Ratings based on 120 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston
Cozy little hotelPosted Aug 19, 2015
This is a great hotel for a couple, nice rooms, very well mantained. All rooms are different and the keep their colonial style with the comforts of modern era. This is not a hotel for partying or even being social. I barely saw anyone at the restaurant and there is an an area they call bad but is entry all the time. The restaurant is expensive and the staff is very inattentive, they are not rude, they just don't pay attention to your needs. Food is ok. Final thing is that is a small hotel and after 9 pm they close the door and you need to knock, just like when you were a teenager.
for Everyoneby A verified traveler from México
Un lugar extraordinario y acogedorPosted Aug 3, 2015
Pros: Las instalaciones, las habitaciones, los pasillos, la biblioteca, el restaurante, la comida.
Cons: No estuvo bien que nos cobraran 10 dólares diarios además de lo que ya habíamos pagado en Expedia. Nadie nos avisó al registrarnos. No es correcto.
Location: El hotel está cerca de todo. Enfrente del convento de las capuchinas, maravilloso. A unas cuadras, la plaza central y el ex convento de Santo Domingo
El hotel es increíble. Las habitaciones son comodísimas en un entorno agradable. Los desayunos que tuvimos en la terraza fueron inolvidables. Descansar en el jacuzzi después de una caminata de varias horas en Antigua, fue un oasis de paz.
for Familiesby A verified traveler from miami, florida
Nice hotel in good locationPosted Jul 11, 2015
Pros: I liked the rooms. the friendly staff and the location.
Cons: Breakfast should be included for the price. It also needs a gym. Some rooms do not have air condition. For the price all rooms must have it.
Location: There are a whole bunch of restaurants, churches, chocolate and candy shops at walking distance.
I had a very good stay. The hotel staff was very friendly and the rooms were comfortable, and clean.
for Familiesby Susana from Los Angeles
Absolutely beautifulPosted Jul 10, 2015 on Hotels
First time in Antigua with family. El Convento is a beautiful hotel in the heart of Antigua. Room was very comfortable, grounds are beautifully landscaped. Small details go a long way for me and that was what really won me over. We got a knock on our door in the late afternoon and we were pleasantly surprised with complimentary hot chocolate. The hot chocolate in this region is absolutely delicious and it was exactly what we needed even though we didn't know it. The showers are modern and classy at the same time. I would strongly recommend this hotel to anyone traveling to Antigua.
for Familiesby A verified traveler
Muy bonito, pero.....Posted Jul 3, 2015 on Hotels
Como siempre muy bien, la habitación acogedora, comoda y limpia, pero y ese si que fue un gran pero, había algo en la habitación que nos causo una alergia terrible a toda mi familia, nos causo tal congestión que por mas que encendimos la chimenea pensando en humedad, o nos pusieron aromaterpia, nos costo mucho dormir por las noches por la alergia causada, debería de revisar el tema a fondo, ver si no son las almohadas o los colchones pero algo muy malo había.
for Getaway With Friendsby Megan from Costa Rica
HIGHLY recommend!Posted Jul 1, 2015 on Hotels
This hotel is absolutely stunning! The bedrooms are spacious and beautiful, the rain shower is awesome, the linens are soft and luxurious, beds comfortable, and service superb. Each night someone came by the room to offer hot chocolate and cookies. We had a fireplace in our room, and our own terrace with water feature. The reading room is full of comfortable places to sit and relax after a long day walking around town. The restaurant is fantastic, we ate there each night, and several times for breakfast! The location is safe and quiet, and very convenient to the rest of the attractions in Antigua. This place can be super romantic, but it's also comfortable and well suited for a trip with a friend. In the states or Europe, it would be significantly more expensive, I HIGHLY recommend this hotel!
for Couplesby A verified traveler
Posted Jun 22, 2015
Excellent, pleasant Experience. Great for a romantic and relax weekend. Good food.
for Couplesby A verified traveler
Amazing experience!Posted Jun 8, 2015
Pros: The restaurant food was fantastic, we couldn't have enough. The bed so comfortable it was hard to wake up. The room clean, beautiful and cosy.
Cons: The only bad thing was the wifi signal, but we really didn't need it so we didn't really mind.
Location: Really close to restaurants, central park, and museums.
We had an amazing anniversary trip, comfy and beautiful.
for Familiesby Herber from El Salvasdor
Un bello lugarPosted Apr 1, 2015 on Hotels
Llame para cambiar la habitácion al call centee del Hotel pero al llegar no lo habían hecho. Luego de una hora el personal me pudo solucionar
Comment from Hotel Management
Jun 13, 2015 by Monica Palacios, Hotel Management
Estimado Huésped: Le agradecemos por tomarse el tiempo de evaluar nuestro servicio. Nos agrada saber que nuestro personal pudo resolver el problema con el cambio de su habitación, le pedimos disculpas por no haber hecho el cambio con mayor rapidez, su mensaje fue trasladado a nuestro departamento encargado para que estén enterados de está situación. Por todo lo demás nos sentimos satisfechos de saber que todo resultara excelente, esperamos poder verle nuevamente, será un verdadero placer atenderle. Atentamente, Diego Cáceres Community Manager El Convento Boutique Hotel
for Everyoneby A verified traveler
Beautiful and elegant hotel.Posted Jan 31, 2015
Cons: a couple of the staff members.
Location: Location was 2 or 3 blocks from the center of town. Easy walk with lots to see along the way.
The hotel was enchanting, the ambiance, the art, the staff all were excellent.
Comment from Hotel Management
Mar 12, 2015 by Community Manager, Hotel Management
Dear Guest: We appreciate you took the time to evaluate our service. We are glad to see that everything during your stay with us fulfilled your expectations, we hope to see you again in the future when you travel back to Antigua Guatemala Sincerely, Diego CÃ¡ceres Community Manager El Convento Boutique Hotel