THE WORST INTERNET CONNECTION IN TOWN!!!!!!
Posted Jan 29, 2017
Hi Guys, this is Mauricio, hope all is good!
This email is to report a major issue experienced during this week on my stay on Barcelo Hotel Guatemala City (January 22nd - January 28th). The internet was terrible!!! horrible connection, impossible to work properly. I travel to Guatemala City frequently for business purposes, but I am done with these guys, I booked Barcelo Hotel Guatemala City because this suppose to be an Executive Hotel, this is not a beach resort, I booked here for working purposes NOT leisure, NOT tourism I WAS WORKING, which means I need a decent internet connection, but I never received enough band width to work properly. The client service is OK, they try to help BUT the internet failed the whole week, they never fixed the problem and I got big problems to complete my goals.
I would like to post a review please to let everybody knows whats happening with this incompetent Hotel. Thanks!
Comment from Hotel Management
Feb 2, 2017 by Channel Manager, Hotel Management
Dear Guest, First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló. We are sorry that during your stay you have suffered those inconveniences. Your comments will help us to continue improving our service and quality standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.