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Down comforters, in-room safe, desk, laptop workspace
32-inch LCD TV with cable channels

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Gym
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationUnion Church of Guatemala8 min walk
    Popular LocationPlaza Fontabella Shopping Center9 min walk
    Popular LocationEl Obelisco10 min walk
    AirportGuatemala City (GUA-La Aurora Intl.)11 min drive

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  • Standard Room

    Room amenities

    • 323 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room
  • Double Room

    Room amenities

    • 323 sq ft
    • City view
    • Sleeps 3
    • 2 Double Beds
    More detailsDouble Room
  • Parlor Suite

    Room amenities

    • 646 sq ft
    • City view
    • Sleeps 2
    More detailsParlor Suite

About this area

Guatemala City

Located in Guatemala City, Hotel Biltmore Guatemala is connected to the convention center. Travelers eager for a bit of culture can stop by National Museum of Archaeology and Ethnology, while those who have shopping on the agenda may want to visit Plaza Fontabella Shopping Center and The Village Shopping Center. Traveling with kids? Don't miss La Aurora Zoo.
Visit our Guatemala City travel guide
View in a map
Popular Location

What's nearby

  • Avenida La Reforma - 1 min walk
  • Union Church of Guatemala - 8 min walk
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk
  • The Village Shopping Center - 11 min walk

Getting around

  • AirportLa Aurora Intl. Airport (GUA) - 11 min drive

About this property

Hotel Biltmore Guatemala

3.5-star family-friendly hotel connected to the convention center in Zona 10
This smoke-free hotel features a 24-hour fitness center, a bar/lounge, and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite. All 116 rooms offer free WiFi, 24-hour room service, and LCD TVs with cable channels. Rainfall showerheads, down comforters, and free local calls are among the other amenities available to guests.
Hotel Biltmore Guatemala offers 116 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 5:30 AM - 10:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 5:30 AM–10 AM
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request from 5:30 AM to 10:00 PM
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from April 1 2020 to September 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 25

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 0 (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Biltmore Guatemala City
Hotel Biltmore Guatemala City
Hotel Biltmore Guatemala
Biltmore Guatemala
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Biltmore Guatemala Hotel
Hotel Biltmore Guatemala Guatemala City
Hotel Biltmore Guatemala Hotel Guatemala City

Frequently asked questions

Can I cancel my reservation for free at Hotel Biltmore Guatemala and receive a full refund?
Yes, Hotel Biltmore Guatemala offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Biltmore Guatemala cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Biltmore Guatemala pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Biltmore Guatemala?
This hotel doesn't offer parking.
What time is check-in at Hotel Biltmore Guatemala?
Check-in is from 3:00 PM–anytime.
What time is check-out at Hotel Biltmore Guatemala?
Check-out is at 1 PM.
Does Hotel Biltmore Guatemala provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 20 per person, roundtrip, applies.
Where is Hotel Biltmore Guatemala located?
This family-friendly Guatemala City hotel is located near the airport, within a 10-minute walk of Plaza Fontabella Shopping Center and El Obelisco. The Village Shopping Center and Embassy of Canada are also within 15 minutes.
4.1
Very Good
528 reviews
5 - Excellent
222
4 - Good
195
3 - Okay
79
2 - Poor
21
1 - Terrible
11

4.4/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
A great place to stay in Guatemala City!
Desk staff were awesome- I had a couple of small issues that I needed help with and they were fantastic ( especially you, Mildred!) . I had a late flight out and they worked with me to allow a LATE checkout without paying for another night. The included breakfast was quite good- far better than just watered down juice, coffee and cereal/stale doughnuts. Real eggs, sausages, beans, fresh fruit, pastries... very tasty.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean and most of all the staff was all great. Breakfast was good and one waiter makes the best healthy shake in the mornings .
Stayed 3 nights in Mar 2020

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Staff was outstanding. Clean rooms with fast internet service.
Stayed 1 night in Mar 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, good breakfast. No hot water in shower
Stayed 2 nights in Mar 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Zona Viva. Breakfasts were all really good and excellent room condition.
Stayed 3 nights in Mar 2020

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