Ratings based on 663 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from los angeles
Good locationPosted Jul 6, 2017
Terrible, the staff is mean and disrespectful dont recommend this hotel
for Everyoneby A verified traveler from santa clarita CA
Good hotel close to downtownPosted Jun 27, 2017
Although we didn't get our rooms (3) until almost 4pm the hotel itself is good. I appreciate the cleanliness of the rooms and it's facilities. They need to work on their Check In process as we had to stand in line every 15 minutes, per their request, to see if our rooms were ready; this was ridiculous. They could have alerted us once our rooms were ready since Check in was at 3pm and we had children. One major thing about the room is that the beds were as hard as laying in bricks. My back hurt every morning. If you're ok with this then everything else is good.
for Everyoneby A verified traveler from Los Angeles
Grand TikalPosted May 31, 2017
Pros: Staff is very helpful
Cons: I must say the renovations to the restaurant came out less than they way it looked before. Almost too sterile. I like the previous layout better.
Location: I am working when I visit, but I really like Antigua when I have the time to visit.
I stay at the Grand Tikal exclusively. Great breakfast, restaurant, convenient location for my business travels.
for Everyoneby A verified traveler from NY
Convenient to the mallPosted May 23, 2017
Pros: Great Pool area and a fantastic Breakfast and Lunch Buffet The Master suites are reasonably priced and worth the extra $$ Safe
Location: Easy access to transportation two malls next door, casino at base
I think the Hotel will be one of the best eventually, It still has some kinks to work out such as finishing construction and weeding out the staff that dont belong
for Everyoneby A verified traveler from Guatemala city.
Pleasing hotel with good price.Posted May 4, 2017
Pros: good service, cleanliness, room rates, quietness .
Cons: Hotel hostess don't read the Expedia reservation completely when you're at the counter desk, so you have to explain if you have breakfast included.
Location: Miraflores Mall,Roosevelt street so you can take a taxi to Antigua Guatemala or to zone1 or zone10. or a tour. Bus is not recommended due delinquents
The overall experience was excellent, good service, rooms were really clean, my reservation was upgraded to executive floor due high number of guests with no extra cost, so I had access to royal lounge with free snacks and beverages that made My stay better. I would recommend the royal floor if you book on this hotel. Always ensure to explain the host that you reserved with breakfast included (if you did) since they will not read the Expedia reservation completely and will not include if you don't remind to them. if you are going to walk outside the hotel, be aware since is not the best place in the city to walk with cameras or to much money, since there are bus stops in the front of hotel and in Guatemala is dangerous to travel using bus. better use yellow taxi, or ask in the hotel to call a taxi or use a tour company.
for Everyoneby A verified traveler from NY
Elegant HotelPosted Apr 30, 2017
Only stayed one night but it was s great experience. Room was beautiful and so was the bathroom. Breakfast was the best, great assortment and friendly staff. I gave it a 5 stars.
for Everyoneby A verified traveler from T
brand new hotelPosted Apr 22, 2017
Go for the larger room worth the extra money for the great Amenities
by A verified traveler
Read the fine print before bookingPosted Apr 17, 2017
Pros: Some of the staff members in the restaurant area are very friendly and food is ok
Cons: As mentioned in the menu, many detailed things make the hotel not a value for the money paid.
Location: Location is not good at all
The booking was done wrong to begin with by Expedia since we asked for a DBL Bedroom and the booking was done for a king bed. Then continental breakfast that was advertised on the site it is actually for the Royal Floor which is nothing more than a semi private floor with very limited menu. The real continental breakfast is on the second floor but for some reason, if you are on the Royal Floor and access to the Royal Room, you need to pay out of your pocket. Neighborhood is not the best to go out with a family and the good shopping mall is at a walking distance but you have to go thru a fast station and "recommended" to be on alert. The staff was not very accommodating. We went to the Royal Room and got denied access because it was already 30 minutes before close and they were setting up breakfast for the next day. Anyway. a bunch of details that do not make this hotel an enjoyable experience. Sure there are much better choices at a better price.
Tikal HotelPosted Apr 11, 2017 on Hotels
Overall, it was a great experience and I like the fact that I had access to the shopping mall and great restaurants at a walking distance. I choose this hotel because it was only 3 miles away from the airport and I loved it!
by A verified traveler
Trip to Guatemala and Antigua GuatemalaPosted Apr 11, 2017
Pros: After the issue with cold water was reported they gave us a very nice and comfortable room,
Cons: The receptionist needs to be retrained to provide a better treatment to their guest. This lady Alexandra was very rude.
Location: Close to the Guatemala Loop but location is not that great. Good restaurants closed by.
My wife and I arrived to the hotel, when they found out that we made our reservation through Expedia everything changed. They made us to believe that we were going to be treated as VIP and they sent us to the 9th floor to check in. So, once we were there they asked both of us for an official ID, the receptionist tried to drive us up to take a tour in the hotel as it is part of their "hook" for guests to by time share. After I declined to take the tour everything changed and the lady was very rude and did not provide any orientation to the room that was assigned to us. Once we were in the room my wife was desperate to take a shower, to our surprised it was not cold water available in the shower. I reported to the receptionist about the lack of cold water and I was told that they was issues with about 20 rooms and it would take approximate 2 hours to get it fix. So, finally they assigned us to a room with cold and hot water. Actually the room they gave us was very nice, clean and comfortable.