Ratings based on 353 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

No towels in the room where I got there

Posted Mar 21, 2017
Staff was great, my room was comfortable, and they gave me towels later cause there werent any at my arrival, but everything else was great
Comment from Hotel Management
Mar 22, 2017 by karla Montufar, Hotel Management
Dear Anonymous: Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location. Safest area

Posted Mar 19, 2017
Pros: Location
Cons: Check in
Location: NA
Nice location. Safest area. Service is reasonable and may need to be improved in areas like reception/check in
Comment from Hotel Management
Mar 22, 2017 by karla Montufar, Hotel Management
Dear Anonymous: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from New York

Nice hotel, cool pool and right in the city

Posted Mar 13, 2017
Pros: Overall the hotel was nice, good room and good food.
Cons: The lobby staff and the checkin/out counter.
Location: right in the middle of town, near everything.
It was a nice hotel nice pool and we spent a lot of time in the pool. The lobby staff where a little bit obnoxious and did not have the customer service skills. Thank god you only have to see them at check in and check out but they made this two processes highly uncomfortable.
Comment from Hotel Management
Mar 18, 2017 by karla Montufar, Hotel Management
Dear Pedro: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and safe location

Posted Mar 9, 2017
Hotel is about 10-15 minutes from the airport. It is in Zone 10 which is a lovely and safe area. Lots of nice restaurants around. You can book any tour through the Front desk.
Comment from Hotel Management
Mar 11, 2017 by karla Montufar, Hotel Management
Dear Anonymous: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel, close to restaurants, shopping areas

Posted Feb 1, 2017
Nice hotel, close to restaurants, shopping areas, very secure area
Comment from Hotel Management
Feb 4, 2017 by karla Montufar, Hotel Management
Dear rchang: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Don't want to leave

Posted Jan 25, 2017
Pros: The beds are comfortable. Staff is excellent, very friendly, helpful. Great location. Clean. Upgraded pool and gym area and rooms. Quiet.
Location: Zone 10 is a safe area. Fontabella shopping about 3 blocks away, Oakland Mall about 6 blocks away. Many stores and restaurants within walking distance
I really enjoyed my stay at this hotel. It had been a while since I had visited. It was great before and it was even better now. There are very noticeable upgrades. The service is excellent. I noticed a very big difference between this hotel and others in the area both on the phone and in person.
Comment from Hotel Management
Jan 27, 2017 by karla Montufar, Hotel Management
Dear Anonymous: Thank you very much for taking the time to make your comments regarding your experience with us. We are glad that you enjoyed your stay with us, we are pleased that our facilities have fulfilled your expectations and It is great to see that our staff is doing a great job, also it is very good to see that you appreciate We would like to serve you at the next opportunity Best Regards,
5 out of 5
by Jose

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Estimado Jose: Estamos encantados de ser una opción para usted cuando viaja a Guatemala. Nos sentimos satisfechos de haber llenado sus expectativas en todo sentido, será un verdadero placer atenderle nuevamente. Saludos Cordiales,
5 out of 5
by A verified traveler

Amazing hotel!

Posted Dec 23, 2016 on Hotels
It was amazing!
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Traveler Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Guatemala

Great choice

Posted Dec 21, 2016
Pros: nice and clean facilities. location. Staff
Location: restaurants, attractions, shopping malls, airport
Great hotel with excellent location at walking distance from restaurants and shipping malls
Comment from Hotel Management
Dec 24, 2016 by Karla de Montufar, Hotel Management
Dear Alexander Thank you very much for taking the time to make your comments regarding your experience with us. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We would like to serve you at the next opportunity Best Regards,
5 out of 5
by A verified traveler

Great

Posted Dec 6, 2016 on Hotels
It was amazing