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Reviews of Four Points by Sheraton Ontario-Rancho Cucamonga

3.5 out of 5
Four Points by Sheraton Ontario-Rancho Cucamonga
11960 Foothill Blvd, Rancho Cucamonga, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 518 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jake, La Crescenta

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 24, 2024
Jake, thank you for your superb rating of Four Points by Sheraton Ontario-Rancho Cucamonga. It's fantastic to know you had a positive experience. We hope to welcome you back soon!

6/10 Okay

Latisha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The check in was okay but it was hair in the shower and on the bed and my allergies flared up due to the dust in the room and when I spoke with someone at the front desk they acted all nonchalant about it
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Latisha, it's regrettable to hear your last stay did not meet your expectations due to cleanliness related concerns and the reception you received from our front desk team. Your satisfaction and well-being are paramount, and we take such issues very seriously. We appreciate your patience and are working diligently to address your concerns. Thank you for sharing this valuable feedback.

8/10 Good

Devonderia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the great rating, Devonderia!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Four Points by Sheraton Ontario-Rancho Cucamonga. We'd like to share an even better experience with you soon.

8/10 Good

Robert, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
We appreciate your lovely rating, Robert!The satisfaction of our guests is important to us so we can't wait to see you back again at Four Points by Sheraton Ontario-Rancho Cucamonga soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable and quiet. I highly recommend

6/10 Okay

Christina

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Christina, it seems like you have had an average experience. We are dedicated to providing a top-tier experience to all our guests and continuously strive to improve. Feedback like yours helps us do just that. We hope to have the chance to serve you better in the future.

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Guillermo, we're delighted to hear about your positive experience at the Four Points by Sheraton Ontario-Rancho Cucamonga. It's wonderful to know that our hotel met your expectations. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Crystal

Liked: Staff & service, property conditions & facilities
Perfect location and friendly staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Crystal, it's wonderful to hear you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga! We pride ourselves on our ideal setting and amiable team members. Looking forward to welcoming you back for another great experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat and refreshing.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Michael, it's great to know you found Four Points by Sheraton Ontario-Rancho Cucamonga to be well-maintained and revitalizing. We strive to provide clean and orderly surroundings for our guests' comfort and we're glad to note we hit the mark with you. Your positive feedback is much appreciated and we hope to see you again soon.

10/10 Excellent

Leeroy, COSTA MESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were very accomodating in terms of room changes and early check-in for my reservation so I was very appreciative for their assistance.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Leeroy, it's wonderful to hear that you found our front desk team members at Four Points by Sheraton Ontario-Rancho Cucamonga accommodating, particularly with regard to your room changes and early check-in. We're glad to have been able to assist you in making your stay comfortable. Looking forward to welcoming you back in the future!

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Joshua, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga for your stay. We're thrilled you had a delightful experience with us. We hope to have the opportunity to welcome you back in the near future. Safe travels!

10/10 Excellent

James

Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for sharing this perfect rating, James!We're thrilled to hear you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

tony

Business traveler
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Tony, it seems your stay might not have met your expectations. It's disappointing to see a low rating and we would appreciate understanding more about your experience. Feedback is instrumental in our continuous efforts to enhance our guest's experience. We hope there's a chance to welcome you back again for a more satisfying stay.

10/10 Excellent

Lezlie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for pets too
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Lezlie, it's heartening to hear that you and your furry friends found Four Points by Sheraton Ontario-Rancho Cucamonga accommodating. Our priority is to provide comfortable stay options for all who visit, including pets. Thank you for your delightful feedback. We'd be thrilled to welcome you back anytime you're in the region!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
Ashley, it's great to see your perfect rating for Four Points by Sheraton Ontario-Rancho Cucamonga! We're thrilled you had an enjoyable stay with us. We hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Cynthia, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga. It's wonderful to see that your stay met your expectations. We truly appreciate your high regards and look forward to welcoming you back soon.

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Steven, it's lovely to hear that you had a wonderful experience at Four Points by Sheraton Ontario-Rancho Cucamonga. We take pride in providing a positive guest experience. We hope your travels bring you back our way in the near future.

10/10 Excellent

Maria Cristina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Four Points. We appreciate the friendliness and professionalism of the staff, the cleanliness of the property, and we love that this hotel welcomes pets. We definitely plan to stay there again.
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 1, 2023
Maria, it's wonderful to hear you had another great stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We're pleased that you value the warmth and professionalism our team members provide, as well as the cleanliness that we pride ourselves on. Knowing that our pet-friendly policy contributes to your enjoyable stay reaffirms our dedication to comprehensive guest satisfaction. We eagerly anticipate your next visit.

10/10 Excellent

Kelly, Adelanto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was walking distance to shops & restaurants at Victoria Gardens & a short drive to shopping at Ontario Mills. Perfect location for our stay!
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 24, 2023
Kelly, it's wonderful to hear that you found the location of Four Points by Sheraton Ontario-Rancho Cucamonga so convenient, being in proximity to Victoria Gardens and Ontario Mills. We are delighted that this contributed to the perfection of your stay. Thank you for sharing your experience with us. We look forward to welcoming you back soon.

2/10 Terrible

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for from Monday through Thursday and the hotel didn’t clean my room at all
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Juan, we truly regret hearing about your recent experience. It's very important to us that all our guests have a clean and comfortable stay, and your feedback has been noted. We will certainly address this situation to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back for a more satisfactory experience.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Pamela, thank you for the 5-star rating. We're thrilled you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We aim to provide our guests with exceptional experiences and your rating signifies our success. We look forward to welcoming you back on your next visit.

