Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from California

Posted Jul 20, 2016
Pros: The staff was very friendly
the bath towels and sheets were not very clean. The sink, the toilet and the shower were always slow to drain. The bathroom had a window to the inner hallway of the hotel, which was very uncomfortable.
Comment from Hotel Management
Jul 21, 2016 by Reservaciones, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
4 out of 5
by A verified traveler from Sunset Park,NYC

Center of city Great walk score.

Posted Jun 29, 2016
Location: In the middle of it all.
If your looking for glitz and glamour this may not be it. But if you'd like a comfortable safe stay with an extremely polite helping staff book it.
2 out of 5
by ... from ...

not to stay

Posted Apr 25, 2016 on Hotels
very noisy
Comment from Hotel Management
Jun 23, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your comment
1 out of 5
by A verified traveler

Posted Apr 21, 2016 on Orbitz
Very unhappy and discourage to much noise early in the morning, the room to stuffy and hot The stuff needs to be more cordies and attentive. The restorant very poor service.
Comment from Hotel Management
Jun 24, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy. We apologize for the inconvenience and appreciate your comment
4 out of 5
by A verified traveler

Charming old-school hotel with minor flaws

Posted Apr 18, 2016
Pros: See description of my stay.
Cons: See description of my stay.
I stayed two nights with my girlfriend. The hotel has a classic style like you'd see in old movies, with a shabbiness that mostly just adds to the charm. It worked for me anyway. There are nice touches like the two guys playing a kind of vibraphone, really quite beautifully, during breakfast. My biggest problem was that staff come round at around 8.30am to see if you want your room cleaned or have laundry, and the second morning actually began unlocking the door. This is pretty uncool. A lot of reviews mention the rooms are noisy, but if you stay in a hotel in the centre of Guatemala City, what do you expect.
Comment from Hotel Management
Jun 24, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy. We apologize for the inconvenience and appreciate your comment
3 out of 5
by Mauricio

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your comment
3 out of 5
by Juan Emanuel from México

Aunque viejo cerca del centro

Posted Apr 3, 2016 on Hotels
Hotel viejo pero cómodo, cerca de la 6a Avenida ideal para moverte a lo cercano. Zona segura y con muchos negocios de Fast food y restaurantes. La habitación aunque vieja cómoda No tiene aire acondicionado por lo tanto si permaneces por la tarde es fatal el calor. Tiene un restaurante dentro que es delicioso y no muy caro El personal es poco amable a excepción de un hombre el cual no recuerdo su nombre pero ya de unos 50 años que está en el front desk
Comment from Hotel Management
Jun 23, 2016 by Reservaciones, Hotel Management
Gracias por hospedarse en nuestro hotel. trabajamos muy duro para que nuestros huéspedes estén cómodos. nos disculpamos por los inconvenientes y apreciamos mucho su comentario
4 out of 5
by Victor hugo

Posted Mar 30, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your comment
3 out of 5
by A verified traveler

near Parque Central

Posted Mar 14, 2016
Pros: Location
Cons: Newer furniture and bath amenities.
On a safer part of Downtown near shopping and restuarants. Don't venture too far afield. Has the character of "Old Guatemala City"
Comment from Hotel Management
Jun 23, 2016 by Reservaciones, Hotel Management
Thanks for staying with us. We work hard to make our guests happy. We apologize for the inconvenience and appreciate your comment
2 out of 5
by maria from Ciudad de Mexico

malo

Posted Mar 7, 2016 on Hotels
No se puede hablar de las habitaciones ni pasan las llamadas hay que bajar a recepcion , totalmente incomunicados
Comment from Hotel Management
Jul 12, 2016 by Reservaciones, Hotel Management
Muchas gracias por su comentario. lamentamos mucho el inconveniente con las llamadas y estamos trabajando duro para solucionar esos problemas saludos,