Outdoor pool
Check availability

Reviews of Holiday Inn Express and Suites Ontario Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Ontario Airport, an IHG Hotel
2280 S Haven Avenue, Ontario, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 403 out of 662 reviews" "
Rating 8 - Good. 163 out of 662 reviews" "
Rating 6 - Okay. 52 out of 662 reviews" "
Rating 4 - Poor. 15 out of 662 reviews" "
Rating 2 - Terrible. 29 out of 662 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room and it's size., perfert for my husdand and me. The clean bathroom ad room. was wonderful! Very kind staff. The house keeping staff wrras truly friendly!. We hadving great time. We will leave in the wee hour fo the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherlita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but signs for the pool and spa did not lead to the pool or spa. Did they even have them?
Stayed 2 nights in Mar 2024

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything from check-in to getting a ride to the rental car facility the next morning was professional. The complimentary breakfast was very well done.
Stayed 1 night in Mar 2024

10/10 Excellent

Chrstine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room very comfortable and quiet
Stayed 1 night in Feb 2024
Response from Caleb on Mar 1, 2024
We really appreciate your valued time and feed back for your recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for one night it was pleasant
Stayed 1 night in Feb 2024
Response from Caleb on Feb 23, 2024
We greatly appreciate your feed back and hopefully see you and your family in near future. Have a blessed day.

10/10 Excellent

Randall T.

Stayed 1 night in Jan 2024

8/10 Good

Larry, Riverside

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but its been like close to a month and i still haven't got my deposit back it still says pending
Stayed 1 night in Jan 2024
Response from Caleb on Feb 23, 2024
We thank you very much for your time and feed back for your recent stay with. It usually takes about 7-10 business days after guest check out. It it still has not been released by your issuer bank, please call me and I will help you further more. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Riley

Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place like always!!!
Stayed 4 nights in Jan 2024
Response from Caleb on Feb 23, 2024
We greatly appreciate your valued time and feed back for your recent stay with us. We hopefully see you and your family in near future. Have a great day.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Jan 2024
Response from Caleb on Feb 23, 2024
We thank you very much for your valued time and feed back. We hopefully see you and your family again in near future. Have a great day.

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
Below average
Stayed 2 nights in Jan 2024
Response from Caleb on Feb 24, 2024
We thank you for your time and valued feed back. We are sorry to hear back that we did not meet your stay experience for your recent stay with us. We are here to make right for your stay and please let us know if you need any assistance for your next visit. We hopefully see you and your family again in near future.

8/10 Good

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
The employees very nice and pleasant, room was clean, i didn’t like the smell of marijuana that leaked into the room from neighbors but I guess that couldn’t be helped
Stayed 3 nights in Jan 2024
Response from Caleb on Feb 24, 2024
We really appreciate your valued feed back and time for your recent stay with us. We are so sorry to hear back that you had an issue with smell of marijuana. Please let us know any assistance during your stay and we will do the best to make your stay comfortable. We hopefully see you and your family in near future. You have a great day.

6/10 Okay

Allison

Traveled with family
Disliked: Amenities
Hot tub had scum all over the lip of the tub, lots of dirt and debris in the hot tub and pool to the point that when swimming you could move the dirt around on the bottom of the pool, the water was clean in the tub and the pool but it’s like the filter or vacuums for the tub and pool or filters were not working. The breakfast staff were awesome and very helpful and probably the best part of the stay.
Stayed 4 nights in Jan 2024
Response from Caleb on Feb 24, 2024
We thank you very much for your valued time and feed back for your recent stay with us. We are so sorry to hear back that you had an issue with our pool and spa. We will communicate with relevant department and we will make sure to maintain properly. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Good price not bad free parking, free wifi, free breakfast 6am to 9:30am.
Stayed 2 nights in Jan 2024
Response from Caleb on Feb 24, 2024
We thank you so much for your valued time and feed back for your recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great the Hotel was nice and clean. It also smelled good, it was a very good experience.
Stayed 1 night in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

2/10 Terrible

Angela

Stayed 2 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We really appreciate your time and valued feed back and so sorry to hear back that we did not meet your expectation. Please allow us to assist your stay for your next visit. We hopefully see you and your family in near future. You have a blessed day.

