Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chile

Good hotel in good location

Posted Jun 27, 2016
Pros: Comfortable
Cons: Include breakfast
Location: This is not a tourist venue.
In the best location in the city. Restaurants all very expensive.
3 out of 5
by A verified traveler from Belize

Close to shopping

Posted Jun 22, 2016
The rooms at the hotel was small. Apparently they were working on the building at the time I was visiting and making noise.
5 out of 5
by A verified traveler

Nice hotel for business

Posted May 2, 2016
It was a nice experience been there, all working properly. The shuttle work's oustanding
Comment from Hotel Management
May 4, 2016 by Karla de Montufar, Hotel Management
Dear Anonymous: Thank you for taking the time to post your comments about your stay at Holiday Inn Guatemala. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We appreciate that you choose us, since we know that we have a lot of competitors. We hope to see you soon again. Sincerely,
4 out of 5
by jorge from Argentina

Muy bueno y muy amablespara solucionar problemas

Posted Apr 20, 2016 on Hotels
Muy bien
Comment from Hotel Management
Jul 16, 2016 by Karla, Hotel Management
Estimado Jorge: Apreciamos y agradecemos mucho que nuestros huéspedes se tomen el tiempo para hacernos llegar sus comentarios. Que agradable es saber que todo estuvo muy bien durante su estadía y que nuestro personal le apoyó en todo momento. Esperamos verle pronto de nuevo. Saludos Cordiales,
5 out of 5
by A verified traveler

Nice facilities, but Internet service is poor

Posted Apr 7, 2016
Pros: Comfort
Cons: People in front desk
Location: Training for those pessons
Pretty good attention, except people involved in registration desk. Internet service always giving troubles
Comment from Hotel Management
May 17, 2016 by karla Montufar, Hotel Management
Dear Anonymous: Thank you very much to prefer Holiday Inn Guatemala and for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future. Sincerely,
5 out of 5
by Cecilia M from San Salvador

Comidad y buena ubicación

Posted Apr 6, 2016 on Hotels
Muy comodo y algo que me encanto es que tienen un Cafe Barista en el Lobby. Me encanta el cafe de ellos y pude arrancar mi dia con un delicioso cafe de alli.
Comment from Hotel Management
Jul 16, 2016 by Karla, Hotel Management
Estimada Cecilia M: Nos encanta leer comentarios de nuestros huéspedes, muchas gracias por compartirlos con nosotros. Es agradable saber que nuestra ubicación se adapta a sus necesidades y que llenamos sus expectativas en todo sentido. Será un placer contar con su visita nuevamente, Atentamente,
5 out of 5
by A verified traveler

Buena eleccion en la Cd. De Guatemala

Posted Mar 20, 2016 on Hotels
Buena opcion en la ciudad
Comment from Hotel Management
May 28, 2016 by Karla, Hotel Management
Estimado Anónimo: Estamos muy agradecidos, por el tiempo que se toma en hacernos llegar sus comentarios. Es agradable saber que nos considera una buena opción cuando visita Guatemala, lo cual nos indica que hemos llenado sus expectativas en todo sentido. Nos encantaría verle pronto de nuevo. Saludos Cordiales.
3 out of 5
by A verified traveler from pty

Repairs in the adjacent rooms

Posted Mar 14, 2016
Pros: Location, breakfast and staff service.
Cons: offer something (upgrade) if noise or works needs to be performed in the assigned room. Elevators were too slow for the demand. A jacuzzi bigger gym
Location: Good location, restaurants and bars around
It was not good experience to be in a noise room with repair works ongoing in adjacent rooms. We were without hot water service for some hours. The bed and bathroom in general were good. In the swimming pool area a crew of construction workers were doing measurements. The gym did not have available towels, so it was used the swimming pool ones.
Comment from Hotel Management
Mar 17, 2016 by karla Montufar, Hotel Management
Dear panachinos: Thank you for taking the time to post your comments about at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
3 out of 5
by A verified traveler

sotano un poco descuidado

Posted Mar 12, 2016 on Hotels
estuvo todo bien, solamente las gradas para los sotanos del parqueo estaban sucias.
Comment from Hotel Management
May 14, 2016 by Karla, Hotel Management
Estimado Anónimo: Muchas gracias por contarnos su experiencia, comentarios de nuestros huéspedes son lo que nos hacen querer ser mejores día con día. Es agradable saber que todo estuvo bien durante su estadía y hemos tomado nota de su observación, la cual será trasladada a los departamentos involucrados para que se tomen acciones inmediatas. Nos encantaría contar con su visita nuevamente, Atentamente,
5 out of 5
by Luiz Angelo from Porto Alegre Brasil

Muito bom

Posted Mar 9, 2016 on Hotels
Foi excelente a estada, o bairro é muito bom e tranquilo, valeu muito a pena ter ficado no Hotel e possuí serviço de translado para o Aeroporto.
Comment from Hotel Management
May 21, 2016 by Karla, Hotel Management
Dear Luiz Angelo: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We would like to serve you at the next opportunity Best Regards,