Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Guatemala city

Close to walk aroud, bars, and small resturants.

Posted Dec 4, 2016
Pros: The price
Cons: The clanless and maitenance
Location: Bar, restaurants, at the 4 grados norte place, 5 minutes away
The breakfast buffet was warm not hot. The hotel is nice to stay it have many services like, swiming pool, spa, disco and bar, also a singer for one of the bar.
3 out of 5
by A verified traveler from NYC

wrong bed

Posted Dec 3, 2016
We expect to have 2 full beds but the room have 4 twin beds and this ones are very uncomfortable
4 out of 5
by A verified traveler from Guatemala

Posted Nov 27, 2016
It was a nice experience staying here for the first time over all the hotel is a very nice and comfortable
3 out of 5
by A verified traveler from Flores, Peten

One night stay in nice 13th floor with a nice view

Posted Oct 26, 2016
Location: Good location, restaurants within walking distance
The room was nice and clean, the shower is outdated and it was hard to control the water temp.
Comment from Hotel Management
Nov 7, 2016 by Conquistador Hotel, Hotel Management
Thank you for your comments, they help us to improve our service
4 out of 5
by A verified traveler from P

Great stay!

Posted Oct 17, 2016
Pros: The cleaniliness, the hospitality and most importantly my safety.
Cons: Elevators could have been a little more efficient.
Location: Visited many places like Antigua, Peten and the list goes on. Guatemala is an exceptional place to explore. I loved it.
From the Check-in to the Check out I had the best customer service. Very clean hotel, I will definitely recommended it to other travelers and/or local people.
Comment from Hotel Management
Nov 7, 2016 by c, Hotel Management
We're glad you had a pleasant stay, thanks for your comments, we motivate to go ahead
5 out of 5
by A verified traveler

Posted Oct 4, 2016
Excellent service. Food: delicious!!! Next time I would like to be in the same hotel. I strongly suggest it.
3 out of 5
by Rubiel from Corona, Ca

Medical Trip

Posted Sep 1, 2016 on Hotels
I stayed at this hotel for 2 nights while husband was at hospital and I expected more. It wasn't a cheap price, but I expected more cleanliness. Room was infested with cockroaches. Beds were hard but seems to be the norm in Guatemala.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
We regret any inconvenience during your visit, we will consider your comments to improve our service
4 out of 5
by A verified traveler

Helpful staff

Posted Aug 31, 2016
The hotel staff was great! They were ready to answer any questions & made great recommendations when it came to tourist site seeing/ transportation
Comment from Hotel Management
Sep 13, 2016 by Conquistador Hotel, Hotel Management
We are pleased that during his visit were happy, thanks for visiting
5 out of 5
by A verified traveler from New York

Great Service

Posted Aug 31, 2016
My family and I stayed at this hotel twice in one trip. We stayed here in the and the end, as we have our own place in another area of Guatemala. The service was amazing there's a free hotel shuttle bus that helps transport you to the Litegua or Airport. The comfortablity level was great. Our view from the hotel balcony was the Volcano of water . Just beautiful . Want a comfortable stay , stay here
Comment from Hotel Management
Sep 13, 2016 by Conquistador Hotel, Hotel Management
Thanks to your feedback we are working to provide better service and make your stay pleasant
5 out of 5
by Leobel from Coban A.V

Lo recomiendo felicito al personal del hotel

Posted Aug 29, 2016 on Hotels
Muy buena atencion una mejora con relacion al año pasado muy atento, buen desayuno y cena
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Gracias por sus comentarios, nos agrada saber que su visita fue placentera, esperamos verlo nuevamente.