Ratings based on 1,744 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from B,C.

Nice hotel and close to shopping and restaurants

Posted Feb 24, 2017
Pros: Pool and pool-side bar
Cons: Gym - Old equipment
Location: Nice hotel and close to airport, shopping and restaurants
Nice hotel and close to airport, shopping and restaurants
Comment from Hotel Management
Feb 24, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. We hope to see you very soon in Barceló Guatemala. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and convenient for airport access

Posted Feb 23, 2017
Pros: see above
Cons: A little bit warmer at the front desk.
Location: Zona 10 nearby is THE place for dining and shopping. Getting to the older part of the city is out of the question, given the traffic.
The Barcelo is a large commercial hotel, popular with tour and business groups. Rooms are large and comfortable, food is good, airport transfers are a great amenity. All this at great rates. It works!
Comment from Hotel Management
Feb 23, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
3 out of 5
by A verified traveler from Guatemala

Weekend vacation under my expectations

Posted Feb 20, 2017
My bed was not comfortable at all, some of the furniture in my room was dirty, at my check in, they gave me a room that was not what I require and when I ask them to help, they took more than 40 minutes to help me and only because I was pushing. The bar ladies didn't care about us and they acted like they didn't care about our service. I didn't felt welcome in this hotel and I thought that the facilities wore better.
Comment from Hotel Management
Feb 23, 2017 by Channel Manager, Hotel Management
Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very close to the airport

Posted Feb 17, 2017
Pros: Free shuttle on the hour to the airport - only minutes away. Also the location is close to other decent restaruants.
Nice stay close to the airport with decent restaurants inside
Comment from Hotel Management
Feb 21, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Airdrie, AB

Fantastic Hotel. Great Service and Support

Posted Feb 5, 2017
Pros: Very Clean Hotel. Great Location. Great staff support. I would highly recommend it to anyone. Very Quiet - good sound proofing..
Cons: Nothing.
Location: Lots of fast food outlets close by.
Very Clean Hotel. Great Location. Great staff support. I would highly recommend it to anyone.
Comment from Hotel Management
Feb 6, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Excellent service and the staff was always very friendly
Comment from Hotel Management
Feb 2, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Feb 1, 2017
Nice location, great food, very clean, excellent customer service, amazing pool. Nice gym.
Comment from Hotel Management
Feb 2, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel near Guatemala City airport.

Posted Jan 30, 2017
Pros: First class hotel with a great lobby, excellent restaurants, nice gym and great pool.
Cons: Bathroom plumbing maintenance.
Location: A short ride from international airport. Hotel is well protected with perimeter fence. Spent no time in Guatemala City given its reputation for crime.
Excellent hotel except bath tub drain was clogged so I had to shower in a foot of water.
Comment from Hotel Management
Feb 2, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
1 out of 5
by A verified traveler

THE WORST INTERNET CONNECTION IN TOWN!!!!!!

Posted Jan 29, 2017
Pros: Nice staff, employees try to help BUT the IT service is the worst!
Cons: INTERNET CONNECTION
Location: Good location, easy to find transportation.
Hi Guys, this is Mauricio, hope all is good! This email is to report a major issue experienced during this week on my stay on Barcelo Hotel Guatemala City (January 22nd - January 28th). The internet was terrible!!! horrible connection, impossible to work properly. I travel to Guatemala City frequently for business purposes, but I am done with these guys, I booked Barcelo Hotel Guatemala City because this suppose to be an Executive Hotel, this is not a beach resort, I booked here for working purposes NOT leisure, NOT tourism I WAS WORKING, which means I need a decent internet connection, but I never received enough band width to work properly. The client service is OK, they try to help BUT the internet failed the whole week, they never fixed the problem and I got big problems to complete my goals. I would like to post a review please to let everybody knows whats happening with this incompetent Hotel. Thanks!
Comment from Hotel Management
Feb 2, 2017 by Channel Manager, Hotel Management
Dear Guest, First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló. We are sorry that during your stay you have suffered those inconveniences. Your comments will help us to continue improving our service and quality standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 28, 2017
Right by the Zona Viva, beautiful & luxurious. Friendly & helpful staff. Nice pool & workout room.
Comment from Hotel Management
Jan 28, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards.