View from room

Reviews of Eco Suites Uxlabil Guatemala City

Eco Suites Uxlabil Guatemala City
11 Calle, por 15 Av final 12-53 Zona 10, Residenciales Oakland, Guatemala City, Guatemala

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 138 reviews" "
Rating 8 - Good. 46 out of 138 reviews" "
Rating 6 - Okay. 18 out of 138 reviews" "
Rating 4 - Poor. 7 out of 138 reviews" "
Rating 2 - Terrible. 17 out of 138 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lidia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property located in la Zona 10, gated community making it feel safer. The room was very beautiful. Definitely recommend it, it is a little bit more pricier than other areas but it’s definitely worth it to feel safe in the city.
Stayed 1 night in Mar 2024

2/10 Terrible

Bryan

Disliked: Cleanliness, amenities, property conditions & facilities
Guatemala is the worst country I have traveled. The Hotel was contaminated, old, gay, 3rd World, and no warm water.
Stayed 1 night in Feb 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Margot

Disliked: Cleanliness, property conditions & facilities
Found a cockroach in the room
Stayed 1 night in Oct 2023

10/10 Excellent

Wilian, GETTYSBURG

Liked: Cleanliness, amenities, property conditions & facilities
Decoration! Safety. The books!!!
Stayed 3 nights in Aug 2023

6/10 Okay

Rodica

Traveled with family
Liked: Property conditions & facilities
Everything as expected and shown in the pictures. Super friendly employees and good breakfast.
Stayed 1 night in Aug 2023

4/10 Poor

Lorenzo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Area is very safe and quiet. The suites themselves are very spacious and comfortable. As a bonus there are sone bied species you can observe. Staff is friendly.
Stayed 5 nights in Jul 2023
Response from RPRIVAS on Aug 4, 2023
Thank you for your kind words, we're glad you enjoy your stay and hope to see you soon :)

8/10 Good

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
IT WAS A RUSTIC AND CONFORTABLE PLACE, NICE PEOPLE,GOOD CONPLIMENTARY BREAKFAST 😋
Stayed 21 nights in Mar 2023

10/10 Excellent

Corinne

Liked: Cleanliness, room comfort
A quiet pleasant stop.
This was a quick night in a new city. Arriving late via taxi at almost midnight the gracious host came to carry our bags and help us to our rooms. Located on a gated zone the taxi driver understood all the gaurds questions and it was an easy entrance even though we were arriving so very late. I had sent an email to advise them of this but i thought we would be there by 9 not midnight so was a bit worried but everything was fine and gracious. The hotel has many many fine points.. art views quietness a wonderful breakfast is included birds books to trade. The hotel is colorfully decorated with much to please the visual senses. We were put up in a suite.. living room kitchen dining area 2 bedrooms a balcony.. we didnt have much time to use it but it sure would make a great base for a longer stay. The staff is wonderful calling a taxi and coming to our door to carry the luggage down. We have traveled much and that is a service every other hotel has missed and it was much appreciated. In our short stay the only draw back is the odor from the shower drain.. if that could be addressed it would be 100percent perfect. A quiet quiet night great internet. Woke to birds singing. Water pressure is great with plenty of hot. Towels sheets and bedding were ample and so clean. Thank you for this little glimpse.
Stayed 1 night in Mar 2023

10/10 Excellent

Henry

Stayed 10 nights in Mar 2023

10/10 Excellent

Samuel

Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Clean and spacious suites
The double room turned out to be a huge suite, about 800 sq ft! It had its own ample living room with sofa and a dining table for 4, as well as a full kitchen, and a lovely balcony along the length of it. The only drawback to this place is that it is in a residential area and not really walkable to shops or sites -- I had to have friends pick me up or take taxis. On the other hand, it was super safe, being on a dead-end street in a gated area. The front desk person was very helpful when my pre-arranged shuttle bus forgot to pick me up. My little dog and I enjoyed our brief stay in the city.
This is what I saw when I entered.
The open concept living/dining space.
The almost full kitchen (no oven, but a range and a full refrigerator)
The enclosed bedroom, which includes a large balcony (too bad I didn't think to take a balcony pic, there was lots greenery up there too and a gorgeous bench).
Stayed 2 nights in Mar 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Clara

Stayed 1 night in Jun 2022

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room I was given upon arrival was not what I spected, but the hotel sraff understood and put me in a different room and I did.not have anymore issues. Very happy after that. The hotel has rare birds flocking in the dining outdoor area. I love that part of the.hotel. I think is unique.
Stayed 3 nights in Jun 2022

10/10 Excellent

Eddie

Stayed 1 night in Mar 2022

10/10 Excellent

Kara

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019
Response from Ana Lucía Mazariegos on Sep 9, 2019
If you have any comments to improve our services, we will be grateful.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nobody was there to receive me or at least make the check in
Stayed 1 night in Aug 2019
Response from Ana Lucía Mazariegos on Aug 5, 2019
Good morning. We are trying to locate your reservation to try to verify what happened. Can you please let us know your reservation ID number please.

2/10 Terrible

Verified traveler

Traveled with family
Terrible service the hotel was prepaid and they still was trying to charge my family
Stayed 1 night in Jul 2019
Response from Ana Lucía Mazariegos on Jul 29, 2019
Good morning. We are very sorry, there was a misunderstanding. On reception get confused with other guest because they casually asked for a taxi at the same time. She had not had the pleasure of meeting you before so she get confused. So sorry about the inconvenience.

8/10 Good

james

Liked: Cleanliness, staff & service, room comfort
Know What to Expect
It's important for prospective guests to understand that this hotel is deep inside a gated development. The development itself is nice--middle- to upper-middle class by American standards--but it is strictly a bedroom community. There are no stores or other commercial establishments. Since it's in a private community, there are no taxis to hail (although the hotel was very good about getting me rides when I needed them). So long as you understand these limitations, the Eco Suites Uxlabil is a perfectly fine mid-grade hotel. It would be especially good for people who are visiting other people in the Oakland development or who have their own transportation. The room was clean and spacious, though the furniture was a strange hodgepodge and the bathroom fixtures were pretty rustic. Lots of hot water in the shower, no hot water in the sink. There's no air conditioning, but I was very comfortable during my mid-February stay. WiFi was good and there was a kitchenette where, if I'd stayed longer, I could have fixed my own meals. The staff is very accommodating at arranging transportation, giving advice, and having coffee and a breakfast snack ready and waiting every morning. So long as you're not expecting an urban-commercial environment or don't mind getting a taxi to one, you won't be disappointed. The hotel may also appeal to security-conscious travelers precisely for this reason.
Stayed 2 nights in Feb 2019
Response from Ana Lucía Mazariegos on Feb 26, 2019
Thank you for leaving a review. It is very helpful for us and other travelers to understand where we are and if we adapt to what are they looking for. Our place is in a very safe area so that is a big plus. We are glad you have a nice time with us. Hope you like to visit us in other time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Staff was extremely helpful and friendly. We lost an item in our Uber & they helped us get it back.
Stayed 1 night in Nov 2018
Response from Ana Lucía Mazariegos on Nov 27, 2018
It was a pleasure to serve you and your children and happy that your item din´t get lost. Have a nice day!

10/10 Excellent

Efrain, Bokeelia fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best looking places. My husband was very happy with the way everything was.
Stayed 1 night in Nov 2018
Response from Ana Lucía Mazariegos on Nov 7, 2018
Thank you for leaving a review. We are glad your husband was very happy, hope you and your husband visit us again. You are always welcome.

10/10 Excellent

Bruce, Woodlawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and accommodating, and stored our luggage while we visited the Uxlabil facilities in Antigua and Lago Atitlan.
Stayed 8 nights in Jun 2018
Response from Ana Lucía Mazariegos on Jul 10, 2018
Thank you for trusting in our services and for leaving a review. Hope you like to visit us some other time!

