better English speaking at Front Desk..staff were wonderful and sweet but had difficulty understanding questions and requests.
Location: Hotel is far from downtown Guangzhou.. 45 mins. by taxi but it is only 45 rmb. Walk the Summer Palace and mountain nearby.. it is so worth it :-)
I was impressed and pleased with this hotel...I am also surprised by the online criticisms of it..staff were friendly and room service and cleaning services were perfect every day...yes the beds are hard (very firm) but this is part of the Chinese experience.. not negligence..buffet food for the western breakfast was a little remiss but still very, very good, lots of variety and fresh fruit..I was given the room I requested and it was large and accommodating in every respect..I was very happy with my experience here and would recommend this hotel to anyone ..online research confirms the hotel is not close to downtown but taxis in China are very cheap so it is not a major concern :-)
Comment from Hotel Management
Dec 23, 2015 by nana, Hotel Management
Thanks for your hotel, we will make persistent efforts, improve the quality of hotel service, look forward to your coming next time
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

NICE HOTEL LITTLE DATED BUT GOOD STAY

Posted Oct 21, 2014
Pros: Staff were friendly, & made effort to be helpful. English barrier proved to be no barrier. Rooms a little dated, western restaurant breakfast ok.
Cons: Room service food is fine, but very limited. Room furniture is a little dated & mattress is extremely hard.
Location: night markets close by 15 min walk (also subway which is very easy to use), there are 2 dry cleaners in the little town up the road (Baiyun) tongtai
Staff were friendly, & made effort to be helpful. English barrier proved to be no barrier. Rooms a little dated, western restaurant breakfast ok. Dinner at eastern restaurant good as well as good value for money. Gym needs to be maintained, & updated. Room service food is fine, but very limited. Room furniture is a little dated & mattress is extremely hard. Swimming pool was great & open late
Comment from Hotel Management
Dec 23, 2015 by nana, Hotel Management
Thanks for your hotel, we will make persistent efforts, improve the quality of hotel service, look forward to your coming next time
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2015
Pros: 避暑地っぽい雰囲気
緑と花がいっぱいの南国らしいホテル。ただロケーションがやや不便。買い物するにもお店まで遠い。食事出来る場所が中華料理レストランと西洋料理レストランがあるが、西洋料理はお勧めしない。
1 out of 5
by A verified traveler from tokyo

こんなホテルは初めだ!!

Posted Oct 26, 2015
Pros: なし
Cons: すべて
Location: 大通りからかなりの距離があり、タクシーがこない、APP使って呼んでもなかなかこない。カード車はあるがゲートまでの送迎ではないもの。車のない人にはまずやめたほうがよい。
ハードからソフト、このホテルのすべては星つけられないほと悪いだ。チェックイン前にフロンドでスタッフと客が喧嘩していることを見て悪い予感、スタッフはその後に延々とその客の悪口をしながらこちらのチェックイン手続きをした。部屋と廊下は遮音壁ではなく、ベニア板のようなもので、廊下の音か、廊下挟んで反対側部屋のテレビの音まで丸聞こえ。扉はしっかり閉められなくにおいや虫、蚊が入ってくる。部屋から見るプールは広くで綺麗だが、外部に委託運営かなんらか考えでロッカーは契約会員専用で、宿泊客は部屋で着替えてこい、ロッカー利用できないと言われた。それだとタオルとか鍵はどこに置けばと聞いたら知らないと喧嘩口調。中国人の団体研修や会議に利用されるところ、朝食時間は彼らを避けないと座るところもない、写真のようにコーヒーがなくなって私がいる30分間に追加がなかった。
Comment from Hotel Management
Dec 23, 2015 by nana, Hotel Management
Thanks for your hotel, we will make persistent efforts, improve the quality of hotel service, look forward to your coming next time