Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Granada, Nicaragua

Quality employees--quaint

Posted Jun 5, 2016
Pros: Staff, service, lovely common area with a fireplace and candles for coffee or wine in the evening.
Location: This is our second trip to Antigua. There are many churches, ruins, great restaurants, etc.. This trip we did a brief tour of the nearby pueblos.
As is often the case for us in our travels, the quality of the staff separates nice accommodations from superior accommodations. Our room was small but immaculate and pretty. The small garden and pool are maintained to high standards. The breakfast (included) was as good as it gets and better than hotels charging twice as much. We did not take advantage of the pool, gym, and other amenities provided by Encantada's "bigger" sibling, Porta, but for some these would no doubt make for an additional benefit. But some examples of their exemplary service . . . if we needed coffee at 3 am (for an early departure), the coffee was made and ready. If we wanted toast AND banana bread at breakfast it was no problem. If we had a minor problem with the room (a drip under the sink) it was resolved immediately and we were given a fruit tray in "compensation." Nice people, pretty place, small rooms. We'd stay there again.
Comment from Hotel Management
Jun 10, 2016 by Guest Relations Manager, Hotel Management
Dear Mr. Joe, Thank you so much for your comments, we really appreciate all of our guests' contributions to motivate our team to continue on the path of excellence and make their stay as comfortable and nice as they deserve. We hope to see you again soon!
5 out of 5
by DIANE from Las Vegas, Nevada

Best Staff!

Posted Mar 28, 2016 on Hotels
Casa Encantada is a charming hotel with an excellent staff. The rooms are small, but clean and the staff (Oscar,Karen & Candy)is extremely helpful, friendly and thoughtful. Breakfast is good and always served with a wide-smile. Our visit was during the country's Semana Santa celebrations and the staff helpfully planned our visit with activities and restaurant recommendations. On our final day's early morning departure, Oscar arranged box breakfasts for the four of us. It was a kind gesture that we will not forget. Thanks a mil, Casa Encantada!
Comment from Hotel Management
Jun 4, 2016 by Guest Relations Manager, Hotel Management
Dear Diane, Thank you so much for sharing your opinion! We are so glad you had such a great experience with us, and we are really motivated to continue to provide great service to all of our guests so that they never forget they stay with us. We hope to see you again soon!
2 out of 5
by A verified traveler

Better options

Posted Mar 19, 2016
Way over valued. Needs a good cleaning Convenient for shopping and walking
Comment from Hotel Management
Mar 21, 2016 by Guest Relations Manager, Hotel Management
Dear Mike, we appreciate your comments, don't hesitate that we'll take them into consideration to improve on our service and make things better. We hope that you give us an opportunity to be your hosts again at La Antigua.
5 out of 5
by A verified traveler

Antigua hotel

Posted Mar 12, 2016
Pros: Loved the pool in the courtyard and the stepping stones over water to reach our room. Very well decorated and comfortable room.
Cons: room #7 was a bit small for two with only one small child sized chair.
Location: I wish this hotel was a little closer to the center of town, but nine blocks was not much of a stretch.
We stayed at Casa Encantada, around the corner from its big sister hotel. Breakfast at the companion hotel El Porto, was included and lovely, served in a beautiful courtyard setting.
Comment from Hotel Management
Mar 19, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for sharing such a helpful review regarding your most recent stay with us. We'll be really pleased to be at your service again in your next visit to La Antigua. Warm wishes,
5 out of 5
by Susan from Michigan

Delightful stay

Posted Mar 10, 2016 on Hotels
My husband and I stayed here for a total of approximately ten nights during our recent visit to Guatemala. The place is small and intimate, lovely, impeccably clean, and the staff were absolutely wonderful. The morning breakfasts on the rooftop are a delightful way to start the day.
Comment from Hotel Management
May 14, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Susan, We are so glad that the nights spent at Casa Encantada were as great as you've expected. We are really thankful that you've shared your experience with the online traveler community. We really hope to be at your service again in the future. Sincerely,
5 out of 5
by David from USA

Great value

Posted Feb 4, 2016 on Hotels
Nice quiet hotel within a few block of the centro. The breakfast included in the rate was homemade and good. Staff was friendly.
Comment from Hotel Management
Apr 16, 2016 by Guest Relations Manager, Hotel Management
Dear David, Thank you very much for taking the time to share such a great experience at our "Casa". We hope that you visit us again soon! Sincerely,
4 out of 5
by A verified traveler

Posted Feb 1, 2016 on Hotels
pros-staff very helpful, good breakfast, convenient location,good security,pretty decor. cons-lot of street noise, shower water warm not hot, security box in room didn't function properly
Comment from Hotel Management
Apr 16, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, We appreciate very much your comments, pros and cons you've found on your most recent stay will be taken into consideration on our meetings so we can improve and make our guests stay as comfortable as they deserve. Warm wishes,
5 out of 5
by A verified traveler

Very special, magical hotel, wish we could buy it!

Posted Dec 30, 2015
Pros: Everything...ecofilter, great food,...
Cons: Nothing
Location: Wonderful pizzeria...nearest restaurant, owned and run by an Italian. Meson Panza Verde for the romantic fabulous meal that you have to do.
This is our third time staying at the Casa Encantada: first time with the connection to La Porta: we love it! The connection to the Porta means you can stay in a small, enchanting boutique hotel but swim and sauna nearby at the larger convention size hotel. The rooms are beautiful, with incense, bathrobes, the most comfortable bed and shower. The staff is exceptional, wise, informative, helpful. No mistake, this is the place to stay in Antigua and breakfast at la Casa Encantada..on the rooftop, (not at the Porta). Staff will also light the living room fireplace if you want!
Comment from Hotel Management
Jan 6, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, We are so glad that you've liked Casa Encantada so much. We hope that you can visit us again in a near future! Warm wishes,
4 out of 5
by EFREN OSCAR from Oaxaca OAX México

Mantenimiento de habitación

Posted Dec 13, 2015 on Hotels
La cortina del baño ya muy deteriorada falto una mesita donde poner cosas. Faltan contactos
Comment from Hotel Management
Mar 12, 2016 by Guest Relations Manager, Hotel Management
Estimado Efren Oscar, Muchas gracias por compartinos sus comentarios sobre su más reciente estadía. Esperamos que nos visite pronto.
5 out of 5
by A verified traveler

Posted Nov 25, 2015 on Hotels
Comment from Hotel Management
Jun 10, 2016 by Guest Relations Manager, Hotel Management
Thank you for the five stars given!