Ratings based on 68 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Quick trip...simple airport transfer

Posted Feb 10, 2017
Pros: Quiet
Cons: Cable television channel display
Located in a nice area of Guatemala City with plenty of restaurants within walking distance. Nice overall feel to the stay
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for your feed back they are very important for us to improve our service hope you come back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a touristic zone in Guatemala

Posted Feb 3, 2017
Pros: What we liked about this hotel was the cleanliness of the room and bathroom.
Cons: What we did not like was that around 8:30 in the morning a employee knocked at our door to ask if we had anything for laundry.
Location: This hotel is located in the Zona Viva of the city (zona 10), close to other hotels, as well as restaurants and shopping centers.
Our experience in this hotel was good and we will go back there. The service is, overall, satisfactory.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thanks for your comments we appreciate them and will work on improving our services. Hope you come back soon.
3 out of 5
by A verified traveler from Laredo, TX

Overpriced

Posted Jan 22, 2017
Pros: The bed
Cons: Staff could be more professional. Upgrade breakfast - improve quality of food.
Location: Zone 10, close to many restaurants.
Tiny room, shower kept fluctuating between hot and cold, breakfast was mediocre, check in was fast and bed was awesome.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
we are very sorry for the inconveniences. We can provide you a better experience. Please contact the front desk for assistance.
3 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Basic Hotel

Posted Jan 16, 2017
Pros: Location
Cons: Breakfast service. Staff was not sufficient to support the demand.
Overall, the hotel is fine, clean room, a bit noisy at night, actually had to change rooms as the first one was close to a common area and really noisy in the evening. BE AWARE TO PAY CASH IF POSSIBLE! I used my credit card, and was charged with a higher exchange rate than the one used by the Guatemala National Bank.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for the comments they help us to improve our services and look for the excellency. We hope you come back soon to provide the service level you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Pros: Price and location were great. Hotel was clean and safe. Adequate. Includes a simple breakfast. Taxi from airport was ten dollars and very close.
Cons: Noisy on the first floor. Room was very dark.
Location: Zone 10 has nice Fontabella and Oakland shopping. Many restaurants within walking distance. The area seemed calmer and safer than in previous years.
I had been to the hotel many years ago. The price, location and cleanliness of the hotel was great. Check in and out were both very quick and easy.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thanks for your comments we work hard to improve our service every day. hope you come back soon.
2 out of 5
by A verified traveler from El Salvador

do not have enought parking lot!

Posted Jan 5, 2017
no tienen suficiente parqueo, Esperan a que uno se moleste para decir que lo pueden acomodar el vehiculo en algun lugar. esta es la sexta revision que me piden, hasta que ponga solo lo que expidia quiere pasara.
Comment from Hotel Management
Jan 10, 2017 by Gerente General, Hotel Management
mil disculpas por los inconvenientes estamos seguros de poder mejorar este aspecto que le ha incomodado. lamentablemente durante su estadia nuestro parqueo tenia mucha demanda.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Guatemalan elegance

Posted Jan 1, 2017
I had a wonderful stay at this hotel the staff was attentive and helpful with everything
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thanks for your comments our staff cares about every detail to provide a superior service. Hope you come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Salvador

Great hotel in a very exclusive zone

Posted Dec 31, 2016
Great service, excelent people, very good restaurant and nice and quiet.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your comments our staff work hard to make your stay an enjoyable one. hope you come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice smallish hotel safe walking to great restaura

Posted Nov 13, 2016
Pros: Clean, smallish, breakfast included, excellent neighborhood.
Cons: Expedia message did not reach hotel regarding late arrival and this created a serious situation for us at check in.
Location: Excellent location for walking to restaurants. Very central location and relatively safe.
This was a fantastic find. Right in the heart of zona viva with safe walking for many blocks to great restaurants. Very accessible and relatively close to airport. Excellent room, although the view was lame. Very comfortable beds and beautiful bathroom. Most of the staff was very friendly and helpful, however the night staff wasnt well informed. My two children and i stayed here for a week and used as our home base. Easy access to reliable and safe taxi.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for your comments our staff work hard to provide a superior service. we expect to have you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

It was ok for the price

Posted Nov 4, 2016
Pros: The room is nice and clean.
Cons: The attendant that they will ask for more money for the parking.
Location: It was easy access to the airport.
So far the room is clean, but the breakfast is not too god. You have to pay for the parking 3 dol per day. If you pay them one time for 5 days. They will still charge you the next day even you are fully paid for the rest of your stay.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
thank you for your comments about your stay at our hotel. the parking lot administration is not the same as the hotel we appreciate if you have copy of your payment bill to ask for your refund once you pay in advance for five days as you said you do not have to pay again for the same. I will be glad to assist you on your refund