Reception

Reviews of Hotel Biltmore Guatemala

3.5 out of 5
Hotel Biltmore Guatemala
15 Calle 0-31, Zona 10, Guatemala City, Guatemala

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 911 reviews" "
Rating 8 - Good. 265 out of 911 reviews" "
Rating 6 - Okay. 91 out of 911 reviews" "
Rating 4 - Poor. 30 out of 911 reviews" "
Rating 2 - Terrible. 15 out of 911 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Eldad, pawtucket

Liked: Cleanliness, staff & service, property conditions & facilities
No AC in the public areas. Location of the AC in the room directly above one of the beds . Poor bsthroom design .
Stayed 5 nights in Mar 2024

10/10 Excellent

Maynor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Debora

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the receptionist was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hotel Biltmore Guatemala on Mar 18, 2024
Hola Debora, muchas gracias por su visita y preferencia. Agradecemos el comentario en cuanto al servicio proporcionado. Esperamos que vuelva pronto.

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I left my tablet plugged in downstairs, and it was found and returned to me.
Stayed 1 night in Mar 2024
Response from Hotel Biltmore Guatemala on Mar 18, 2024
Hello Margaret, thank you for your visit and feedback. We look forward to your next trip to Guatemala City.

10/10 Excellent

cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Biltmore when I come to Guatemala, great staff, nice breakfast, good location, exercise room small but have always been able to use when want to.
Stayed 1 night in Mar 2024
Response from Hotel Biltmore Guatemala on Mar 18, 2024
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala City.

2/10 Terrible

Ashley

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Staff gracefully accommodated changes.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an excellent value for the money. A five star experience for a two star price. The fact that it connects to the Camino Real the five star hotel and enjoys many of the same services like restaurant access, etc. is outstanding. My second time there and that’s going to be my “go to” in Guatemala city.
Stayed 1 night in Feb 2024

10/10 Excellent

Marco, Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hola Daniel, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hola Scott, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, room comfort
Guate
Great location. Walking distance to many restaurants. Breakfast buffet was nice. Disappointed that use of pool spa and gym was extra. Carpet in room was old and dirty. Had asked for extra towels that never arrived. View was nice
Stayed 3 nights in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback, were refreshing our rooms and the carpet wont be a problem any more. We look forward to your next trip to Guatemala City.

8/10 Good

Antoine, Antigua Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Constructive criticism: kettle or coffee pot in room would be much appreciated
Stayed 1 night in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback. Next year coffee will be part of our room amenities. We look forward to your next trip to Guatemala City.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property very easy to find restaurants in the area and to go inside Westin Hotel..
Stayed 3 nights in Dec 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala City.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean environment. Very welcoming staff. Great restaurants in walking distance. Clean and comfortable rooms.
Stayed 1 night in Dec 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala City.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hola Elizabeth, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jhony

Stayed 1 night in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hola Jhony, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Otto

Stayed 1 night in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hola Otto, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

10/10 Excellent

Jillian, Bakersfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Andre

Business traveler
Nice hotel, connected with Westin.
Stayed 3 nights in Nov 2023

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed location close to airport. Parking was difficult due to private events at hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Jose, Arcadia

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Elder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala City.

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , excellent service , thank you to Angelica for you help , guys work dining, super !!!!!😀very satisfied
Stayed 2 nights in Nov 2023
Response from Hotel Biltmore Guatemala on Dec 20, 2023
Hello, thank you for your visit and feedback. Sorry for the late answer. Well send your comments to our staff. We look forward to your next trip to Guatemala City.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Biltmore Guatemala on Nov 2, 2023
Hello, thank you for your visit. We look forward to your next trip to Guatemala.

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Biltmore Guatemala on Nov 2, 2023
Hello Elder, thank you for your visit. We look forward to your next trip to Guatemala.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I am very satisfied with Biltmore Hotel. Friendly staff, very clean and convenient location.
Stayed 8 nights in Oct 2023
Response from Hotel Biltmore Guatemala on Nov 2, 2023
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala.

10/10 Excellent

Rosanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Everything was fine. Staff was very polite.
Stayed 1 night in Oct 2023
Response from Hotel Biltmore Guatemala on Nov 2, 2023
Hello Rosanna, thank you for your visit and feedback. We look forward to your next trip to Guatemala.

10/10 Excellent

MARIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023
Response from Hotel Biltmore Guatemala on Oct 23, 2023
Hola Maria, muchas gracias por su visita y preferencia. Esperamos que vuelva pronto.

