Ratings based on 340 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Travelled during business and selected to stay on the executive floor, well worth it and affordable! The room was a suite with a separate living room which was very useful. If you stay on the executive floor you also have access to the elite lounge for breakfast starting at 6:00am and beverages throughout the day, which is great for early meetings. The staff at the hotel was always super friendly and welcoming. The hotel offers a free shuttle service to and from the airport, you just have to let them know your expected arrival time. Would stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hoteĺl

Posted Jul 8, 2017
It's a nice hotel, clean and goood posiyion on the city, but have a few space of parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2017
The hallways are no air conditioned and the room never got cold. Had maintenance check it out, but they just adjusted the vents.
Comment from Hotel Management
Jun 28, 2017 by Alejandra, Hotel Management
Dear Guest, thank you for sharing your comments. We will proceed to check this with our General Manager and see the possibility to fix it. thank you for your suggestions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, MI

Great downtown oasis

Posted Jun 7, 2017
Pros: what's not to like?
Cons: It is a shame the hotel does not have a pool, other than that, I cannot think of a single thing that needs improvement. I really enjoyed my 2 nights.
a really super hotel. Friendly, flexible, accommodating staff to take care of your every request promptly and with a smile. Wonderful, clean, spacious accommodations with amenities. Restaurant has good food and great service. Free Airport shuttle is a plus. good downtown location near many restaurants and a mall.
Comment from Hotel Management
Jun 28, 2017 by Alejandra, Hotel Management
Thank you for sharing your comments. We are glad you enjoy staying with us. We hope to see you soon. About the pool please note that this is a project to do it on the future. We have think of that. Thank you Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Costa Rica

Good location, very expensive breakfast

Posted May 25, 2017
Pros: Location, big rooms
Cons: Breakfast price
Location: Shopping, restaurants, banks
The hotel has a great location, rooms are large and very comfortable. We got a no breakfast rate. We were running late, so decided to have breakfast at the hotel restaurant. It was average good but extremely expensive, about $35 for 2 pax breakfast. We we got home I realized they charged me more than the Expedia rate. Finally, the total check was about the same as a higher category hotel.
Comment from Hotel Management
Jul 1, 2017 by Alejandra, Hotel Management
Dear guest, we send our appologies for this inconvenience. About the charge is because we make the charge in local currency Quetzales, then when it gets to your bank they convert it into $ and it will depend about the exchange rate. Sorry for this. About the cost of breakfast we have discuss it with our Food and Beverage Manager and is something we will work on it. Thank you and hope you can give us the opportunity to serve you again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Matthews, NC

Nice comfortable hotel in the middle of everything

Posted May 25, 2017
Pros: Location, comfort, accessibility from airport. Rooms are suites at a reasonable price and have ample room
Cons: check-in and check-out process. In both occasions there was only one person taking care of several guests. Put more than 1 person at peak hours
Location: Zona Viva, full of restaurants, hotels and businesses.
I have stayed in this hotel before and it lived up to its reputation. Other than check-in and check-out which took a lot longer than it should have, I liked everything about this hotel. Personnel is attentive and responds quickly. Good, prompt, reasonably priced laundry service. The gym upstairs was adequate but during my stay most of the machines were not working
Comment from Hotel Management
Jun 28, 2017 by Alejandra, Hotel Management
Dear Guest, we thank you for sharing your comments. We will work on schedules of our personnel in order to avoid delays to our guest. About the gym machines, we have checked them and they are working good. We hope you can visit us again. thank you once again.
5 out of 5
by Doris

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017 by Alejandra, Hotel Management
Thank you for your comments. We hope to see you soon.
1 out of 5
by A verified traveler

A friend decided to stay and charged us about $100

Posted Apr 9, 2017 on Orbitz
They would try every way to take ya money. Staff didn't allow is to go back in the room at 3 am
Comment from Hotel Management
Jul 4, 2017 by Alejandra, Hotel Management
Dear guest, unfortunately we don´t have your name and see what hapenned, we send our apologies.
5 out of 5
by Alejandro

Superb staff, great location, confortable rooms.

Posted Apr 6, 2017 on Hotels
The stay was fantastic. The front desk management went above and beyond. It was my birthday, and as such, they gave is a complimentary upgrade to a suite, and even sent up a piece of birthday cake and a birthday card. The staff was awesome and the room was very comfortable and clean. The king size bed and the pillows were very comfortable and plush! This area of the city is the safest in Guatemala City and the hotel is located within walking distance of great restaurants and night life. It is also a short cab ride away from great shopping at the nearby malls. If you get a chance to go to Oakland Mall, definitely experience a movie in 4DX. There are only a handfull of theaters in the entire U.S. that have this immersive of a cinematic experience. Back to the hotel, great staff, great location, very comfortable rooms and great WiFi. We will definitely stay there again! The little details always make the biggest difference! They went above and beyond! Highly recommended!
Comment from Hotel Management
Jun 9, 2017 by Alejandra, Hotel Management
We are glad you enjoy staying with us. We are glad you had a pleasant stay in our hotel. We hope to see you soon.
5 out of 5
by Pat

Spacious and comfortable rooms

Posted Apr 5, 2017 on Hotels
I was pleasantly surprised by the suite at Clarion Suites. There were two separate rooms - one for relaxing and conversation, and one for sleeping. The beds were comfortable, the rooms well-appointed. Several restaurants were nearby within walking distance.
Comment from Hotel Management
Jun 9, 2017 by Alejandra, Hotel Management
Thank you for your comments. We hope to see you soon.