10/10 Excellent

Rodney

Stayed 1 night in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Carmina Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Perfect for our family of 3.
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

2/10 Terrible

Elder, Santa clarita

Stayed 4 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your time and valued feed back for your recent stay with us. We are so sorry to hear back that we did not meet your expectation for your stay. We are here to make your stay right and comfortable and please let us know immediately if you need any assistance for you future visit. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Mako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean facilities and easy to access to go everywhere. Upstairs and noise from next rooms bothered.
Stayed 2 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Convenient location. Comfortable, clean, friendly staff
Stayed 7 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Kai

Stayed 1 night in Dec 2023
Response from Caleb on Dec 28, 2023
We thank you very much for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Priscilla

Traveled with family
Liked: Amenities
Clean, neat, well stocked with all supplies. Great beds and pillows.
Stayed 1 night in Dec 2023
Response from Caleb on Dec 28, 2023
We thank you very much for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Kuerig in the room coffee makers is a nice touch.
Stayed 1 night in Dec 2023
Response from Caleb on Dec 28, 2023
We thank you very much for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Yvonne, San Jose

Stayed 2 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued time and feed back for your recent stay with us. We hopefully see you and your family in near future. Have a blessed day.

10/10 Excellent

stephanie

Stayed 1 night in Dec 2023
Response from Caleb on Dec 28, 2023
We thank you very much for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Ginette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on Dec 28, 2023
We greatly appreciate for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Caleb on Dec 28, 2023
We greatly appreciate for your time and posting review for your recent stay with us. We hopefully see you and your family in near future. Happy holidays!

10/10 Excellent

Jonathan

Stayed 2 nights in Dec 2023
Response from Caleb on Feb 24, 2024
We thank you very much for your valued feed back and time for you recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Belinda

Stayed 2 nights in Aug 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

Ma Irma

Traveled with family
Liked: Cleanliness, amenities
very comfortable clean
Stayed 1 night in Nov 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks fairly new. Rooms are super nice, clean, comfortable beds. Wish could have stayed longer than 6 hours. Would definitely recommend this hotel.
Stayed 1 night in Nov 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice all around place to stay. No complaints!
Stayed 7 nights in Oct 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was excellent. Since we were traveling with two people in their '80s, we had special needs. The hotel staff was excellent, considerate and accommodating, which was greatly appreciated. Every part of the hotel was clean. The complimentary breakfast was great. Overall, and excellent experience!
Stayed 3 nights in Oct 2023
Response from Caleb on Oct 26, 2023
Thank you so much for your time and great comments for our property. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Cheyanne

Stayed 1 night in Oct 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caleb on Oct 26, 2023
We greatly appreciate your time and review for your recent stay with us. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Juan Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caleb on Oct 26, 2023
Thank you so much for your time and great comments for our property. We hopefully see you and your family in near future. Have a great day.

6/10 Okay

Phillip

Traveled with partner
Disliked: Property conditions & facilities
We arrived around 9pm. The clerk wasnt friendly but wasnt rude, more like robotic feeling. When we went to our room there werent any curtains for our shower. Showering and trying not to get water on the bathroom floor is hard.
Stayed 1 night in Oct 2023
Response from Caleb on Oct 26, 2023
We thank you very much for your concerns to our attention and hopefully we get another chance to accommodate for your future visit. We are sorry to hear that you had unpleasant stay experience with us and let us know next time when you have any concerns while you here with us again. Please let us know if you need further assistance and have a great day.

10/10 Excellent

CHRISTINA, CAMARILLO

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Caleb on Oct 26, 2023
Thank you so much for your time and great comments for our property. We hopefully see you and your family in near future. Have a great day.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s and the end and closed to the freeway
Stayed 1 night in Oct 2023
Response from Caleb on Dec 6, 2023
We greatly appreciate your time and review and hopefully see you and your family in near future. Have a great holidays!

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2023
Response from Caleb on Oct 26, 2023
Thank you so much for your time and great comments for our property. We hopefully see you and your family in near future. Have a great day.

6/10 Okay

Brian

Stayed 1 night in Sep 2023
Response from Caleb on Oct 26, 2023
We thank you very much for your time and review for your recent stay with us. Please let us know if you need further assistance. We hopefully see you and your family in near future and have a great day.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Caleb on Oct 26, 2023
Thank you so much for your time and great comments for our property. We hopefully see you and your family in near future. Have a great day.