Ratings based on 186 Verified Reviews

4.5 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from guatemala

Place still under construction

Posted Apr 19, 2017
Small beds and rooms Few amenities- but great if you want to spend time at the 2 Malls
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great location and value

Posted Apr 18, 2017
Pros: Food
Cons: All good.
Location: Paseo Cayala very near.
This is great hotel great staff and great food. Cant ask for more. Specially no traffic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice experience

Posted Apr 10, 2017
Beautiful hotel, friendly staff, good location, good atmosphere. 2 observations as constructive criticism: 1. No handicap-friendly facilities. No ramps available and many stairs. 2. You can hear toiletts flushing and showers turning on and of all the time while in your room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Staff are excellent. Hotel is beautiful. Only improvement I would recommend is new carpets or floors in the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

As a vip member I got an upgrade.. great room!

Posted Mar 27, 2017
Friendly staff..restaurant has many options and the quality is great.... excellent service overall!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

The best hotel in Guatemala

Posted Mar 27, 2017
Customer service is the best... excellent location... amenities are great... rooms nicely decorated... beds are very comfortable... rooms clean and nit...
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel, convenient for the city and airport

Posted Mar 20, 2017
Great hotel, stayed several times now. Hotel staff are great and the shuttle to and from the airport is great. Ability to book shuttle to other areas of the city is also really useful and good value with the reassurance of them being associated to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, califormia

Beautiful hotel

Posted Mar 9, 2017
Only there one night and morning but very beautiful hotel, lovely grounds and service excellent at breakfast. Very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice hotel close to the city.

Posted Mar 9, 2017
This is a beautiful hotel, silent and super clean. We got a relaxing day with my wife, she loved the room and the restaurant, awesome food. I would repeat the experience for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good food and nice view

Posted Jan 30, 2017
Everything was good, the only thing is that the snacks menu is not variety