Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice to walk around. Under remodelation.

Posted Sep 15, 2016
Great stay! You can walk to restaurants, bars and the mall. The hotel was going under remodelation in our floor, however it did not bother us. Great pool too!
Comment from Hotel Management
Sep 18, 2016 by karla Montufar, Hotel Management
Dear Ana: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
4 out of 5
by A verified traveler

This hotel is nice and confortable I like

Posted Aug 31, 2016
Pros: The location because is central zona viva
Cons: first room with bad odor, first they can check this room
Location: Is central, zona viva they have restaurants, cafes, etc.
I'd like this hotel, is confortable and have a nice price, I hope that they service will be better because first they give on room with awfull odor, but later they change this room.
Comment from Hotel Management
Sep 18, 2016 by karla Montufar, Hotel Management
Dear Héctor: Thank you very much for taking the time to make your comments regarding your experience with us. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate action. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future. Sincerely,
4 out of 5
by A verified traveler

Fun, clean and Comfortable

Posted Jun 28, 2016 on Hotels
Fun, exciting place to stay if you enjoy the night life scene
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Dear Anonymous: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We would like to serve you at the next opportunity Warm Regards!!!
4 out of 5
by A verified traveler from Chile

Good hotel in good location

Posted Jun 27, 2016
Pros: Comfortable
Cons: Include breakfast
Location: This is not a tourist venue.
In the best location in the city. Restaurants all very expensive.
Comment from Hotel Management
Sep 18, 2016 by karla Montufar, Hotel Management
Dear Daniel: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future. Sincerely,
3 out of 5
by Katie from Guate

An ok place to stay in Guatemala City

Posted Jun 26, 2016 on Hotels
This hotel was good for one night in Guatemala City. The location is great! The pool was nice and kept very clean. The room was ok, but they are still doing construction, so I awoke to pounding in the morning. The security could be improved with allowing people in off the street.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Katie: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
3 out of 5
by A verified traveler from Belize

Close to shopping

Posted Jun 22, 2016
The rooms at the hotel was small. Apparently they were working on the building at the time I was visiting and making noise.
Comment from Hotel Management
Sep 21, 2016 by karla Montufar, Hotel Management
Dear Anonymous: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future. Sincerely,
5 out of 5
by Rafael from Vancouver, BC

Posted Jun 20, 2016 on Hotels
Stayed at this hotel prior my returning to San Salvador. Hotel has been renovated. However, some renovations are in place between floor 8-9. All day was noisy. Swimming pool was nice enjoying a nice view from the surroundings.
5 out of 5
by Carlos from Mty

Buen Hotel en Guate

Posted Jun 12, 2016 on Hotels
Muy buena opcion oara Cd de Guatemala.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Estimado Carlos: Muchas gracias por preferir Holiday Inn y por compartir sus comentarios con nosotros. Nos agrada saber que nos considera una muy buena opción cuando viaja a Guatemala. Será un placer atenderle nuevamente,
3 out of 5
by Estela from Mexico

El desayuno es lo más rescatable

Posted Jun 6, 2016 on Hotels
Muy viejo y un poco descuidado
Comment from Hotel Management
by Karla, Hotel Management
Estimada Estela: Muchas gracias por elegirnos en su viaje a Guatemala y por compartir sus comentarios con nosotros. Hemos tomado nota de sus observaciones, las cuales serán tomadas en cuenta y trasladadas a donde corresponde. También queremos comentarle que estamos conscientes que tenemos áreas que mejorar y ya estamos trabajando en ellas. Será un gusto atenderle en una próxima oportunidad.
4 out of 5
by A verified traveler

MUY BIEN *** VERY GOOD

Posted May 23, 2016 on Hotels
El hotel esta muy cerca del aeropuerto, en plena zona viva con bares y discoteques, cerca de muchos lugares para comer, habitaciones muy cómodas y limpias, camas confortables, el wifi es muy bueno, el desayuno buffet es muy bueno, tiene huevos al gusto, quesos, jamones, frutas, yogurt, cereales, panes, repostería, jugos naturales, miel, jaleas, leche, café y más. Hay servicio gratuito de transporte desde y hacia el aeropuerto. Lo único malo fue que desde las 6 a.m. había alguien martillando con mucha fuerza y no nos dejo dormir más. *** The hotel is near the airport, in full living area with bars and discos near many places to eat, very comfortable and clean rooms, comfortable beds, the wifi is very good, the breakfast buffet is very good, has eggs to taste , cheeses, hams, fruits, yogurt, cereals, breads, pastries, juices, honey, jellies, milk, coffee and more. There is free shuttle service to and from the airport. The only bad thing was that from 6 a.m. someone hammering too hard and do not let us sleep more.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Estimado Anónimo: Que agradable leer tan buenos comentarios de nuestros huéspedes, muchas gracias por publicarlos. Nos encanta saber que hemos llenado sus expectativas, sin embargo estamos conscientes que tenemos áreas para mejorar y estamos trabajando en ellas. Nos encantaría atenderle en una próxima oportunidad. Saludos Cordiales,