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Get an overview of this hotel3.5-star Guatemala City hotel in Zona Viva with restaurant

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Located in Zona Viva, this hotel is within a 5-minute walk of Union Church of Guatemala and Plaza Fontabella Shopping Center. The Village Shopping Center and El Obelisco are also within 15 minutes.

Hotel Features

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, valet parking, and 24-hour room service.

Room Amenities

All 99 rooms offer free WiFi, 24-hour room service, and kitchens with microwaves. Other amenities available to guests include satellite TV, minibars, and coffee makers.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary high-speed wireless Internet access. Event facilities measuring 3513 square feet (326.40 square meters) include a conference center. This business-friendly hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Mercure Casa Veranda Guatemala Hotel is a smoke-free property.

  • 24-hour business center 
  • 24-hour front desk 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Conference center 
  • Conference space size (feet) - 3513 
  • Conference space size (meters) - 326.40 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Free WiFi 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of floors - 12 
  • Number of meeting rooms - 5 
  • Restaurant 
  • Self parking (surcharge) 
  • Shopping on site 
  • Smoke-free property 
  • Total number of rooms - 99 
  • Tours/ticket assistance 
  • Valet parking (surcharge) 

Family Friendly Amenities

  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Kitchen  
  • Laundry facilities  
  • Microwave  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathtub only 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free newspaper 
  • Cookware, dishware, and utensils 
  • Free cribs/infant beds 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Iron/ironing board 
  • Kitchen 
  • Microwave 
  • Minibar 
  • Room service (24 hours) 
  • Satellite TV service 
  • Turndown service 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Spicy - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.


Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children under 11 years old stay free when using existing bedding.
  • Free cribs (infant beds)!


Pets allowed, Maximum number of pets per room 2, Pet maximum weight in kg is 25

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Debit cards not accepted


You'll be asked to pay the following charges at the hotel:
  • Pet deposit: GTQ 405.00 per week
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: GTQ 105 for adults and GTQ 60 for children (approximately)
  • Fee for in-room wireless Internet: GTQ 39 per stay (rates may vary)
  • Airport shuttle fee: GTQ 40.50 per person (one way)
  • Self parking fee: GTQ 100 per day
  • Pet fee: GTQ 405.00 per pet, per week
  • Early check-in fee: GTQ 243.00
  • Late check-out fee: GTQ 243.00
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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