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home
We checked into the hotel, which was beautifully decorated with local textiles, and immediately felt like we were part of their family. Everyone made us feel so welcome. The next day we called the front desk because our hot water was not working in the shower. Within 5 minutes the guy was at our door. He could not get it fixed right away so he let us into the room next door to shower. Then as we were about to head out and explore we were offered a free room upgrade because of the situation. This room was even more beautiful than the first one! It was huge! Two private balconies, 3 bedrooms, huge living room, dining room and kitchen. 2 flat screen tvs. An oven with a stove. We also forgot to pack salt (too cook with) and they gave us some right away. There is a reason they have 3 hotels in the area. Because they are wonderful at what they do! My next trip to Guatemala I will definitely be staying here again! I was sad to leave, but will definitely be back! I highly recommend this hotel to anyone staying in the area.
Stayed 3 nights in May 2018
Response from Ana Lucía Mazariegos on Jul 10, 2018
Thank you for leaving a review. It is very important to us to make you feel like home. Even though we have some difficulties with the apartment, we try to do our best, so is nice that you appreciate it. Hope to see you soon!

8/10 Good

Deb , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Cute and Funky
Such nice people and staff. Very cute apartment type hotel as well. I only stayed one night. The bed was very hard and I woke up in pain. It would not be fair if I did not say this, but other than that it was great. There is also no elevator just so you know. But they do accept pets and that was wonderful. Great value in a safe area.
Stayed 1 night in Apr 2018
Response from Ana Lucía Mazariegos on Apr 19, 2018
Thank you for your review! Every comment is valuable for trying to make it better and be a 5/5. Have a nice day!

8/10 Good

Ale, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place
Comfortable place, clean and with the basic elements to stay.
Stayed 1 night in Mar 2018
Response from Ana Lucía Mazariegos on Apr 11, 2018
Thank you for your review!

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ana Lucía Mazariegos on Apr 11, 2018
Thank you for the review!

10/10 Excellent

Theresa, edmonton canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe comfortable hotel
Clean rooms. Safe neighborhood. Staff are very kind and helpful and went the extra effort to make me comfortable. Walking distance to shopping and groceries. Traditional breakfast was amazing. Was nice to cook my own meals in my room.
Stayed 2 nights in Jan 2018
Response from Ana Lucía Mazariegos on Feb 6, 2018
Thank you Theresa! Was so nice to meet you. We are glad that you feel comfortable with us. You are always welcome!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
I arrived at midnight. and they told me there was no room for me, due to a mistake. they offer me to take me to another hotel cheaper and I refuse. then after an hour, they send me to a hotel with similar characteristics. horrible.
Stayed 1 night in Nov 2017
Response from Ana Lucía Mazariegos on Dec 5, 2017
Dear guest, thank you for leaving a review. We are very sorry about your disappointed experience because of a last minute reservation that does not give us time to close online sales. We will make our best to avoid this situations and try to give all our guest a nice experience.

2/10 Terrible

jose, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it shows in the pictures
Horrible. Dirty couches, the musty smell the shower floods, the broken tv control ,the tiny space for the toilet i had to look to the side to be able to use it and also the complicated access to find the hotel not a sign any where. After looking at the room i tried to cancel my reservation but the person in the reception was no help i tried to cancel with expedia but there was no body at hotel that speak inglish at that time so i gat stock in the hotel, i will never go back to that hotel .
Stayed 1 night in Oct 2017
Response from Francisco Sandoval on Nov 14, 2017
Dear Jose. We are very sorry for your bad experience. We take all comments to continue improving and investing in our apartments. After reading your comment we acted immediately to improve the related aspects.

