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Reviews of Hilton Garden Inn Ontario/Rancho Cucamonga

3 out of 5
Hilton Garden Inn Ontario/Rancho Cucamonga
11481 Mission Vista Drive, Rancho Cucamonga, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 933 reviews" "
Rating 8 - Good. 247 out of 933 reviews" "
Rating 6 - Okay. 70 out of 933 reviews" "
Rating 4 - Poor. 42 out of 933 reviews" "
Rating 2 - Terrible. 37 out of 933 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Noe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was conveniently located near the Toyota arena (1 mile) there plenty of eateries and target for last minute forgotten item.
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon, Otis Orchards

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service!!! We always stay here when we are in town visiting family.
Stayed 1 night in Feb 2024
Response from Admin HGIRC on Feb 29, 2024
Thank you for your recent stay and review. Your feedback is very important to us. Thank you for pointing out the great service you received. I'm happy to read our team had such a positive impact on your experience and we are honored that you choose us. We cant wait to see you again!

8/10 Good

Brett

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Admin HGIRC on Feb 7, 2024
Thank you for your feedback, please feel free to reach out and let us know how we can improve. We hope to welcome you back next time you are in the area!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.
Stayed 3 nights in Jan 2024
Response from Admin HGIRC on Feb 7, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel clean and location to be convenient. We hope to welcome you back soon!

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The restroom is in desperate need of being updated - the shower was gross!
Stayed 2 nights in Dec 2023
Response from Admin HGIRC on Feb 7, 2024
Thank you for taking the time to provide us with your feedback regarding your stay, It is disappointing to learn that the condition of the room did not match the high standards we aim to provide. We understand that cleanliness is a crucial aspect of a comfortable stay, and we regret that we fell short in this regard. We would like to assure you that your feedback has been shared with the relevant departments, and we are committed to taking the necessary steps to prevent a recurrence of these issues. We sincerely hope you will consider giving us another opportunity to serve your future lodging needs as we are to be fully renovated soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Admin HGIRC on Feb 7, 2024
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Isaiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Admin HISO on Feb 7, 2024
Thank you for taking a moment to leave us a wonderful rating. I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baby cribs suck other than that its all good
Stayed 2 nights in Nov 2023

10/10 Excellent

Azucena

Stayed 1 night in Oct 2023

10/10 Excellent

HANNAH G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Éric, Longueuil

Stayed 1 night in Oct 2023

10/10 Excellent

cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy I booked a room here. I'm in the area every weekend and this is my first time staying here. I was very pleasantly surprised and will definitely be coming back!
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie, Perris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very polite, the room was very comfortable. Thank you for an enjoyable stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Very comfortable enjoyed my stay
Stayed 1 night in Aug 2023

10/10 Excellent

lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Corrina

Traveled with family
Disliked: Staff & service
Disappointed
Paid extra for breakfast. Nothing special. We usually get free breakfast like that. Suggestion go stay at Embassy and have their breakfast in morning. Much better. And you serve yourself.
Stayed 2 nights in Jun 2023

10/10 Excellent

mildred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...My intentions are to stay again with you on my next visit to california.
Stayed 2 nights in May 2023

4/10 Poor

Val

Stayed 2 nights in Apr 2023

8/10 Good

Yadira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Yuliia

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2023

10/10 Excellent

Brian, Howell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants all around including some in walking distance. Clean and freat service
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Comfortable Stay but Needs Updating
The hotel is ok - could definitely use some updating. The rooms were clean and comfortable, but need some new pillows, mattresses and decor.
Stayed 1 night in Feb 2023

8/10 Good

Connor

Stayed 1 night in Jan 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
need new mattress
Stayed 3 nights in Dec 2022

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay we'll definitely be back
Stayed 1 night in Dec 2022

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent
Stayed 2 nights in Dec 2022

10/10 Excellent

Saraijane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay and friendly staff. breakfast was great
Stayed 1 night in Oct 2022

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk wasn't too familiar with the hotel since it seems that she was just covering for someone. I ended up getting a room with 2 queen beds instead of the king bed I booked. Check-in process was slow so I honestly didnt want to go and spend more time at the front desk trying to get a different room. I have stayed at this hotel before and it was fairly quiet. This time there was a loud family on top floor and also next door. Kids kept running around
Stayed 1 night in Aug 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be staying at this hotel again!
Great hotel for the price. Will definitely be staying here again. I travel a lot for work and I stay in hotels every 2-3 weeks. I always try to stay at hotels that provide breakfast and I was very pleased with what offered at Hilton Garden Inn. Food was great but it was truly the service that impressed me. The lady that was serving the food was very polite and helpful. The gentlemen that was working in the area and charging was also very helpful. Them two were a great example of what amazing customer service should be like.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again will I go here they want to charge me a smoking feee when I didn’t even smoke in the damn room just cause it smelled like weed don’t mean you smoke in there did the fire alarms go off did the place get evacuated if you have a pack of cigs in ur room will they charge you too?
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Vicki

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your employee was rude and unhelpful
Stayed 1 night in Jul 2022

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
o o
Stayed 2 nights in Jul 2022

4/10 Poor

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the convenience of the location. Theres was lots of food and convenience shopping around this location. Many within walking distance. I was dissapointed with the quality of our room. The beds were not pillow top as advertised. Im not a picky sleeper but i could not get comfortable. The pillows sucked. They were too fluffy and not supportive at the same time. I was either craning my neck or deafened by the fluff of the down pillow. Worst night of sleep from the discomfort. The hotel pool was... hot. Like the jacuzzi. I understand its supposed to be heated but i didnt expect it to be a huge jacuzzi, we could only stay in it for a few minutes. And the pool room it was in was hot. Not relaxing at all. Just sweltering. When i approached the front desk about it the woman said yeah, its cause its indoors, and if we want a different pool experience we can go swim in the pool in the hilton next door, which was outdoor. Honestly for the rate we paid i expected the room to be nicer, or at least the bed to be comfortable. Next time we are in the area i am going with a different hotel brand. The quality was just not there.
Stayed 1 night in Jun 2022

10/10 Excellent

Ana

Stayed 2 nights in May 2022

6/10 Okay

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in May 2022

10/10 Excellent

Joshua, Bakersfield

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Jermaine was great Everything was great
Stayed 1 night in May 2022

8/10 Good

Craig

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within 15 minutes to the airport, but still a quiet neighborhood with shopping and easy freeway access.
Stayed 4 nights in May 2022

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Would stay again because of the staff
The customer service was 10 out of 10. The staff was friendly, helpful, and really made the stay better. The room furniture and decor needs the be redone. It’s outdated and the price of the room a night should be lowered because of the outdated room decor/amenities
Stayed 2 nights in Apr 2022

8/10 Good

Raymond

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Dwayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was wonderful!! Very nice staff!!
Stayed 1 night in Apr 2022

2/10 Terrible

Keisha

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Robyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Amanda W on Apr 8, 2022
Robyn, thank you for taking the time to complete a survey in regards to your recent stay. I am so happy to hear that you enjoyed your stay with us and look forward to changing that 8/10 to a 10/10 on your next trip!