Ratings based on 363 Verified Reviews

3.9 out of 5
73% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Toronto ontario

Posted Jan 11, 2018
Pros: Clean and airport shuttle service
This is a basic clean hotel with shuttle service to GRU. Recommended for an overnight stay between flights. Be aware in the neighbourhood.
Comment from Hotel Management
Jan 23, 2018 by Giselle Z - General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel- near the airport -20 mins. Good rooms

Posted Nov 22, 2017
Friendly staff who spoke English, Rooms seemed clean and did the job for overnight stay b4 returning to airport.
Comment from Hotel Management
Nov 23, 2017 by Giselle Z - General Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

Nice, friendly and helpful staff.

Posted Sep 9, 2017
Pros: location and close to Guarulhos International Airport.
Cons: improve couches on the rooms. If general bathroom condition can be improved would be great.
Location: Shopping centre (2 near by), Bosque Maia, nice italian restaurant close by, Extra supermarket and two gas stations/convenience store very close by.
Overall great stay. Staff always very friendly and helpful. Perfect for business travelers.
Comment from Hotel Management
Sep 11, 2017 by Giselle Z - General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolivia

Posted Sep 9, 2017
Excellent service , prompt responses. A pleasure to have chosen this Hotel
Comment from Hotel Management
Sep 11, 2017 by Giselle Z - General Manager, Hotel Management
Dear Beatriz, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Sincerely,
4 out of 5
by Jander

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by Patricia Xavier, Hotel Management
Prezado Sr Jander, Agradecemos vossa classificação, esperamos continuar sendo sua escolha em Guarulhos. Atenciosamente,
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Close to the airport

Posted Jul 3, 2017
Stayed for 2 nights. Friendly staff, parking available with valet for R$20 reais a day. Overall I enjoyed my stay. I would recommend!
Comment from Hotel Management
Jul 4, 2017 by Giselle Z / General Manager, Hotel Management
Dear Mr Rod, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by David

Good hotel for GRU stopover with nice gym and pool

Posted May 22, 2017 on Hotels
Brief stay whilst on route to Florianopolis from New York. Transport from the airport is once an hour on the hour - timings not available unless you call the hotel. There is also a charge to get back to the airport. Rooms are all suites with separate lounge / kitchen area, bathroom and bedroom. Nice gym on 22nd floor - only has 2 treadmills but open air and nice views over local area. Pool was cold and again in warmer weather would be great - no towels available so had to call down. Not much around hotel to sightsea but convenient for airport stopovers
Comment from Hotel Management
May 25, 2017 by Patricia Xavier, Hotel Management
Dear Mr David, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giselle Z - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Friendly & accommodating staff

Posted Jan 7, 2017
Very spacious, 24 hour room service, convenient and cheap shuttle service and hotel staff offered late check-out without me even asking after overhearing that my flight out didn't leave until evening. This allowed me to sleep in, take a swim in the rooftop pool (with a great view of the city) and take my time getting ready for my international flight. We really enjoyed our stay here.
Comment from Hotel Management
Jan 9, 2017 by Giselle Z - General Manager, Hotel Management
Dear Guest Smith, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

airport

Posted Oct 31, 2016 on Hotels
Location to AIRPORT
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Sincerely, Giselle Z - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Basic 3* Hotel

Posted Oct 27, 2016
Pros: The room has a separate bedroom which is nice although the air conditioning doesn't function properly and is quite noisy. Airport shuttle.
Cons: Breakfast is basic, scrambled eggs are unpalatable. The staff at reception and breakfast is not attentive, towels in bathroom are old. The whole facility doesn't invite staying.
Location: The location is not good. Around the corner you have a gas station with a 24 hour shop and next to it Burger King.
Comment from Hotel Management
Oct 31, 2016 by Giselle Z - General Manager, Hotel Management
Dear Mr Peter, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,