10/10 Excellent

Michelle, Bokeelia, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uxlabil
We arrived in September 26th 2017 and was earlier then expected. The staff checked us in and was able to find a room for the family who came from HueHue Tenango which is 6hrs from the city . The view is beautiful and we also extended our stay another week.
Stayed 11 nights in Sep 2017
Response from Ana Lucía Mazariegos on Nov 14, 2017
A pleasure to meet great people. We appreciate that you have taken the time to leave a comment. We look forward to your visit soon.

8/10 Good

Sem, Roatan, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality for the price range
4 nights @ 45$ close to the up scale area ( Zona 10) is almost impossible in Guatemala City. But this hotel did it in style. Safe, cute, and with excellent service.
Stayed 4 nights in Sep 2017
Response from Ana Lucía Mazariegos on Nov 14, 2017
We appreciate that you have taken the time to leave a nice comment about your experience. You are always welcome!

6/10 Okay

Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Uxlabil on Nov 14, 2017
Any comment help us. Let us know how was your experience at Uxlabil.

10/10 Excellent

Jaime, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time on this great hotel and its amazing how welcoming and acommodating everyone is. Plus the hotel itself is absolutely amazing
Stayed 1 night in Sep 2017
Response from Ana Lucía Mazariegos on Nov 14, 2017
Thank you for choosing us in your stays in Guatemala City and to take the time to write a review. Hope to see you in another time!

10/10 Excellent

Jaime, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect escape
This hotel is just like having your own apartment in one of the best locations in Guatemala City yet it feels like you are out in the country side.
Stayed 1 night in Sep 2017

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer trip
Hotel staff was very friendly and accommodating. Basic room, wonderful surroundings, safe and secure. Breakfast included is amazing
Stayed 2 nights in Aug 2017

8/10 Good

Byron, Delaware

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were impressed with how clean and neat our room, and the entire hotel was. Breakfast was gratis which was a unexpected nice surprise! It was in Zone 10, which has high security due to the Israeli consulate being in the same area. We used Uber to get around, which was much cheaper than local taxis.
Stayed 10 nights in May 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Gem
Great place to get away from the downtown Hotels, you can hear the crickets late in the evening. Maybe convert one of the lower rooms into a small gym/ treadmill, yoga mats? Great staff!! will comeback again.

4/10 Poor

karla, El Salvadoe

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
For me, Bad Hotel.
When we check'in the staff dont know our reservation. They say that we didnt pay... Then the room looks everything old. The bed really small for a couple. And we cant sleep cause noise Dog and a lot of mosquitos. "Sancudos". Really worst experience. And the breakfast just a little croassaint with coffe. No worth it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
The room did not have hot water, they put me in other room the next day

8/10 Good

Elgun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
Overall it was ok hotel, there was no hot water though which sucks.

10/10 Excellent

well recommende, Guatemala,city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Very clean and the service was great. I will stay there next time I'm passing by for sure.

8/10 Good

scott, canada

Liked: Cleanliness, staff & service
Good budget hotel in safe area
Staff friendly. Amenities adequate. Bed and pillows older. Shower like warm.

8/10 Good

Tommie Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, charming hotel in the heart of the city
I stayed at this hotel the first and last nights of a short trip to Guatemala. Like other Uxlabil hotels in Guatemala, where I’ve stayed on other trips, it is charming and decorated with traditional art and handcrafts throughout. The beds are comfortable and there are kitchenettes in every suite. I will certainly stay here again; however, three comments are required: (1) Anyone with mobility issues will have difficulty; the only suite that I know of that does not require using one or more flights of stairs is immediately off the lobby. Noise is not a problem because the bedrooms are at the back of this suite. (2) The hotel is located within a large, gated community and there are no restaurants within walking distance. The nearest eateries are in the Oakland Mall, a 5-6-minute drive away. (3) The hotel offers a “continental breakfast” for $4.00; however, when I asked for a glass of milk and fruit there was no milk and the only fruit was apples—when melons, papaya, and pineapple are all in season (Nov.).

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort
Quiet hotel in gated community
An oldish hotel in a gated community. Rooms were clean, quiet and spacious. Staff were friendly and efficient.