2/10 Terrible

suzy, houston

Business traveler, Traveled with family
Disliked: Staff & service
The front desk clerk found my reservation but wouldn’t give us the two rooms that were already paid for through Expedia, Because she didn’t know what she was doing. Someone had to help her by then it had been an hour
Stayed 1 night in Oct 2023
Response from Hotel Biltmore Guatemala on Oct 4, 2023
Hola Suzy, muchas gracias por su visita y comentario. Lamentamos lo sucedido tuvimos problemas con el sistema dentro del hotel. Esperamos que vuelva pronto.

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Great location
Stayed 1 night in Sep 2023
Response from Hotel Biltmore Guatemala on Oct 4, 2023
Hola Jason, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

10/10 Excellent

Ercides

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2023
Response from Hotel Biltmore Guatemala on Sep 27, 2023
Hola Ercides, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Hotel Biltmore Guatemala on Oct 26, 2023
Agradecemos tu visita, preferencia y comentarios. Esperamos tenerle de regreso pronto.

8/10 Good

Crisanto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Biltmore Guatemala on Sep 18, 2023
Hola Crisanto, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

10/10 Excellent

Danilo

Stayed 1 night in Sep 2023
Response from Hotel Biltmore Guatemala on Sep 27, 2023
Hola Danilo, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

10/10 Excellent

Lucia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice ,service , breakfast , cleanness Room very nice one detail in my room that needs to take attention shower was clogged , so they need to work on that since it is not comfortable . The fact that it has access to the Westin gives the hotel another level of comfort and status . I will consider again stay at the Biltmore in my next trip .
Stayed 4 nights in Aug 2023
Response from Biltmore Hotel on Aug 26, 2023
Hello, thank you for your visit and feedback, well check the shower. We look forward to your next trip to Guatemala.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Aug 2023
Response from Recepción Biltmore on Aug 12, 2023
Hola Sandra, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent visit to Guatemala
I liked the Biltmore Hotel and found its location very convenient. Staff was very friendly and helpful and it is within walking distance to many places. The hotel is really clean and comfortable.
Stayed 8 nights in Jul 2023
Response from Biltmore Front Desk on Aug 10, 2023
Hello, thank you for your visit and feedback. We look forward to your next trip to Guatemala

10/10 Excellent

Emilio

Stayed 3 nights in Aug 2023
Response from Hotel Biltmore Guatemala on Sep 27, 2023
Hola Emilio, muchas gracias por su visita y comentario. Esperamos que vuelva pronto.

4/10 Poor

CARLOS

Disliked: Staff & service
Stayed 5 nights in Jul 2023
Response from Biltmore Hotel on Aug 7, 2023
Sr. Arango, agradecemos su visita y retroalimentación. Lamentamos los inconvenientes causados, nos hemos puesto en contacto vía email. Quedo a las ordenes

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. I did not like the noise in the neighborhood at night.
Stayed 7 nights in Jul 2023
Response from RRPP Hotel Biltmore on Aug 6, 2023
Hello Anna, thank you for your visit and feedback. We look forward to your next trip to Guatemala

10/10 Excellent

William, Lehigh Acres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive property, extremely friendly staff. Room was clean. Comfortable bed.
Stayed 1 night in Jul 2023
Response from RRPP Hotel Biltmore on Aug 2, 2023
Hello William, thank you for your visit and your feedback. We look forward to your next trip to Guatemala

8/10 Good

Reynaldo Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2023
Response from Biltmore Front Desk on Aug 1, 2023
We appreciate your commnets and hope to have you back in Biltmore Hotel.

8/10 Good

Victor

Traveled with family
Liked: Property conditions & facilities
All good price the best
Stayed 1 night in Jul 2023
Response from Hotel Biltmore on Jul 31, 2023
Hola Víctor, muchas gracias por su visita y comentarios, esperamos que vuelva pronto

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming environment. Beautiful and clean. Great location. Tons of delicious restaurants in walking distance. Great customer service.
Stayed 1 night in Jul 2023
Response from Hotel Biltmore on Jul 31, 2023
Hola Christina, muchas gracias por su visita y comentarios, esperamos que vuelva pronto

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, great location
Stayed 2 nights in Jul 2023
Response from Hotel Biltmore on Jul 31, 2023
Hola Juan, muchas gracias por su visita y comentarios, esperamos que vuelva pronto

10/10 Excellent

Levi

Stayed 3 nights in Jul 2023
Response from RRPP Hotel Biltmore on Aug 2, 2023
Hola Levi, muchas gracias por su visita y comentarios. Esperamos que vuelva pronto.