10/10 Excellent

Imelda

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Imelda, it's fantastic to know you had an excellent stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We appreciate your wonderful rating on Hotels.com. Looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Eva

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & quiet.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 10, 2023
Eva, it's uplifting to hear that you've recognized the conveniences of Four Points by Sheraton Ontario-Rancho Cucamonga's prime position and peaceful surroundings. We take pride in offering our guests an ideal location without compromising tranquility. Thank you so much for sharing your satisfaction. We're all looking forward to welcoming you back.

10/10 Excellent

Mercy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome area
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Mercy, thank you for your high praise! Four Points by Sheraton Ontario-Rancho Cucamonga is indeed located in a wonderful area, and it's great to know you took pleasure in it. We hope to welcome you back soon.

10/10 Excellent

Isabella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great 👍
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 11, 2023
Thanks for the amazing rating, Isabella!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Four Points by Sheraton Ontario-Rancho Cucamonga!

8/10 Good

Joslyn

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 13, 2023
Joslyn, thank you for your positive rating of the Four Points by Sheraton Ontario-Rancho Cucamonga. It's great to know your stay met your expectations and our team members look forward to seeing you again soon.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 21, 2023
Thank you for the wonderful rating, Roberta!It's fantastic you enjoyed your time at Four Points by Sheraton Ontario-Rancho Cucamonga so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

MARTIN

Stayed 4 nights in Sep 2023
Response from Customer Service on Sep 21, 2023
Thanks for the outstanding rating, Martin!We're delighted your time at Four Points by Sheraton Ontario-Rancho Cucamonga was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Richard

The sheets were so thin we could see through them. Mattress was comfortable. Over all clean.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 17, 2023
We appreciate the feedback, Richard.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Matthew

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 17, 2023
We appreciate the feedback, Matthew.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Velia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Sep 10, 2023
Thank you for the fantastic rating, Veila!It's outstanding you had such a wonderful experience at Four Points by Sheraton Ontario-Rancho Cucamonga. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Fermin

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 25, 2023
Thank you for the fantastic rating, Fermin!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Ontario-Rancho Cucamonga! We can't wait to see you again soon.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it was clean very friendly and great location
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 3, 2023
Sheila, we're thrilled to hear your stay at the Four Points by Sheraton Ontario-Rancho Cucamonga met all your expectations—particularly regarding cleanliness, our friendly team members, and prime locale. We hope your travels bring you back to our doors in the near future. Safe journeys until then.

10/10 Excellent

Deshane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Thank you for the great rating, Deshane!It's excellent you enjoyed your time at Four Points by Sheraton Ontario-Rancho Cucamonga so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Thanks for the perfect rating, Lynda!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Four Points by Sheraton Ontario-Rancho Cucamonga.

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Thanks for the great rating, Larry!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Four Points by Sheraton Ontario-Rancho Cucamonga soon, we'd love to have you back!

10/10 Excellent

JOEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great part of town, shopping and restaurants nearby.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 13, 2023
Joel, it's fantastic to know you appreciated the convenient location of Four Points by Sheraton Ontario-Rancho Cucamonga. Being close to shopping and dining options is indeed a perk we're pleased to offer our guests. Thank you for choosing us and we look forward to welcoming you back in the future.

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Customer Service on Sep 1, 2023
Vanessa, it's great to see you've enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga. The team appreciates your support and we hope you'll stay with us again in the future.

10/10 Excellent

Drew

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 23, 2023
Drew, it's great to see such a high rating for Four Points by Sheraton Ontario-Rancho Cucamonga! We're elated to know you had an outstanding experience. We value your support and look forward to your next visit.

8/10 Good

Patricia, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
Thanks for the 4/5 rating, Patricia!We're thrilled you enjoyed your time at Four Points by Sheraton Ontario-Rancho Cucamonga so much! We look forward to sharing an even better experience with you soon.

4/10 Poor

Aspen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Customer Service on Jul 28, 2023
We appreciate the feedback, Aspen.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Conrad, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
Hello Conrad,Thank you for taking the time to rate Four Points by Sheraton Ontario-Rancho Cucamonga. It's great to hear that your experience met your expectations. We look forward to welcoming you back on your next visit.Best Regards.

8/10 Good

Dakota

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
Thank you for the 4-star rating, Dakota!It's great your time at Four Points by Sheraton Ontario-Rancho Cucamonga was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

2/10 Terrible

derek

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
non functioning, television, nor remote blinds, sun glaring so bright. So, they moved us to downstairs., a handicap room, with a sink that would not drain, so I took a picture to show them the water would just sit there. We asked them to please have some one come fix while we went to grab a bite to eat. Came back, no one came. We didn't realize the room was right next to the laundry facilities, so water and tumbling noises were going most of the night. Morning came we, are getting ready and I'm brushing my teeth, as I'm running the water and its not draining, this HUGE BLACK WIDOW comes out from the drain!!!!. I take a picture of it and take it to the front desk and show it to the lady. It definitely frightened her too.!!!! Won't be staying there EVER AGAIN!!!
Stayed 2 nights in Jun 2023
Response from Customer Service on Jul 28, 2023
Derek, we regret to hear about the issues you faced during your stay, including the inconvenience caused by tech amenities and room location.Your feedback related to the bathroom maintenance is particularly alarming and taken very seriously. We maintain strict cleaning protocols, and this situation is far from the service standards we strive for. Please rest assured, we've escalated your feedback for immediate attention. Offering our guests a comfortable, well-maintained place to stay tops our priority list. We regret your experience and truly hope you would reconsider and give us another chance to ensure a pleasant stay.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ebynie

Stayed 2 nights in May 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked
At Midnight (on Memorial Day wknd) during check-in I was told they overbooked and there was not much they could do about it. No room, no help. Thank you, great job.
Stayed 1 night in May 2023